Boucher Hyundai of Waukesha

Fast and friendly Fast friendly, and quoted price matched actual price of the service. The staff was willing to answer any questions and look into any concerns I brough Fast friendly, and quoted price matched actual price of the service. The staff was willing to answer any questions and look into any concerns I brought to their attention More

They always take care of the auto maintenance Because they have always been fair, and they do great work and we like how they take care of you car that is why we keep coming back Because they have always been fair, and they do great work and we like how they take care of you car that is why we keep coming back More

Poor customer appreciation!! Had a horrible experience from start to finish. A few employees were excellent- namely, Dan Clikeman and Rafael, Immediatly, van hesitated and was ver Had a horrible experience from start to finish. A few employees were excellent- namely, Dan Clikeman and Rafael, Immediatly, van hesitated and was very quiet on startup. Having never owned a Chrysler, we assumed it was normal. Find it extremely difficult to believe an experienced service technician wouldn't have recognized the hesitation on start up. We then had extremely cold weather, so figured battery was an issue. Paid $200 for a new battery, problem then got worse until the van would no longer start. The dealer did tow it for us, however, that is the extent of their help. It needed a new starter. I believe Nick Stovall tried to help us, but felt like his hands were tied. Seeing as this was a problem immediately after picking up the vehicle, and going to a reputable dealer for this vehicle purchase, we mistakenly assumed they would do the right thing and pay for the repair. We missed 4 days of work and could barely get a return call and no - we were not offered a "loaner" vehicle. We opted to bring in our own part (it was $100 cheaper than they offered).Nick told us it would be $220 for the part and $80 for 4 hours of labor. He said and I quote "you're getting labor for $20/hr which is insanely cheap for a dealership." As I said, we brought in our own part to save money, and dropped it off by 11am. Didn't hear anything, so we then stopped in at 2:45 and they hadn't even looked at our van yet, we then received a call at 3:53 that they were finished with the van (meaning 1 hour of labor). Thought perhaps, they would finally do right by the customer, but were proved wrong again! Charged full 4 hours of labor +$80). Not to mention, we only owned the van for 2 & 1/2 weeks total and the problem was there from the start! So incredibly disappointed as we thought a reputable dealer would provide better quality and better customer service! Never felt so unappreciated as a customer ever! More

Average oil change Nothing too amazing....average oil change. Alicia was friendly & took note of my concerns. Waiting area was nice & the free refreshments were nice whi Nothing too amazing....average oil change. Alicia was friendly & took note of my concerns. Waiting area was nice & the free refreshments were nice while waiting. More

Good experience Good customer service and they answered my questions I had related to my car's issues. Also friendly and fast service. Overall good customer experienc Good customer service and they answered my questions I had related to my car's issues. Also friendly and fast service. Overall good customer experience. More

Person to person Excellent excellent communication. Very patient. Never made to feel a bother with all my questions. I had to reschedule a couple of times to finish th Excellent excellent communication. Very patient. Never made to feel a bother with all my questions. I had to reschedule a couple of times to finish the transaction they were very accommodating. More

Great Service I highly recommend this Hyundai garage. Scheduling was a breeze and so was the repair. Everything was done a few hours early, which was great. I highly recommend this Hyundai garage. Scheduling was a breeze and so was the repair. Everything was done a few hours early, which was great. More

Excellent service Brought in vehicle for a rust issue on subframe and a brake fluid leak. Randy was a pleasure to work with and kept me up to date on the status and veh Brought in vehicle for a rust issue on subframe and a brake fluid leak. Randy was a pleasure to work with and kept me up to date on the status and vehicle was finished before I expected More

Poor communication Andy was either very slow or non responsive to questions about vehicle delivery and missing key fob. The vehicle arrived damaged from a previous wrec Andy was either very slow or non responsive to questions about vehicle delivery and missing key fob. The vehicle arrived damaged from a previous wreck. Jim took care of that and was very helpful. More

Awesome I was treated with amazing care. I asked questions and received answers. I also enjoyed your waiting room with your complementary soda and snacks. I w I was treated with amazing care. I asked questions and received answers. I also enjoyed your waiting room with your complementary soda and snacks. I will always remember my visit. More