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Boucher Hyundai of Waukesha

Waukesha, WI

Overview
Employees
Reviews
Vehicles
4.3
4,003 Reviews
Boucher Hyundai carries a huge selection of new and pre-owned vehicles in Waukesha, competitively priced to fit your budget. If you’re looking to lease or finance your next Hyundai, Boucher Hyundai has competitive lease specials and financing options on new Hyundai vehicles. Boucher Hyundai also has an extensive collection of quality pre-owned and certified vehicles at affordable prices to suit your needs From everyone at Boucher Hyundai in Waukesha, thank you for visiting our site, we look forward to helping you with all your new & used car needs!
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1583 East Moreland Boulevard

Waukesha, WI

53186

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Showing 4,003 reviews

March 29, 2023

Very excellent service and knowledge about the cars and the dealership as a whole I keep coming back because of the great professionalism and care to customers. More

by Sharita Oby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darlene Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2023 -

Boucher Hyundai of Waukesha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Sharita, please let us know.

March 29, 2023

Your salesman named Himmy should not be a salesman. I called the salesmanager about him and he said he would call me Back and never did .your finance manager was very polite along with another female More

by CHARLIE.SIBLEY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Darlene Larsen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Himmy Pathak
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2023 -

Boucher Hyundai of Waukesha responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Charlie, please feel free to contact Chris Baker, General Manager at 262-522-1000 directly at your convenience. We'd love to get to the bottom of this and turn things around for you.

Apr 03, 2023 -

CHARLIE.SIBLEY responded

Thankyou for getting back to me . However it is not necessary for me to contact Chris , I already had and he said he would get back to me about Himmy's attitude and he did not . He was very dismissive . Thanks for getting back to me about the survey .

March 27, 2023

They did what they said and got me out on time . It was well run More

by CLARK2928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Riemer
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Mar 27, 2023 -

Boucher Hyundai of Waukesha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 25, 2023

They did a good job had to go back though because the sticker was not readable More

by SKIBUM63K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Doble
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Bartolotta, Mike Radmer, Brandon Riemer
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Mar 27, 2023 -

Boucher Hyundai of Waukesha responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

March 25, 2023

It took 30mins longer than I was told it would take. They also placed the new remainder sticker over the other half xxx. Did not remove the old one More

by Gjezak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember
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Mar 30, 2023 -

Boucher Hyundai of Waukesha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Service: Rick Day, Service Manager 262-522-1000

March 24, 2023

Sales team was very friendly and efficient. We appreciated all their help. We will us them again. More

by Amjensen6
Recommend Dealer
Yes
Employees Worked With
Dominic Rauth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : J.R. Rauth
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Mar 27, 2023 -

Boucher Hyundai of Waukesha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Hyundai of Waukesha.

March 22, 2023

Everybody was very helpful and clear in there explanations of the features of the car and the financial transaction More

by WILLIAM.COUTANT
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ryan Fitzsimmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Rauth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : J.R. Rauth
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Mar 23, 2023 -

Boucher Hyundai of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 22, 2023

My car was vandalized and undrivable. A number of dealers in the area offered earlier service dates and although I needed my car immediately, I took the later service date with BHW. I ha More

by Anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla
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Mar 23, 2023 -

Boucher Hyundai of Waukesha responded

Thank you for choosing Boucher Hyundai of Waukesha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 22, 2023

With this visit, poor communication and follow-up. Took 9 days for a one day repair. Previous visits were better More

by houndy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla (service) communication delays. Chris Baker (good followthru). Rick Day (no response to emails)
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Mar 23, 2023 -

Boucher Hyundai of Waukesha responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please contact Rick Day, Service Manager @ 262-522-1000. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Mar 23, 2023 -

houndy responded

I sent a very detailed email to Rick Day on March 17 after the car was there for 4 days - no email or phone call back from Rick. I did receive a phone call from Julie Sandoval on Tuesday, about 1 hour before I finally was able to pick up the car.

March 21, 2023

Felt like a star upon my first time getting service at a dealership. Wait was surprisingly 2 hours for what I thought was quick oil and tire rotation More

by Brindie20002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deshay Henry
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Mar 22, 2023 -

Boucher Hyundai of Waukesha responded

Thank you for choosing Boucher Hyundai of Waukesha. Your feedback and rating mean a lot to us. We do appreciate your patience and we hope to see you again!

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