Boucher Hyundai of Waukesha

We took our 2023 Elantra in for it's first oil change. This was the closest dealership at 49 minutes away. Once our vehicle was returned and I arrived home, it smelled of burning and leaked oil all over u This was the closest dealership at 49 minutes away. Once our vehicle was returned and I arrived home, it smelled of burning and leaked oil all over under the hood and the garage. I called and drove the 49 minutes back the same weekend and were told the mechanic did not secure the bolt in place correctly and the seal around the filter was loose and it was fixed and cleaned up. Oil was still pooled under the hood and when asked to clean it so the vehicle was in the same condition as we brought it in, the person got an attitude. Terrible first experience for something so simple. More

Nothing was fixed and no call back regarding it. I called the same day I picked up the vehicle that same problems are present and still no call back I called the same day I picked up the vehicle that same problems are present and still no call back More

1) took 2hrs for a routine oil change. 2) I asked about a warranty repair while there and they advised me to call the Hyundai customer support line because I would be more “successful” th 2) I asked about a warranty repair while there and they advised me to call the Hyundai customer support line because I would be more “successful” that way as I was an “angry customer” and they would be more likely to honor my request. I did so, and was told by customer support that the dealership inspected my vehicle and deemed it not a warranty repair (this is a paint issue, so can be subjective) … anyway, the impression I got was that they wanted me to leave the shop and not argue with the assessment they made, but didn’t tell me about because it was not what I wanted to hear. I thought it was deceitful and weak to not explain it to me in person. Was disappointed with my overall service experience there. More

Made financing very easy! Didn’t take very long at all. Thank you for making a nerve wracking experience easier Didn’t take very long at all. Thank you for making a nerve wracking experience easier More

Staff is always super friendly and gets you the best service. Service is always quick but done right. service. Service is always quick but done right. More

When there was a complication with a tire repair that turned into a tire replacement, they did not miss a beat and made sure I was able to go home until the car was ready. Very much appreciated and still turned into a tire replacement, they did not miss a beat and made sure I was able to go home until the car was ready. Very much appreciated and still had my car back my the end of the day! More

Very polite people. Excellent customer service. Worked with me to get me in what I wanted for a suv! Excellent customer service. Worked with me to get me in what I wanted for a suv! More

Dade was very knowledgeable and helpful during my experience at Boucher Hyundai. Will return for future purchases. experience at Boucher Hyundai. Will return for future purchases. More

Amazing staff everything went smoothly, just had a long wait time for alot of things. But worth it with the snacks provided #lovemycar wait time for alot of things. But worth it with the snacks provided #lovemycar More

Good selection of cars and helpful sales person. Service was very slow and not thorough. Service was very slow and not thorough. More