Boucher Hyundai of Waukesha - Service Center

Better the second time around!! While everyone was very professional, very disappointing it took a return visit to rework the repairs. Randy and his crew made sure the transmission While everyone was very professional, very disappointing it took a return visit to rework the repairs. Randy and his crew made sure the transmission seal was good to go and no leakage. More

Thank Goodness! Unfortunately the last time I was at Boucher. However, when I called back, Randy could not have been more accommodating. He was able to get me a renta Unfortunately the last time I was at Boucher. However, when I called back, Randy could not have been more accommodating. He was able to get me a rental car to use with no additional cost, and get my car in first thing the following Monday. Furthermore than drove with me to ensure to know what the issue was and kept the car until it was fully fixed! Thank you for such wonderful service! Sam More

Intermittent transmission shifting problem Our Sonata was experiencing a very intermittent shifting problem. These types of problems are almost impossible to diagnose if the problem is not occu Our Sonata was experiencing a very intermittent shifting problem. These types of problems are almost impossible to diagnose if the problem is not occurring when the vehicle is being tested. That was the case here. The technician proactively made a programming change that might help. Only time will tell. We had the tires rotated and the vehicle was inspected. I appreciated the fact that report noted the tires tread depth and the condition of the brake pads. I feel confident that the work performed was done in a professional manor that the vehicle is in good condition. More

Awesome ... once again ! Over the years I've had my Sonata in for various repairs (axle replacement, timing chain cover gasket, airbag pre-tensioners), along with warranty wor Over the years I've had my Sonata in for various repairs (axle replacement, timing chain cover gasket, airbag pre-tensioners), along with warranty work, as well as recalls on airbag switches - the seats even had to be shipped to California for recalibration. While not thrilled facing the issues, each time I've dealt with Randy and it's been a great experience. I like that he's been there a long time and knows his stuff. He's been straightforward in addressing the repair and in what he promises on timelines. He's gone the extra mile on warranty coverage and issues like the airbags on a recall a second time. People make the difference, and Randy would be a reason I would continue to come back and consider your dealership when it comes to looking for a car. Too bad he can't have a dual role of also selling cars. Hats off to Randy, and much appreciation for what he does. Thanks again for helping to keep my 12 year old Sonata on the road. Sincerely, Mark Reel - Waukesha More

Every employee was customer oriented All of the service people I dealt with were remarkable. Each person I dealt with was friendly, and there top concern was my need. The waiting area w All of the service people I dealt with were remarkable. Each person I dealt with was friendly, and there top concern was my need. The waiting area was very accommodating.. More

i always bring my cars to boucher hyundai for service, the peeps at boucher hyundai are so helpful i cant imagine taking my cars to any other dealerrandy and scott are the best ,and john is so helpfull the peeps at boucher hyundai are so helpful i cant imagine taking my cars to any other dealerrandy and scott are the best ,and john is so helpfull More

Great service and a great dealership to purchase and service your vehicle ,they go the extra mile for the guest and the vehicle every visit service and a great dealership to purchase and service your vehicle ,they go the extra mile for the guest and the vehicle every visit More

Wary of service described. I suppose my transmission issue became a little complicated, but the communication sucked, and i was left thinking not everything was on the up n up. I suppose my transmission issue became a little complicated, but the communication sucked, and i was left thinking not everything was on the up n up. I'll never know if they do good work because i elected to have a smaller, more "communicative" shop do the job for me. And because of my choice, i won't be telling anyone NOT to go to Bouche, but i also won't be doing any awesome advertising for them either. More

30,000 mile service I had my 2015 Sonata in for the recommended 30,000 mile service. Dan Doble was very pleasant to work with. Service completed in a timely manner and I had my 2015 Sonata in for the recommended 30,000 mile service. Dan Doble was very pleasant to work with. Service completed in a timely manner and car was washed. Will continue to return to this dealership for service. More

“Good will gesture” I had been calling for months about my paint bubbling and cracking. After many calls unanswered, I decided to contact corporate about the lack of serv I had been calling for months about my paint bubbling and cracking. After many calls unanswered, I decided to contact corporate about the lack of service I was receiving. After corporate contacted the dealership that’s when I finally received some kind of service. I was told to bring my vehicle in so they could fix the door. When I arrived at the scheduled time, I was greeted with zero respect or compassion. The manager didn’t even acknowledge the lack of communication and seemed like they weren’t even going to fix my door until I pushed and pushed. He finally said it was a “good will gesture” on their part to fix it. He also, gave a poor excuse as to why when I would call to get an oil change, a free service, they would be backed up 2 months which would result in me taking it someplace else to be serviced. After discussing all of my issues, he gave me a rental and the next day I got a call asking me to bring in my vehicle which was already there. Then two days later I received another one. Two weeks later the door was fixed and I was finally able to pick up my car. When I arrived they didn’t even know where it was located. I was so frustrated with the whole experience that when I finally got my car I left as soon as possible. Upon getting home I noticed that they had sprayed paint on my window which I now have to scrub off. It’s very obvious they don’t know how to communicate effectively with each other or their customers unless they are making a sale. I will never purchase another vehicle from this company again. More