Boucher Hyundai of Waukesha - Service Center

The dealership has many features that were never thought of back in the old days. This includes the Service Department. When a customer drives into the service welcoming area, the vehicle runs over a specia of back in the old days. This includes the Service Department. When a customer drives into the service welcoming area, the vehicle runs over a special device which checks front end alignment. Fascinating! My car had a strange problem with intermittent low oil pressure, and the engine underwent a special flushing, which unfortunately did not fix the problem. We suspect the damage was too severe to give a good result, and I have now purchased a Palisade, but I have had more positive results with all the other service work I have had done at Boucher. More

Super hard to get ahold of the service center for updates relating to the car or progress. Waited over a month for an update. relating to the car or progress. Waited over a month for an update. More

Service center failed to realize ice around inside of back rear rim. Causing extreme vibrations. I eventually found the hazard on my own back rear rim. Causing extreme vibrations. I eventually found the hazard on my own More

The used vehicle that was purchased had problems that caused me to make multiple long trips to return multiple times. The issue was fixed so that was good. During this time there were other issues that w caused me to make multiple long trips to return multiple times. The issue was fixed so that was good. During this time there were other issues that were not reported that should have been known that were not communicated that should have been. More

I had an appointment for an oil change at 8:30 AM. It took 2.5+ hours, which is ridiculous. Customer service was disappointing, but as far as I can tell, the work on the vehicle was fine. It took 2.5+ hours, which is ridiculous. Customer service was disappointing, but as far as I can tell, the work on the vehicle was fine. More

Service was terrific - people were even better! A good place to do business. Will be back A good place to do business. Will be back More

Clean and very accommodating. Quick service with frequent updates. Kept me informed which was greatly appreciated. Quick service with frequent updates. Kept me informed which was greatly appreciated. More

Wait times are ridiculously long. 3 hours for an oil change?! I don't get call backs when expected. They say they took care of things on my vehicle when they obviously didn't. 3 hours for an oil change?! I don't get call backs when expected. They say they took care of things on my vehicle when they obviously didn't. More

Absolutely terrible experience with the Boucher Hyundai Collision Center. Everything that could have went wrong, did. Work wound up costing 25% more than estimate, okay things happen, paid. Get the car hom Collision Center. Everything that could have went wrong, did. Work wound up costing 25% more than estimate, okay things happen, paid. Get the car home only to find out that a large portion of work needed wasn't included in that cost??? Called and the gentlemen blames me, because the car was covered in dust and salt! Are you serious? Complete lack of accountability, professionalism and customer service. Kept my car for over a week, with no offer of a loaner or any update on when it would be returned. Now they want more money to fix an issue that they missed on the last two estimates???? I love Hyundai vehicles and this is our local dealership but I will not be giving this branch any further business. This needs to be made right. More

Fantastic process and communication, very professional. Looking forward to having all my service done here in the future! Great staff front to back! Looking forward to having all my service done here in the future! Great staff front to back! More