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Boucher Hyundai of Waukesha - Service Center

Waukesha, WI

4.1
2,038 Reviews

2,038 Reviews of Boucher Hyundai of Waukesha - Service Center

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April 20, 2023

My first experience with Boucher Genesis. It was excellent! Derrick Slawnikowski was exceptional! Informative and attentive. More

by John Owens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Slawnikowski
Apr 21, 2023 -

Boucher Hyundai of Waukesha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Derrick here at Boucher Hyundai of Waukesha.

April 17, 2023

This dealership was extremely difficult to get ahold of I had to call multiple times on multiple days for simple updates, they made no effort to provide a loaner car while anticipating having my car for over More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Doble
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2023 -

Boucher Hyundai of Waukesha responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Sales: Chris Baker, General Manager 262-522-1000 Service: Rick Day, Service Manager 262-522-1000

April 17, 2023

Kayla in the Service Department is always very pleasant and helpful to work with. They make sure my vehicle is serviced promptly and communicate if there are any issues that arise. More

by spfeil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla Tover
Apr 17, 2023 -

Boucher Hyundai of Waukesha responded

Thank you for your very kind review. Kayla and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Hyundai of Waukesha.

April 14, 2023

Spectacular new facility. I was really impressed from the moment I pulled in up to when I left, and everything in between. Really was a top notch experience. More

by WROBO143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla
Apr 16, 2023 -

Boucher Hyundai of Waukesha responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Boucher Hyundai of Waukesha!

April 13, 2023

Bluelink issue was not resolved and I am still pending a response regarding the unresolved issue. More

by dlpipkin69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla
Apr 14, 2023 -

Boucher Hyundai of Waukesha responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to Rick Day, Service Manager, at 262-522-1000 directly. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you.

April 11, 2023

Very good service, very complete with no questions at all about what was happening to my vehicle More

by Lonru30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Riemer
Apr 11, 2023 -

Boucher Hyundai of Waukesha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Hyundai of Waukesha.

April 11, 2023

excellent service helpful respectful see ya in a year when ill want to buy my car More

by MBINKELMAN
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Luke Whiting
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Doble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Fitzsimmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Tessmer, Andy Bartolotta, Mike Radmer, Brandon Riemer, J.R. Rauth, Nelson Vega
Apr 12, 2023 -

Boucher Hyundai of Waukesha responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Boucher Hyundai of Waukesha, we look forward to having you as one of our valued customers for many more years to come!

April 11, 2023

The car I purchased was not cleaned up to be on the lot (interior). They took it in prior to taking posession to clean it, it was still dirty. I had to clean the interior myself. I have since discovered More

by raeichelberg
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Dominic Rauth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2023 -

Boucher Hyundai of Waukesha responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Chris Baker, General Manager 262-522-1000

April 10, 2023

Had a great 2nd visit for normal maintainence. Always professional, courteous and quick. Thanks, Tom McCann More

by Artzy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Apr 11, 2023 -

Boucher Hyundai of Waukesha responded

Thanks for sharing your thoughts about your experience with Boucher Hyundai of Waukesha. We appreciate your business and hope to see you again soon!

April 10, 2023

Very good service was willing help with my every request and he was very informed. More

by CALVIN.ABNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't recall the young man name.
Apr 11, 2023 -

Boucher Hyundai of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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