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Boucher Hyundai of Waukesha - Service Center

Waukesha, WI

4.1
2,050 Reviews
Call Service Center (262) 254-6911

2,050 Reviews of Boucher Hyundai of Waukesha - Service Center

Sort by
October 25, 2024

Poor service. Poor explanation felt I got taken. Had car for over a week. Brand new car. Not covered warranty? More

by BRENDHANMCCLUSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Doble
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Hanson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

Boucher Hyundai of Waukesha responded

Thank you for providing this feedback, Brendhan, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Rob Heaney Service Manager 262-522-1000

October 22, 2024

Devin is always helpful and friendly. It is easy to get my car scheduled for service. More

by west.kellie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Timm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2024 -

Boucher Hyundai of Waukesha responded

We are very happy to hear that Devin provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Rob Heaney Service Manager 262-522-1000

October 20, 2024

Courteous, professional, timely, and clean. Had awareness of my time and provided updates for my service More

by PamelaO
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Doble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2024 -

Boucher Hyundai of Waukesha responded

Pamela, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Boucher Hyundai of Waukesha, we look forward to having you as a valued customer for many years to come! Rob Heaney Service Manager 262-522-1000

October 11, 2024

The part ordered took too long. . the service department entry and waiting Pom were clean. I had a 7AM appointment and there wasn’t made and I had a 3 hour wait…which I knew in ad More

by DRAVES100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kerwin Ruiz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Chapa
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Oct 15, 2024 -

Boucher Hyundai of Waukesha responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Rob Heaney Service Manager 262-522-1000

October 07, 2024

My transaction was pleasant and expedient. They answered all my questions and had great knowledge about the vehicle I purchased. More

by AWALDRON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Doble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dominic
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Oct 08, 2024 -

Boucher Hyundai of Waukesha responded

Thank you so much for your kind words for Dan, and for taking the time to leave us this wonderful feedback! Rob Heaney Service Manager 262-522-1000

October 05, 2024

It toom 2 months to get my car back. They lost my car. Killed my battery and made me purchase a new one. No communication. Devin the service guy is absolutely useless. Service manag More

by KELMDF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Doble
1.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Timm
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2024 -

Boucher Hyundai of Waukesha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Rob Heaney Service Manager 262-522-1000

October 03, 2024

Great service. I got my car done earlier than expected. It was nice. I could keep my car there and pick it up the next day. More

by CPLLMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Doble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Chapa
Report | Print
Oct 04, 2024 -

Boucher Hyundai of Waukesha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Rob Heaney Service Manager 262-522-1000

October 01, 2024

Alex was great to work with. He kept us up to date on the status of the vehicle. Great customer service! More

by Jenny7123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Hanson
Report | Print
Oct 02, 2024 -

Boucher Hyundai of Waukesha responded

It's great to hear that we were able to help you out, Jenny. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Boucher Hyundai of Waukesha! Rob Heaney Service Manager 262-522-1000

September 30, 2024

Went in for service and got jerked around for 3 1/2 hours on appointment More

by Homey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Devin Timm
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2024 -

Boucher Hyundai of Waukesha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Rob Heaney Service Manager 262-522-1000

September 28, 2024

Devin was good at following up. However this is the 5th time I have had my car in for the same issue. I am now on the 3rd same part, I hope this is the last time that I need to have More

by BILL1008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Devin Timm
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2024 -

Boucher Hyundai of Waukesha responded

Bill, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Rob Heaney Service Manager 262-522-1000

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