Boucher Hyundai of Waukesha - Service Center

Devin was good at following up. However this is the 5th time I have had my car in for the same issue. I am now on the 3rd same part, I hope this is the last time that I need to have However this is the 5th time I have had my car in for the same issue. I am now on the 3rd same part, I hope this is the last time that I need to have my Palisades in for this issue. More

My vehicle was in shop for 5 1/2 weeks for warranty work. No courtesy vehicle available the entire time. Was told the wait list for courtesy vehicles was 50 people ahead of me. Very limited calls from deal No courtesy vehicle available the entire time. Was told the wait list for courtesy vehicles was 50 people ahead of me. Very limited calls from dealership on progress of repairs. When I finally picked up vehicle there was only enough gasoline to travel 6 miles! This was my first experience with this dealership and it was HORRIBLE. I have documented all my interactions and lack of interaction and would be happy to share it with dealership management to prevent this from occurring to future customers. At this time it is very doubtful I will be back or purchase another Hyundai vehicle. More

Beautiful new dealership. Very nice to just pull in and you're taken care of right away. Love the customer lounge. Very nice to just pull in and you're taken care of right away. Love the customer lounge. More

I Always get treated with respect. Everyone that works there is very pleasant and willing to help you with whatever you need. Everyone that works there is very pleasant and willing to help you with whatever you need. More

Parts for this car were ordered originally back almost a year ago. They were backordered for menace amount of time came in, sat at the dealership and were sent back prior to me ever being notified that they year ago. They were backordered for menace amount of time came in, sat at the dealership and were sent back prior to me ever being notified that they were in so they had to be re-ordered the car was at the dealership for over four months once the parts came in and new parts had to be ordered, there in the silver trim on the driver side door and I having a very difficult time restoring the electronic system inside the car like I’m unable to program the time SiriusXM radio does not work things of that nature More

Not able to complete the recall originally I had scheduled service for, I had to make another appointment to complete the recall on my car. If a second recall not been open I would have made a waste scheduled service for, I had to make another appointment to complete the recall on my car. If a second recall not been open I would have made a wasted trip the first time. I have had other problems at this dealership on previous service received More

Professional and to the point. Salesman take you through the process effectively while carefully examining what you’re looking for. Salesman take you through the process effectively while carefully examining what you’re looking for. More

Very comfortable dealership. Car was ready when promised. Work done was as promised. Price was best of many dealerships Car was ready when promised. Work done was as promised. Price was best of many dealerships More

Kerwin provided great customer care. Very knowledgeable . Complete customer satisfaction. Highly recommend Kerwin and dealership! Very knowledgeable . Complete customer satisfaction. Highly recommend Kerwin and dealership! More

I tried the online chat feature to find out what maintenance my Genesis needed and schedule an appt. The automated assistant was sub par and then I waited more than 20 minutes and was NEVER transfer maintenance my Genesis needed and schedule an appt. The automated assistant was sub par and then I waited more than 20 minutes and was NEVER transferred to a customer service representative. More