Boucher Nissan of Waukesha - Service Center

I had over $2,700 of work completed including replacing an 02 sensor. 10 days later my check engine light was back on for an 02 sensor. Boucher Nissan was completely indifferent. Eventually it got escal an 02 sensor. 10 days later my check engine light was back on for an 02 sensor. Boucher Nissan was completely indifferent. Eventually it got escalated to their GM, Drew Harrig. Drew set an appointment for me on 5/27. I showed up and their service department was closed. Wasted an hour of my life on Memorial Day for absolutely nothing. Very dishonest behavior and total lack of respect for customers time. I would avoid this Service Department and Drew at all costs if you value honesty, your time or money. More

Coolant was not topped, the top wasn't even opened because I could see dust on it. It it was opened Then there would have been some impressions left in the top. because I could see dust on it. It it was opened Then there would have been some impressions left in the top. More

They are quick, curious. Professional and responsive. The customer waiting area was clean, comfortable and relaxing. Professional and responsive. The customer waiting area was clean, comfortable and relaxing. More

Have not had much interaction with Service. I was owed a feature that apparently was outsourced which took longer than promised. I was owed a feature that apparently was outsourced which took longer than promised. More

They are always helpful, quick and efficient. We have peace of mind to have a dealer so trustworthy. We have peace of mind to have a dealer so trustworthy. More

Easy to schedule online or phone. Clear explanation of work that was needed and were upfront with pricing. Service team could be more welcoming upon entering as I stood there few minu Clear explanation of work that was needed and were upfront with pricing. Service team could be more welcoming upon entering as I stood there few minutes without recognition by 3 different guys who saw me. More

Nissan Waukesha is the best place to go for help with any of your vehicles! Everyone there was very kind and understanding! The service department team was a 5 star rating! of your vehicles! Everyone there was very kind and understanding! The service department team was a 5 star rating! More

Polite and professional. And all services were done in a timely manner. Thank you again And all services were done in a timely manner. Thank you again More

The service was really good but they need better sensitivity training for some people. Some employees made comments that could offend some people. sensitivity training for some people. Some employees made comments that could offend some people. More

The only dealer I’ve trusted since 2015 for purchasing vehicles & services, always friendly, straightforward on the service required. We keep going back for all our needs. vehicles & services, always friendly, straightforward on the service required. We keep going back for all our needs. More