Boucher Nissan of Waukesha - Service Center

Fast, friendly service. Wait time as as stated prior to visit. Needed services were explained to me and everything was done in a timely fashion. visit. Needed services were explained to me and everything was done in a timely fashion. More

I waited for about 3 hours and had no update on my vehicle in the first 2 hours. Issue was not resolved while there. Pricing is always a shock. Also reports not consistent from visit to visit. Also re vehicle in the first 2 hours. Issue was not resolved while there. Pricing is always a shock. Also reports not consistent from visit to visit. Also report showed some poor ratings that were never discussed with me. Customer service rep was very friendly and obviously busy, not his fault. My overall experience was negative. More

Great service. Did an excellent job detailing my SUV. Couldn’t be more pleased. They took the time to insure that I was completely satisfied before leaving. Thank you Boucher Couldn’t be more pleased. They took the time to insure that I was completely satisfied before leaving. Thank you Boucher More

While making the appointment I requested a loaner and was denied even tho the insurance would pay for it. Sat in the waiting room from 7:05 to 7:35 waiting for the “shuttle” driver to arrive to take me to wo denied even tho the insurance would pay for it. Sat in the waiting room from 7:05 to 7:35 waiting for the “shuttle” driver to arrive to take me to work. I was supposed to start at 7:00am. I then made arrangements to be picked up at 3:30pm. It was not until 4:42 when the shuttle finally arrived. Again, apparently he was sent to retrieve a part instead of picking me up. I was never contacted to confirm that I was ready at 3:30 or even a courtesy call to say ,hey our driver is tied up for a minute. I could have stayed punched in at work to make up for the hour I missed in the morning. More

I appreciate the dedication of customer service delivered by the service manager ( chris ) under trying and difficult problem solving concerning my 2019 rogue and phone use through the blue system of my car. by the service manager ( chris ) under trying and difficult problem solving concerning my 2019 rogue and phone use through the blue system of my car. Chris and Brandon (service consultant) did not give up during 2 plus days of problematic situations and succeeded in solving the problem which earned my deepest respect and appreciation. I have a 2014 and a 2019 Nissan rogue and again know that it is not just the vehicle alone but the support from customer service that makes a customer return for future purchases. Thanks again for Chris's leadership and involvement and Brandon's excellent customer service. More

My mechanic Nick N did an amazing job! Everyone i encountered were friendly and helpful. I dont live as close as another nissan dealership and choose to drive here. encountered were friendly and helpful. I dont live as close as another nissan dealership and choose to drive here. More

Typically all good. 2 hours for an oil change and rotation is far too long. I would have rather had my appointment scheduled at a later date than being squeezed in to fill a schedule. Everyone is a rotation is far too long. I would have rather had my appointment scheduled at a later date than being squeezed in to fill a schedule. Everyone is always professional and very nice to deal with. More

After service my key warning alert light appeared flashing green went back in to question was told that was normal , not happy with answer checked manual it sounded like battery needed to be replac flashing green went back in to question was told that was normal , not happy with answer checked manual it sounded like battery needed to be replace but light now goes off after start up More

Great service ver prompt service at a great price. Was met by the service advisor right away he explained what was going to be done and my options met by the service advisor right away he explained what was going to be done and my options More

I was met in the Service garage by Dylan. He was very helpful and friendly. Had the wheels checked after rotation and found they did not need to be balanced. I was very pleased with the service and his d helpful and friendly. Had the wheels checked after rotation and found they did not need to be balanced. I was very pleased with the service and his demeanor. More