Bourne's Auto Center

Outstanding customer service We went to Bourne auto center to buy a used car with my 20 year old son yesterday and by all accounts it was the best car buying experience I have eve We went to Bourne auto center to buy a used car with my 20 year old son yesterday and by all accounts it was the best car buying experience I have ever had in my life. We worked with Trey who was awesome! He was a very nice young man and very helpful. My husband and I will buy our next car there when we need one. Great dealership! Also David Olson was very nice to work with he never pressured us to buy any extended warranties although we did anyway. More

Car buying made easy Love the no pressure experience of the no haggle price. Their car price was fair and the value they offered for my trade was as well. All in all a goo Love the no pressure experience of the no haggle price. Their car price was fair and the value they offered for my trade was as well. All in all a good experience. More

AWESOME! My salesperson Scott made it very simple. It was the best experience I have had at a car dealership ever! Scott and Matt were friendly, professional My salesperson Scott made it very simple. It was the best experience I have had at a car dealership ever! Scott and Matt were friendly, professional and most of all knowledgeable. More

No Pressure I couldn't of asked for a better experience at a car dealership. Kenny was very friendly, very professional, and gave me absolutely no pressure in th I couldn't of asked for a better experience at a car dealership. Kenny was very friendly, very professional, and gave me absolutely no pressure in the car buying experience. He happily answered any question, and made my experience at a dealership with a toddler none the less a great experience. I would highly recommend this place to anyone interested in buying a car. More

Poor customer service, per the dealer's own policies. I emailed this dealer about a vehicle they had advertised. It had been advertised for 3 days. Two of those 3 days were over the Christmas holiday week I emailed this dealer about a vehicle they had advertised. It had been advertised for 3 days. Two of those 3 days were over the Christmas holiday weekend when the dealership was closed. I emailed them on Christmas, I did not expect an answer that day obviously! I received an automated email that a representative would respond in an hour, so I expected to hear from them in the early a.m. on Monday, they opened at 9 a.m. I received an email at 4:32 pm on Monday telling me that the vehicle was not available, a deposit had been received for the vehicle. I do not finance vehicles, I am a cash buyer and told them so. They did not have the courtesy to abide by their own stated response policy. I doubt that they received a deposit for the vehicle over the Christmas weekend, but stranger things have happened. After reading all of the other reviews by other customers I am not surprised at this behavior. Mr. Kelley don't bother with any disingenuous platitudes, save your time for some other customer's apology! P.S.--6:22 P.M. vehicle is still listed for sale on their website as well as Car Gurus, interesting! 12-27-16 10 a.m. vehicle still listed on website for sale, interesting! Mr. Kelley there is nothing to discuss and I did read all the reviews. It is what it is. Have a nice day. There will be no more contact. More

One word - Easy My salesperson Jessica and the business manager David made this as easy as possible. They were knowledgeable, pleasant and professional, no games. It My salesperson Jessica and the business manager David made this as easy as possible. They were knowledgeable, pleasant and professional, no games. It was by far the best car buying experience I have had and I will buy from them again. More

Only if you want to be insulted This was the single worst car buying experience ever. I am a repeat customer who previously bought several vehicles from Bournes without issues. Today This was the single worst car buying experience ever. I am a repeat customer who previously bought several vehicles from Bournes without issues. Today I was offered $200 for a potential trade-in. $200! Better to just state you don't want a trade-in than insult a repeat customer like that. I look forward to telling all my family in Easton and Mansfield about this over the holidays. There was no need to insult a now former good customer like that. A stupid way to lose a sale and repeat business. $200 for a car I spent thousands on. I did nothing to deserve that. I recommend only going to Bournes if you want to be insulted and have time to waste. More

2016 Ford Edge Overall I great experience with Jose and Dave. They steered me in the right direction not only with the type of vehicle but with keeping it in my budg Overall I great experience with Jose and Dave. They steered me in the right direction not only with the type of vehicle but with keeping it in my budget. Everyone was so helpful through the whole process and i strongly recommend Bourne when your trying to buy a car. More

Attention given and customer experience was outstanding! HUGE shout out to Jose Garcia for all the attention he took to ensure our experience was a positive one, he was pleasant, accommodating, personable, n HUGE shout out to Jose Garcia for all the attention he took to ensure our experience was a positive one, he was pleasant, accommodating, personable, not pressuring! Also, Carlos Machado was very nice, he related, and had such a human side towards us, which is hard to find! Both men had genuine smiles and performed above & beyond! I took my son in to buy his very first car @ Bourne's and once again, I was completely satisfied with this dealership. The employees are great and far surpass any other dealership I have dealt with in my 35+ years of buying vehicles. I personally have bought from Bourne's in the past and knew I had to take my son here...He will be a customer for life as I am. I have referred many family & friends her and they too are very satisfied. More