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Bourne's Auto Center

South Easton, MA

4.9
4,945 Reviews
Our partnership with DealerRater has allowed us to take our customers feedback and continue to improve our operations everyday. You may find dealers that have more reviews than Bourne's Auto Center but we can assure you that not only do we sell more pre-owned cars than any other dealer, new or used, our reviews are REAL! What do we mean? We don't pressure our customers to write review. For example we don't setup a kiosk at our dealership to pressure our customers into writing a review, we don't compensate our sales associates or customers to write reviews, and we don't tell our customers to give us all 5's. Lastly, we respond to EVERY review! If you had a positive experience write about it and tell your friends and family. If you didn't have the experience we demand of ourselves, call us!
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135 Belmont Street

South Easton, MA

02375

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Showing 4,945 reviews

April 18, 2016

Painless and friendly Treated like family! Never pressured, great selection, great prices!!! Everyone was friendly and polite. Financing was painless! Best car buying exper More

by Stephen Davis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Andrew Gesner
Apr 20, 2016 -

Bourne's Auto Center responded

Welcome to the Bourne's Auto Center family! We appreciate your business and your amazingly kind words. The experience you described is EXACTLY what every customer should expect when purchasing a vehicle at Bourne's. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

April 18, 2016

No hassle no pressure great service I worked with Tanya and she was excellent. Really worked to get what I needed and never put pressure on me. Cars seem very reasonably priced and in gr More

by Andrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanya Marsden
Apr 18, 2016 -

Bourne's Auto Center responded

Thank you for your 5 star review! We appreciate your business and you kind words about our amazing employee Tanya! We are thrilled you enjoyed our "No Hassle" pricing and customer service commitment. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

April 18, 2016

Excellent Service - very profesional Great dealership - very knowledgeable, very helpful. The only place I will go to to purchase a vehicle. Carlos and his staff are amazing....... Tha More

by Lucy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2016 -

Bourne's Auto Center responded

WOW! We are honored to be your preferred dealership. Carlos and Mario are amazing and they certainly appreciate your kind words. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

April 17, 2016

Pleasant. More than helpful. Never felt pressured. I would HIGHLY recommend this dealership. Very knowledgeable and respectful. Trey and Shawn were a pleasure to work with. Also a very comfortable atmo More

by Thomas Francis Walker
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Trevon Hubbard
Apr 18, 2016 -

Bourne's Auto Center responded

Thank you for your business and your 5 star review. We are thrilled you enjoyed our "No Hassle" pricing and customer service commitment. The experience you described is exactly what we expect from our team. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

April 17, 2016

Fantastic customer service A wonderful local dealership who helped so much, the customer service was amazing. I would highly recommend this dealership to anyone looking for a ne More

by LizP609
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 18, 2016 -

Bourne's Auto Center responded

Thank you for your business and your 5 star review. We are thrilled that you received amazing customer service from Mario and Carlos. You recommendation is extremely important to us and we look forward to providing those customer with the same commitment to customer service. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

April 16, 2016

Amazing experience! Quick, easy, with helpful staff and lots of options. I worked with Mario and he was the best! So so helpful made the experience so much easier than ma More

by Jfrey6272
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 18, 2016 -

Bourne's Auto Center responded

Thank you for awarding us with a 5 star review! We are honored to have earned your business and your kind words. Mario is an amazing employee who is dedicated to a high level of customer service, we are fortunate to have him on our team. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

April 16, 2016

awful customer service I found the car of my dreams and was very excited. The girl Amy contacted me via text. Since it took her 2 days to get back to me, I decided to go in. More

by melissa61579
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Alyssa Dowgos
May 07, 2016 -

Bourne's Auto Center responded

We are sorry to hear about your experience. We are incredibly disappointed that we were unable to earn your business. We met as a team to discuss your experience and recognized that the issue stemmed from the fact that the vehicle you were interested in sold before you arrived here. We had informed you of that before you arrived via text message and you elected to visit us anyway. We set aside some vehicles that were similar but unfortunately they did not fit your needs. In reading your text message correspondence with Amy, I am not sure that it could have been handled any better, she responded to all of your inquiries immediately and professionally. While reading through the text message correspondence you asked that we have a female assist you, which we provided. Again, we are sorry we were unable to earn your business or your recommendation. We used this review as a learning tool to improve. Thank you for the opportunity and for your honest feedback. Michael Kelley General Manager

April 15, 2016

Excellent service The overall experience could not have been better. The sales staff was friendly knowledgeable and very helpful. The finance manager made getting a lo More

by Garydhagar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Clark
Apr 16, 2016 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for your pre-owned vehicle purchase and financing. We are honored to have earned your business and your 5 star review. We look forward to assisting you with your next purchase. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

April 14, 2016

Pleasant experience Great experience here! Salesman David Pair was excellent! No pressure. Love my car. They fixed a few things we wanted done+alginment before we sign More

by Michelle89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mike Clark
Apr 16, 2016 -

Bourne's Auto Center responded

Thank you for business and your 5 star review. We are thrilled you enjoyed our "No Hassle" pricing and customer service commitment. It was a pleasure assisting you and David appreciates your kind words. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

April 14, 2016

So simple! Absolutely the most BS free experience in our car buying days. Alyssa was awesome, knew her stuff and got everything done perfectly and quickly. It he More

by Ethor12
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alyssa Dowgos
Apr 16, 2016 -

Bourne's Auto Center responded

Thank you for taking the time to review your experience at our dealership. The experience you described "so simple" is exactly what expect every customer to experience at our dealership. Your business and recommendation are extremely important to us and we are extremely appreciative. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

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