Bourne's Auto Center

A very good experience overall with a kind, relaxed atmosphere. I came there to purchase a cheap car and no one tried to impress me with this and that, as many car dealers do. The service was very cour atmosphere. I came there to purchase a cheap car and no one tried to impress me with this and that, as many car dealers do. The service was very courteous and the price fair More

This was the most pleasant car buying experience I have had in ages. There was zero pressure and I felt in control of the entire process. I had looked at a difference vehicle a few weeks earlier and afte had in ages. There was zero pressure and I felt in control of the entire process. I had looked at a difference vehicle a few weeks earlier and after a test drive decided it wasn't right for me and they wished me well and I left. Returned later for a different vehicle and ended up buying. I have been looking around and seen the whole spectrum of dealers and these guys are great! More

This is the third vehicle my husband and I have purchased at Bourne's Auto Center. All of my experiences with each person I came in contact with were very pleasurable. They are truly a 'no pressure' dealer at Bourne's Auto Center. All of my experiences with each person I came in contact with were very pleasurable. They are truly a 'no pressure' dealership. I have and still would recommend this dealership without hesitation! More

I can't say enough nice things about this auto center. Everyone was friendly and knowledgable. The best place for hassle-free shopping. They let me take it to my own mechanic prior to purchasin center. Everyone was friendly and knowledgable. The best place for hassle-free shopping. They let me take it to my own mechanic prior to purchasing for a complete check. A few minor things, which they fixed. I live in Rhode Island, so it needed to have the VIN number checked by a RI police department, which they took care of for me on the day they delivered it to my home. I will highly recommend these guys! More

Dealership was welcoming, clean and bright. David and Shawn were knowledgable, friendly and professional. Both went out of the way to accomodate me during the test drive experience. No pressure to purc Shawn were knowledgable, friendly and professional. Both went out of the way to accomodate me during the test drive experience. No pressure to purchase at anytime. More

David was very professional and friendly. I love the no hassel sales approach. He not only helped me with the purchase but also with the service on my vehicle making sure it went smoothly. I'm really h hassel sales approach. He not only helped me with the purchase but also with the service on my vehicle making sure it went smoothly. I'm really happy with my purchase and the whole experience.thank you very much for having wonderful employees ! More

Mike helped me with the service of my Honda pilot. He was very professional. He explained everything and made sure i totally understood before i left. He was very nice. He was also organized making sure that very professional. He explained everything and made sure i totally understood before i left. He was very nice. He was also organized making sure that everything on my list of concerns was addressed. He worked withmy sales rep David to make sure i was happy. Thank you very much! More

Great service with low prices and really friendly staff. Super easy buying processes and the lowest interest rates around. Mass it easy to buy your first real car. Super easy buying processes and the lowest interest rates around. Mass it easy to buy your first real car. More

Shawn Weir was very helpful. What ever we felt may be wrong with the car Shawn did not pressure us. He was truthful that they could fix it or if we wanted to look at something else. Carlos Machado made wrong with the car Shawn did not pressure us. He was truthful that they could fix it or if we wanted to look at something else. Carlos Machado made us feel like he was working for us not just selling us a car. Overall at Bourne you do not feel pressured. Even if the sales person spends an hour or two with you the costumer feels comfortable no rushing into anything. This was our second car we bought here and when we need another one we will go back to Bourne. Although because they take such good care of their costumers is may be awhile before we need another car. More

UPDATE: I was contacted and Bourne's made it right. I am very satisfied now and would consider another purchase from them. At first, I didn't expect much from a used dealership but after reading a I am very satisfied now and would consider another purchase from them. At first, I didn't expect much from a used dealership but after reading almost 100% positive reviews, I decided to pursue a 2007 Honda they had for sale. I planned to fly out from DC and drive the car back because the trim level is hard to find. I sent an inquiry through and Shawn Weir replied. I asked for pictures of the tires (as there were no clear pictures of them) to which I received a reply that they were in "excellent condition". I sent another e-mail describing my situation, asking Mr. Weir to give the car a good assessment and to give me a call so that I could leave a deposit. After two days and no response, I decided to give Mr. Weir a call and left a deposit and told him my plans to fly out. We spoke again and I confirmed my travel plans and I was assured the car was ready to go. I arrived that day and asked for Mr. Weir and I introduced myself to him and received a strange look from him. He didn't know who I was and wasn't expecting me. The car was brought to me, fully warmed up, and I test drove it around. The car ran perfectly but still had dog hair from a previous owner and visible dirt on the seats. Every plastic part was lathered in Armor all protectant but I assume this is a standard for them. I had to ask twice for the dirt to be cleaned, there was still dirt but it was much better. I drove 500 miles back to DC without incident. I got it registered and tagged and started the car a few days later and noticed that it would stall almost everytime I would clutch in while driving cold. On one occasion, I started it and went inside my house and came back outside to find the engine off. It also idled rough and ran rich. It ran perfectly fine once warmed up. I contacted Mr. Weir and after not hearing back for three days, I contacted Mr. Saunders, who directed me to the service manager. Mr. Clark told me this wasn't an issue for them and there was nothing he could do about it as they would incur no costs for the repairs needed. I made Mr. Saunders aware of the situation and have not received a response. I did my own research and had my mechanic perform a valve adjustment and change the spark plugs, which fixed the issue. The clearances on the valves were out of spec and had most likely been that way when I purchased the car. So much for their "rigorous safety and maintenance inspection". On the other hand, Mr. Machado was great to work with and I really appreciated his help and professionalism. More