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120 Reviews of Bournival Jeep - Service Center
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November 08, 2014
Not a very happy place Poor service, recall not done satisfactorily, unhappy workers, and dishonest sum up my two days there. They didn't return two of my phone calls or an Poor service, recall not done satisfactorily, unhappy workers, and dishonest sum up my two days there. They didn't return two of my phone calls or an email I sent. I have also talked with other customers and they have had similar experiences. More
by Shawn Hutchins
Employees Worked With
Mike Fletcher
Helpful November 08, 2014
Excellent service dept, friendly and knowledgeable I brought my car into bournival to have the front end checked out for a vibration/ swaying, they were able to pinpoint the issue fast and promptly, I I brought my car into bournival to have the front end checked out for a vibration/ swaying, they were able to pinpoint the issue fast and promptly, I got a phone call with what the issue was, hub and berring assembly, they had the part ordered and installed same day.. Mike fletcher kept me Informed throughout the process and my car was 100 percent, thank you bournival and mike!!! More
by Doll face
Employees Worked With
Mike Fletcher
November 05, 2014
Portsmouth's Greatest Jeep Dealer I live and work in Seacoast New Hampshire and love my Jeep Wrangler Unlimited and Bournival Jeep! Everything about this place is top notch. Real custo I live and work in Seacoast New Hampshire and love my Jeep Wrangler Unlimited and Bournival Jeep! Everything about this place is top notch. Real customer service. More
by RBphoto
Employees Worked With
Other Employees :
James Blaisdell, Mike Fletcher
October 19, 2014
Great Dealership We drive down from Maine just to have our jeep serviced here. Mike, the service manager is knowledgeable of all things jeep. They always have at lea We drive down from Maine just to have our jeep serviced here. Mike, the service manager is knowledgeable of all things jeep. They always have at least one tricked out jeep with all the latest and greatest accessories. If you are jeep fanatic, this is the dealership for you! Everyone is very pleasant, and we have never had a bad experience. I'm sure our next jeep will be from here More
by kc416kc
Employees Worked With
Mike Fletcher
October 15, 2014
Fix My Car I woke up last Sunday to find that my car would not get started. Suffice to say that I was not a happy camper as this made me late for work. I made I woke up last Sunday to find that my car would not get started. Suffice to say that I was not a happy camper as this made me late for work. I made a few calls and had my car towed to the Bournival Jeep dealership so they could check it out for me. Not only was I quoted an incredibly fair price, but my car was repaired and back in my possession by Tuesday evening. Who does that????!!!! An awesome team of service people that's who! Mike Fletcher is now my car repair hero. If I ever need more work done, Bournival is my service team. In a word.....awesome-sauce! Thank you Bournival Jeep. More
by cakelady58
Employees Worked With
Mike Fletcher
November 12, 2013
This has got to be the worst service department ever, I have been buying cars here for 20 years, and today I was treated like a piece of xxxx, I would never ever go to this place, big waste of time. the ow have been buying cars here for 20 years, and today I was treated like a piece of xxxx, I would never ever go to this place, big waste of time. the owner needs to replace Mike Fletcher. They could careless about service or loyal customers. it is sad when service get this poor. More
by grandgorilla
Employees Worked With
Mike Fletcher
April 14, 2013
I wish to let everyone know that DOUG in service at Bourniville Jeep Portsmouth is THE BEST ! Any and every time I needed assistance he was calming-great listener-understanding-and always talks you th Bourniville Jeep Portsmouth is THE BEST ! Any and every time I needed assistance he was calming-great listener-understanding-and always talks you through what needs to be done and why. I just traded in my Commander---had so few problems for the 7 years I owned it--buy no matter what DOUG always treated me like I was special--thats what its all about to have customers go back to the dealership for service. Doug is also a gentleman. CR More
by RIVARD
Employees Worked With
Doug in service
April 12, 2013
Being a life long Jeep owner, I realized that my beautiful white Jeep was a mess inside and that I needed to clean it ASAP. Having always done it myself, I decided that I would have it detailed for beautiful white Jeep was a mess inside and that I needed to clean it ASAP. Having always done it myself, I decided that I would have it detailed for the first time by someone else. I didn't have the time or energy to tackle the project. I asked several people who they recommended and Bournival was consistently mentioned. So I made an appointment because they were having a special deal and then dropped it off. To be honest, for the price i didn't expect much more than shampooing and a liitle interior sprucing up. Low and Behold, i pick my car up and it looks like it was showroom ready. My jaw almost dropped to the floor. the only thing missing was a "MINT" on the dashboard. I am formally thanking Kirk for doing an OUTSTANDING job on my car. What a great experience and I have shared this information with everyone I know. Thank you Kirk for trully making my day. Sincerely. Elsa R Biron More
by elsariis
Employees Worked With
KIRK
March 25, 2013
I have a Jeep and I use it as a Jeep. I have it lifted with 35" tires. I have done some reinforcements on the axles and gussets and have done some other work to it. I wheel my Jeep any chance I get. I dri with 35" tires. I have done some reinforcements on the axles and gussets and have done some other work to it. I wheel my Jeep any chance I get. I drive a 2010 JKU Rubicon. I brought my Jeep to another dealership near my home for an oil change when I had everything stock but the lift. They told me that I may void my warranty and CPO policy. I was also told that people have been black flagged so that they can't use their warranty at other dealerships. Knowing Josh Brindamour from an off-road club I called him up and he recommended his dealership for service because they take a fair look at the vehicle and determine whether it was the mods or something else that caused the problem. I have been here 3 or more times in the last few months for different issues and for the first time today I had to pay for a sensor that wasn't working anymore. I am happy to pay for that because I feel that they are honest and straight forward with me. Under warranty they are replacing my second set of ball joints in just a few months and they are checking out a few other potential issues. The group at Bournival is spectacular and I tell as many people as possible to go there for Sales or Service. In the next year or so my wife will be looking to replace her car and I will be coming here for a vehicle. Don't waste your time anywhere else. They respect the off road community and understand that the Wranglers are built to be wheeled and they don't frown on you wheeling it. The sales manager whose name has escaped me right now answered a question about my soft top and then brought me to checkout a 2010 soft top so I could see what parts I need. He then proceeded to checkout my Jeep with me asking about my lift, my wheels and tires and saying that I have done a great job building my rig. He didn't say anything about warranties or anything. This dealership is about an hour from my home and it is more than worth the drive to get a fair assessment and an honest answer to my questions, concerns and problems. Great work Bournival and I will see you again soon. Thank You. More
by Ouepaul
Employees Worked With
James Blaisdell, Mike Fletcher
January 15, 2013
I have a 2010 Rubicon Unlimited which I use as my daily driver and my wheeling rig. I have and plan to modify my Jeep to accommodate my wheeling addiction. However, going into a few local dealerships for o driver and my wheeling rig. I have and plan to modify my Jeep to accommodate my wheeling addiction. However, going into a few local dealerships for oil changes or recalls or even to look at the newer jeeps coming out I have been made to feel like a goof for taking my jeep off road. I have been told that the warranty will be void, I have been told that my Certified Pre-Owned policy will be void, I have been told that it isn't made for that. I have questioned all of these things and asked why there are sway bar disconnects, lockers and a trail rated badge on my Jeep and I have gotten no good responses. I met Josh Brindamour who works at Bournavil Jeep and he directed me for service to his dealership. Specifically Mike. I contacted Mike and told him that I wheel my Jeep and that I have been getting a whining sound that I cannot locate. Mike scheduled me for an appointment for the next day and had my Jeep up on the lift and found what they think is the cause of the problem. Mike advised me that the work is covered under my warranty and scheduled me for an appointment for 2 days later when the parts would be in. The next day I received a call from Bournavil confirming that my parts had indeed been delivered and that my appointment was confirmed. Upon my arrival I was greeted and my Jeep was brought right in for the service to start. 2 hours later my Jeep was done and the only cost to me was for a recalibration of the TPMS sensors in which I requested. At no point did Bournavil tell me that I shouldn't wheel my Jeep, that I wouldn't be covered under warranty or did they make me feel stupid for utilizing my Jeep in the way it was built to be used. Mike explained that if any of my modifications were the cause of the issues that I may be charged for the service but they took an honest look at my Jeep and found that the problem was covered under warranty and was not caused by my modifications. I not only understand Mikes explanation but I appreciate his honesty and would gladly pay if the issue was caused by me. Thanks to Josh and Mike I have found a home for my Jeep service and it's worth the hour drive. In addition because of the great experience, I plan to buy my vehicles at Bournival in the future. More
by Ouepaul
Employees Worked With
Mike and Josh Brindamour, Mike Fletcher
