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Bowditch Ford - Service Center

Newport News, VA

4.6
376 Reviews

376 Reviews of Bowditch Ford - Service Center

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June 17, 2025

I was able to book an appointment on line for first appointment , booked at 11pm! Tristian our service manager was very prompt and kept me well informed. Service was completed quickly and professional More

by bwall0207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Brannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 16, 2025

Bowditch Ford is a good place to get your car inspected and fix.They take good care of your vehicles. More

by Ladybug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2025

Service was quick and timely. Staff is courteous. Waiting area is clean and comfortable. Al is very helpful More

by KARSTENTD2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2025

Tristen Brannon is a great Service Advisor. He always handles my issues quickly and is super accommodating. I wouldn’t take my car anywhere else. More

by turksturf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Brannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2025

I was out of town about 2. 5 hours away and Al and the Team were able to quickly get me in and fixed within hours! Great job and great customer service! More

by Nathan clark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2025

Al takes care of us. My car was done sooner than we expected and it came in under the quoted price. More

by nickmagaletti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2025

I have had car in several times and they fix the problem. It takes too many days to get car back or I would take it more often More

by NONE25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Brannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2025

Bowditch routinely delivers professional, courteous care. I’ve not had an experience where they didn’t deliver at least what they promised. Staff is clear and workmanship is excellent. Will be continuing to More

by DAVIDMBUCKOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristen Brannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2025

Labor rate increased from $150 to $215. I was quoted $350 to replace a part. Final bill was over $800. More

by LADYECHO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Cusano
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 12, 2025

The service folks are alway pleasant, and I do appreciate they try their best to get your vehicle back in a timely manner. More

by LFJOHN71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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