Al Cusano
Al Cusano at Bowditch Ford

Al Cusano

Service Advisor

Bowditch Ford

11291 Jefferson Ave
Newport News, VA 23601

4.6
445 Reviews
4.6

445 Reviews

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445 Reviews of Al Cusano

June 30, 2026

Dealership Rating
Employee Rating

Good job. Quick, friendly service and on time. Be back again next time. Thank you More

by Tportlock62
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Recommend Dealer
Yes

June 27, 2026

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Not happy with the $200. Analysis fee for my cell phone to car screen for directions. The fix by Bowditch is the cell phone cord. We bought the cord from Verizon and does wor More

by WAYNE.NEWTON
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Recommend Dealer
Yes

June 24, 2026

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Commitment, communication, honesty, timing, respect. Smile with receipt. Team work. Patience, soft spoken for professionalism. More

by J_malumphy
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tristen Brannon

June 23, 2026

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Always a pleasure to deal with Al on the service desk. He gets our vehicles done quickly and lets us know if additional work is needed. More

by garrettm0218
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Recommend Dealer
Yes

June 13, 2026

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Always great! Friendly, courteous and professional. I highly recommend Bowditch Ford. I’ve been going there for many years. More

by kcallan65
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Recommend Dealer
Yes

June 08, 2026

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Excellent service! I was in and out quickly. Was able make my appointment within the same week, with no delays. Customer Representative greeted me with a smile! More

by jay3562
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Recommend Dealer
Yes

June 05, 2026

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I took my car in for a recall, I left my car there overnight, was called yo pick up my car, took it in for inspection, come to find out the third back brake light was out, it was working when I took i More

by LShort
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Recommend Dealer
No

June 03, 2026

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Tristan is a great service writer very knowledgeable. Great with people and I give him five stars. He should be the service manager too thank you Steve Musial. More

by NONE34
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Recommend Dealer
Yes

May 29, 2026

Dealership Rating
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The best thing about Al is that he communicates with you to let you know what's gonna happen and that is very important to me because other dealerships have left me hanging with no communication and I just More

by BROOKELOVESNATURE
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Recommend Dealer
Yes

Other Employees Tagged: Al

May 29, 2026

Dealership Rating
Employee Rating

Pleasant trip to dealership. Courteous service was offered by writer. Recall was taken care of quickly. More

by marnet.ware
Service Price Transparency
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Recommend Dealer
Yes
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