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Bowditch Ford - Service Center

Newport News, VA

4.6
458 Reviews

459 Reviews of Bowditch Ford - Service Center

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July 19, 2025

I had a 9:30am appointment. I left at 11:30am for an oil/filter change . Too long. I appreciate Tristan. More

by Cathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Brannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 18, 2025

The Bowditch Team is great. I’ve had Al and his team service my families vehicles for a decade. They always provide timely work and notifications. More

by hesfaithful4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2025

The services manager, Al Cusano, was patient, informative and very helpful. He made sure that I was satisfied. More

by millermark254
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2025

We are so grateful that you provided a pick up service for our F250 truck! I can’t tell you how helpful that was! And everyone I dealt with was so kind and helpful!! More

by dhaynes5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Brannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2025

Always friendly service when i bring my car for any service. I would recommend this dealership to others. More

by A.MICHELLE.PIERCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Brannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2025

Professional but not speedy. Expensive for an oil change and new air filter. Why the $5 paperwork charge. $179 seems way too much! More

by Pqwallace
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2025

This dealership has been reliable when it comes to the Service department, six years now. More

by JERONEBMEDICO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2025

Here for annual state inspection. Al got me in early as promised and out within an hour with no drama. More

by tseekins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2025

Excellent service as has been the case since I bought the vehicle over a decade ago. Thank you, Al. More

by WGILLEN0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2025

Mr. Al in the service department does a great job with informing me about my maintenance schedule and get it in a timely manner. More

by man.of.faith008
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.