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Bozard Ford Lincoln
St. Augustine, FL
10,378 Reviews
Bozard Ford Lincoln has gained national recognition as the recipient of numerous awards. Our dealership is a repeat Triple Crown Award winner! This is Ford Motor Company's most prestigious honor which is awarded to only the top 1% of Ford dealers in the nation. A Triple Crown Award recipient must receive Ford's President's Award, be a Top 100 Volume Dealer, and meet the Partner’s in Quality criteria. We have also been a recipient of DealerRater's Ford and Lincoln Dealer of the Year Award for the entire state of Florida based on customer reviews concerning friendliness, quality of service, and overall customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 10,378 reviews
October 03, 2018
Purchase new car Was the best new car purchase I've ever had. Nathan Abel , sales rep, was soo courteous & professional! He answered all my questions & there were man Was the best new car purchase I've ever had. Nathan Abel , sales rep, was soo courteous & professional! He answered all my questions & there were many. He was very polite & knowledgeable. I would definitely give him a 5 star rating. His name was not listed under Sales on this survey. More
by Margaret Cobb
Verified CustomerEmployees Worked With
Nathan Abel, 5 star rating!
October 03, 2018
Quick Fix They had my transmission fixed and out of my rental and back into my car within 3 days!! Even sent me text updates to keep me in the loop. They had my transmission fixed and out of my rental and back into my car within 3 days!! Even sent me text updates to keep me in the loop. More
by MILLERL2015
Employees Worked With
October 03, 2018
Last two experiences at Bozard had very poor customer service. Octavia, customer service manager, never returned my phone call. My car info message said “engine fluids at Bozard had very poor customer service. Octavia, customer service manager, never returned my phone call. My car info message said “engine fluids low” needs service. When I arrived at service center, employee didn’t look up and when she did, she didn’t say anything. I said hello first. When I explained about the light, she asked what I would like to do. I asked her what I should do. She asked if I had checked the car. Then she asked if I wanted fluid added. I asked her if that was all it needed and she said probably not if it was low. I said I did want an appt so she called a number and hands me the phone. I had to start all over with name, etc . who then asked me the same questions if I had checked the car, etc. I scheduled an appt to have it checked because this problem was a recall which I had done earlier. I also asked for an oil change, check and rotate. I picked up the car and no window washer fluid. I had the same thing happen last time. The last time people were not friendly except the guy who is a greeter and tries to help without a lot of cooperation from the service people. That time one of the men at a front desk used the “f” word loud enough that I heard it. I used to think it was the best customer service. There used to be a very efficient person at the desk. I think his name was Alex, great example of customer service from my experiences. Also the English driver is very customer service oriented. But, I honestly came home and started looking for a different car to purchase soon. These two experiences were at the main service area not the quick lube More
by NOREEN_CHARRON
Employees Worked With
Other Employees :
I don’t know names of others
October 02, 2018
Great service. Was looking for a truck for a while and zack was very helpful in finding exactly what I was looking for. Couldn’t be happier with the new ve service. Was looking for a truck for a while and zack was very helpful in finding exactly what I was looking for. Couldn’t be happier with the new vehicle. More
by Zackmp1
October 02, 2018
"AMAZING" I drive an hour out of my way to bring in my truck for service here when i live 5 minutes from another one. The service is always above and beyond an I drive an hour out of my way to bring in my truck for service here when i live 5 minutes from another one. The service is always above and beyond and best of all friendly. More
by The Guz
Employees Worked With
October 02, 2018
Awesome concierge service! Prompt response to my call regarding concierge service for my Lincoln, even tho we purchased in Virginia. They made everything seamless and fast. Tha Prompt response to my call regarding concierge service for my Lincoln, even tho we purchased in Virginia. They made everything seamless and fast. Thank you Bozard for making it easy! More
by APCIMINI
Employees Worked With
Brittany Milligan, Ashley Durst
October 02, 2018
oil change I was in and out in no time and the car was cleaned and washed and looked brand new, Thanks. Very happy I bought my car at Bozard I was in and out in no time and the car was cleaned and washed and looked brand new, Thanks. Very happy I bought my car at Bozard More
by Ed
Employees Worked With
October 02, 2018
Late for funeral I was running late for a funeral and as i'm leaving my house, I notice oil on the garage floor. I took it straight to Bozard QuickLane and they immed I was running late for a funeral and as i'm leaving my house, I notice oil on the garage floor. I took it straight to Bozard QuickLane and they immediately took it in and fixed the problem. They are not only friendly but so quick to help. I'll tell all my friends! Thank you More
by cowboysstar2
Employees Worked With
All the employees at Quick Lane
October 02, 2018
They did what was needed for my business I was 1/2 through a purchase, when they were able to find a better deal for me, with a longer warranty, and newer car. It added to the time I was ther I was 1/2 through a purchase, when they were able to find a better deal for me, with a longer warranty, and newer car. It added to the time I was there, but I am so much happier in my new car. They were also the only o es who gave me enough on mytrade in to pay it off. We will be back!! More
by JK.GOODWIN
Employees Worked With
David Siekierski, Luis Crespo
October 01, 2018
Very friendly and helpful Felt like they wanted my business more than the other dealership I visited and were very knowledgeable about Ford's products. Was a pleasant experienc Felt like they wanted my business more than the other dealership I visited and were very knowledgeable about Ford's products. Was a pleasant experience. More
by ARTHUR.CRAIG
