Bozard Ford Lincoln

Expert and professional Bozard staff were attentive, the dealership is welcoming and inviting. The new Continental has so many features! The sales person was very knowledgeab Bozard staff were attentive, the dealership is welcoming and inviting. The new Continental has so many features! The sales person was very knowledgeable about the cars features and pointed out each one with our needs in mind. More

Amazing service and great customer service The service and the people were very knowledgeable about the vehicles and the services. We were there to meet Henry Rowe but was meet with Jeremy whic The service and the people were very knowledgeable about the vehicles and the services. We were there to meet Henry Rowe but was meet with Jeremy which was the next best thing. More

Purchase of Used Ford F-150 Salesman was contacted through an internet search. He was accessible and prepared for us when we arrived. Finance manager was very open through the pr Salesman was contacted through an internet search. He was accessible and prepared for us when we arrived. Finance manager was very open through the process and found us a better financing package than we brought with us. Atmosphere in the dealership was very loose and relaxed and no one used any gimmicks. Process was smooth and didn't take nearly as long as I have experienced in the past. Definitely will use them again. More

Amazing dealership feels like family Lee Brewer is THE MAN. Everything was done through him and i traveled from North Jersey to South Florida to North Florida to meet this guy and this Su Lee Brewer is THE MAN. Everything was done through him and i traveled from North Jersey to South Florida to North Florida to meet this guy and this Subaru. Lee called me with updates, emailed me and kept on top of that car. Hope he made a lot of commission off that sale. Really hard working dude. Much regards Lee and Bozard's Ford! More

worst experience ever 5 hours after vehicle was posted on the internet , i filled out all info for the vehicle including pre approval. i waited the next day for someone to 5 hours after vehicle was posted on the internet , i filled out all info for the vehicle including pre approval. i waited the next day for someone to contact me and that never happened. i eventually contacted them and talked to a jeremy . he got more info from me because he said my girlfriend needed a cosigner and i was told he would get back with me. i waited and waited. never happened. so the next day i took off from work to drive 2 hours to see the truck and drive it while they figured out what they had too. i get there introduced myself and was told that he had to get the keys. i waited and waited. he came back with no keys , said it was sold the night before. i didn't know what to say so i left and briefly explained how screwed up that was to jeremy. on my way home i got a call saying he got the truck back that i could buy it. they got more info from me, originally was told my girlfriend needed a cosigner and 1000 bucks. no problem i said. i then told them i had 3 paid off vehicles to trade in. sent in all the info for all three. was told they would get back to me. took pictures sent mileage in, did the internet thing for trade ins. all in all i dedicated a good 4 -5 days into this truck. the whole time the communication was only if i called or texted. i had wyll in finance call me ask me a ton of questions . i answered everything for him . was told they were sending into the bank for approval. 2 days went by and no phone call no text. so i called and wyll explained the finance director or whatever was there and he was going to talk with me, i tried to answer his questions but i was rudely cut off and told he only has a certain amount of time to spend on each deal. well i was told again that it was getting sent off to the bank . in this time my personal credit was hit 11x another day went by i tried to call and got no answer, even texted with no reply. for a whole day. all i wanted to know was what the bank needed. so I'm going to wrap this up. in the end a week later and absolutely nil communication unless i called or texted. for a 30,000 dollar deal . my deal from them was 15,000 cash down, my mercedes and my f250 diesel with both low miles 135,000 on each approx 12,000 in trade ins and i would still owe them 11,000, they didn't want the other truck that was 2 years newer which according to their trade in estimater was an additional 6,000 . they got the truck i was trying to purchase in on trade in according to their estimater for 19,500. but they were charging me 30,000 . but wouldn't take all my trade ins in. i even added my escalade esv in on the deal which i paid 18,500 for just a year ago. they told me it was only worth 7,000 . so the way i look at it is, they ran me around for a week , hit my credit 11x in 4 days hard hits, sold the truck underneath me , got it back and completely showed the worst experience ever. and at the end wanted 12,000 in trade ins ,(but they only wanted to give me 7500)and 15,000 cash and i still owed them 11, 000 this is all before financing. thats 33,000 for a truck that was traded in for 19,500 and the financing was another 7,900 so the deal they gave me was a total of 41,000 for a 19,500 truck . all this was done over me calling them and texting, which for days i never heard anything. thats just the beginning. so its only fair to explain some of this. from my part. i own 3 houses out right, have paid off 4 vehicles all over 10,000 dollars in the last 4 years, lease 40 acres and have a mortgage on a house thats rented. i own 2 construction businesses one for 20 years and one for 3 years. i use my personal credit cards sometimes and last month i used mine to renovate a house in deland. approx 8,500. if i use my personal credit cards i pay them off at the beginning of the month. i have never missed a payment on anything ever. my credit score was low because i used my credit cards, but i told them all this and they can clearly see it on my credit report, well maybe thats why they hit it 11x they couldn't see it. but either way. my point is this, this whole ordeal was through text and internet and some phone calls. that is not a good customer experience at all. not once was i asked to come in and discuss anything. discuss options .maybe one of my businesses could have bought the truck. so many things this dealer did not do by anyone, maybe the finance director should have not cut me off when i tried to explain things. point to all this is, this dealer is all about numbers and not customers, and don't try to explain anything because the only have a certain amount of time for each deal. so if being a number is all your worth then BOZARD FORD is your place. don't know the finance directors name sorry, he never gave me a chance to ask. also the sales manager i didn't get his name either,clearly told me that they do not hold any vehicles for anyone, thats why the truck was sold from underneath me. i should have been asked for a deposit maybe while they were figuring out who's job was what. WORST CUSTOMER EXPERIENCE EVER. and not one person has called, texted, emailed or tried to explain any of this. Was told they were one of the top rate dealers. well thats obvious if you only post positive reviews, tell the truth and that rating won't be so high. More

2017 Superduty purchase The whole staff at Bozard Ford worked hard from start to finish to get me in the exact truck that fit my needs. I looked at trucks for over two weeks The whole staff at Bozard Ford worked hard from start to finish to get me in the exact truck that fit my needs. I looked at trucks for over two weeks and ended up getting the best deal at Bozard. More

Excellent Customer Service at Bozard Ford I went to Bozard Ford yesterday to get an oil change on my Mercury Mariner and left with an Ford Explorer. I met Brent Cofield who was professional, f I went to Bozard Ford yesterday to get an oil change on my Mercury Mariner and left with an Ford Explorer. I met Brent Cofield who was professional, friendly, knowledgeable, and easy to communicate with. He listened to my needs and concerns. Spent time presenting the product and all its features. Certainly did not give me any pressure in buying but I felt comfortable and confident in my decision to purchase. Wyll Dickenson, the financial manager, was helpful in completing the process of purchasing my car. He was very professional, courteous, and understanding of my particular needs. He walked me through all the paperwork and options that were available to me. Everyone I came in contact with at Bozard Ford - Brent, Wyll, Kevin in Service for an oil change, Johnny Mott, Sales Manager, etc were all top notch. I can't say enough about the experience I had at Bozard. I remain a loyal Ford customer and now a loyal Bozard Ford customer. More

Professional & Friendly We are somewhat new to St. Augustine so when it came to buying a new family car we decided to explore our options. Immediately we experienced a differ We are somewhat new to St. Augustine so when it came to buying a new family car we decided to explore our options. Immediately we experienced a difference at Bozard. All the sales guides we worked with were sharp and easy to communicate with. We appreciated the friendliness that was genuinely sincere as opposed to other dealerships we had checked out. At Bozard, they are obviously all a great team and help one another-so refreshing to see a sales team like that. Thanks for a great deal and an easy experience. We will be recommending your business. More

1st class experience This was unlike any car buying experience I've ever had. Luis was very patient and helpful from start to finish. Patrick was very upfront and honest a This was unlike any car buying experience I've ever had. Luis was very patient and helpful from start to finish. Patrick was very upfront and honest about the pricing details. Ryan helped us out with financing and was also very professional. Don't waste your time anywhere else. Well worth the short drive from Jacksonville! More

Lincoln Date Night by Bozard is amazing! We loved Lincoln Date Night by Bozard! We received a WONDERFUL meal at Michael's tasting room & we drove a beautiful MKZ for the night. We loved Lincoln Date Night by Bozard! We received a WONDERFUL meal at Michael's tasting room & we drove a beautiful MKZ for the night. More