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Bozard Ford Lincoln
St. Augustine, FL
9,808 Reviews
Bozard Ford Lincoln has gained national recognition as the recipient of numerous awards. Our dealership is a repeat Triple Crown Award winner! This is Ford Motor Company's most prestigious honor which is awarded to only the top 1% of Ford dealers in the nation. A Triple Crown Award recipient must receive Ford's President's Award, be a Top 100 Volume Dealer, and meet the Partner’s in Quality criteria. We have also been a recipient of DealerRater's Ford and Lincoln Dealer of the Year Award for the entire state of Florida based on customer reviews concerning friendliness, quality of service, and overall customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 9,808 reviews
May 17, 2017
Great Lincoln Date Night! What a great experience!! We dealt with Tanya and Jerilyn and they were both so helpful and accommodating in making our reservation. When we picked up What a great experience!! We dealt with Tanya and Jerilyn and they were both so helpful and accommodating in making our reservation. When we picked up the MKX, Tanya patiently went over it with us so we knew how to work the electronics, adjust the mirrors, etc. We drove to Michael's Tasting Room and parked in our reserved spot (very close to the front door). We were served a wonderful meal with suggested wine pairings. The food at Michael's Tasting Room was outstanding. Our courses were served expertly and after dessert, the server came to the table to shake my husband's hand and to say "thank you for coming". No check, no tip, nothing. We returned the car the next day and they had washed and cleaned our own car! We never felt pressured by either establishment. It's a wonderful program and we will think of Bozard when it's time to trade and will return to Michael's Tasting Room now that we've found it! More
by NoName
Employees Worked With
Tanya Tomanek, Jerilyn Sharp
May 16, 2017
Another reason to love St Augustine Very happy with this transaction. I live in Tallahassee so no where near the vicinity of Bozard Ford. I attempted to shop locally but no one seemed in Very happy with this transaction. I live in Tallahassee so no where near the vicinity of Bozard Ford. I attempted to shop locally but no one seemed interested, I assume it was because getting out of a chair was required. I called Buddy Price in internet sales and he jumped into action. I didn't have to wonder if he was going to call back.. I was after a new 1-ton truck and that's what I got.. I had a budget and we came close enough.. I guess the best part was today 5-15-17 when I had to go to my local Ford dealership for a little warranty issue and the sales guy and sales manager saw my new truck.. Manager actually told the sales guy that they "dropped the ball on that one". Lmao.. Suck it trabeck.. Thanks Bozard. Just another reason to love St Augustine! More
by Daniel Diehl
Employees Worked With
Buddy Price
May 15, 2017
Cowboy and Rick are the Dynamic Duo (but rick is Batman) So, I went to look at a truck without any expectation of making a deal. I wasn't even looking forward to the haggle game, etc. Upon meeting Cowboy, I So, I went to look at a truck without any expectation of making a deal. I wasn't even looking forward to the haggle game, etc. Upon meeting Cowboy, I was relieved to have a sincere fellow to deal with. When a deal was struck, Rick in finance made it all happen. I'm 52 have purchased over 2 dozen cars in my lifetime and have never had such a pleasant purchase experience. Thanks Bozard, You've earned my business and more importantly you have earned my personal recommendation. More
by Michael DeLorenzo
Employees Worked With
Rick Dotson, Andre "Cowboy" Banchi
May 15, 2017
Excellent Customer Service I have purchased several cars through Bozard and recently enjoyed the Bozard Date Night with my husband. Both experiences were great and would recomme I have purchased several cars through Bozard and recently enjoyed the Bozard Date Night with my husband. Both experiences were great and would recommend Bozard to friends and family. More
by putman
Employees Worked With
Jerilyn Sharp, Ryan Davis
May 15, 2017
So disappointed I am completely stunned that I am having to write a negative review of my experience at Bozard Ford, and in particular, the service department. When I I am completely stunned that I am having to write a negative review of my experience at Bozard Ford, and in particular, the service department. When I purchased my vehicle from them in 2014, I gave the dealership a glowing review on Dealer Rater and have not taken my vehicle to get serviced anywhere else. My loyalty has been with Bozard since day 1, and as such, expected more respect than what I received. On April 8th, I brought my Ford Escape in to replace the battery. Nathan Dippy was my service advisor. From the beginning, I was put off by Nathan. He was a little arrogant and somewhat patronizing, but I chalked it up to it being a busy Saturday. He first said the battery change would take about 3 hours, which I was fine with, given it was the weekend. My husband, on the other hand (who was not present), felt it would be less time-consuming and easier if I just took the Escape to AutoZone or O'Reilly Auto Parts. I mentioned this to Nathan, who agreed it would be cheaper, but possibly riskier because the battery wouldn't be a genuine Ford auto part. He also noticed that I had a recall item on the vehicle and said he wanted to get the battery replaced and the recall item addressed on the same visit, to avoid my having to come back a second time (which I would have been fine with). Nathan said he would arrange for a rental car for the weekend and repeatedly made it a point to tell me that Bozard Ford was "eating the cost of the rental for me." Not sure why he kept telling me this, as I expressed my thanks the first time. Bear in mind that I did not ask for a rental car nor did I object to the possibility of bringing my car back for a separate visit to address the recall item. I would have been fine just getting the battery changed that day, but Nathan insisted on taking care of the recall item, as well. I picked up the car on the late afternoon of Monday, April 10th ,after Nathan left a message indicating the car was ready. When I approached his desk, Nathan said he was busy and passed me off to another service advisor, who was very friendly. The total came to $211.88, which included an air filter replacement. When I got home later that evening and looked over the invoice, I noticed that I was charged $144.99 for the battery, but on my Owner's Advantage Ford page, the cost was $99.95. I called Nathan the next day and asked about the price discrepancy. He said he had "no clue" about that promotion. He also said if there was a coupon, I should have given it to him. I reminded him that he sent me to another service advisor when I picked up my car the previous day. I also said that in the past, when a promo has shown up on my Owner Advantage page, I have printed it out and been told that printing it was not necessary as service advisors are aware of ongoing promotions. I explained that being told two different things is a little confusing, and that were this a different of $5-10 dollars, I would not be concerned, but this was about a $35-40 difference. He completely agreed and said, "I'll tell you what: I'll issue a $35.00 credit to your Owner Advantage Service Rewards." I said that was a fair tradeoff and inquired how long the credit would take to appear on my Owner Advantage Account. His response: "About two weeks." I also decided to send him a screen shot of the promotion, as I did not want Nathan to think I was trying to pull a fast one on the service center. On Nathan's business card is his cell number, so I sent the screen shot. When Nathan received the screen shot, he texted me back with, ""Huh. Now I know. Thanks for that. Others will benefit from this." Apparently, "others" does not apply to me. I realize some credits take longer than normal to appear on accounts, so gave it about a month for the credit to appear on my Owner Advantage. On May 10th, I texted Nathan the following: "Nathan, it's Vicki _____. Last month you were my service advisor for a battery replacement. A coupon was not applied to my payment, and you said you would apply a $35.00 credit to my Owner Advantage account. You said it would take about two weeks, and there's no such credit applied to the account. Following up with you about taking care of this ASAP. Thanks for your attention in this matter." I received a notification that Nathan read the text, but he did not respond to it. I figured he was busy. By Friday, May 12th, I still had not heard back from him, so I called the service center (not his cell phone since I could not reach him that way) on Friday afternoon. I was told he was taking a late lunch and to leave a message. In the message, I said to Nathan that I was still waiting to hear back from him and would appreciate a follow-up call about the credit. It is Monday, May 15th, and still no follow-up from Nathan. I am angry, confused, and insulted. Angry and insulted because Nathan has not followed up with me despite multiple attempts to contact him. It is unprofessional and inconsiderate to give a customer the run-around. I am confused because what, exactly, is the problem here? Nathan offered to apply a credit to my Owner Advantage account. I did not ask for that--he extended that offer to me. I would have been happy with Nathan crediting $35.00 back to my credit card, but the Owner Advantage credit offer was initiated by Nathan. Now, Board Ford has disappeared and not delivered on something they promised they would. This is an incredibly dishonest practice, and I am truly shocked that a business as highly regarded as Bozard would pull a stunt like this and completely ignore a customer. And for what? Nathan did not follow through with what he said he would. By the way, I also left a voicemail with the service manager, Greg, and of course, I haven't heard back from him, either. My next step will likely be the Better Business Bureau. I'm sad that I have to write such a scathing review, but this situation was handled terribly by Nathan Dippy, and he has not been held accountable. As a repeat customer, I deserved better. More
by JacChris
Employees Worked With
Nathan Dippy
May 13, 2017
An Experience To Remember To be totally honest here, this whole "Date Night" really seemed too good to be true. But, I am here to say that it was everything that was promised To be totally honest here, this whole "Date Night" really seemed too good to be true. But, I am here to say that it was everything that was promised and even much more. The vehicle was a dream and the dinning was both exquisite, top shelf presentation and very, very scrumptious. We thank you for a very great adventure and praise your honesty in advertising. More
by George Eckenrode
Employees Worked With
Tanya Tomanek
May 12, 2017
Rick Garcia and Cowboy Banchi made my experience of buying a used truck like I was buying a new. The two of them went above and beyond to make sure I got the best bang for my buck! made my experience of buying a used truck like I was buying a new. The two of them went above and beyond to make sure I got the best bang for my buck! More
by Johnny
Employees Worked With
Rick Dotson, Andre "Cowboy" Banchi
May 12, 2017
Best truck buying experience My husband and brother both purchased trucks Sunday and it was our best car dealership experience yet. Since we would be traveling a good distance My husband and brother both purchased trucks Sunday and it was our best car dealership experience yet. Since we would be traveling a good distance to the dealership I was able with the help of Buddy and Carlos to basically have everything ready to go other than signing paperwork by the time we got there. Once we got there we were greeted with a friendly smile's, taken to look at the trucks we had chosen and taken right in to sit with Rick Who walked a step-by-step through the purchasing process explaining everything as he went. We would highly recommend Bozard Ford!! More
by Erica
Employees Worked With
Buddy Price, Carlos Gibbs, Rick Dotson
May 11, 2017
Breath Taking Was far more than what I expected. Courteous and professional Tanya Tomanek made this experience unforgettable. The car was like driving in a dream. Was far more than what I expected. Courteous and professional Tanya Tomanek made this experience unforgettable. The car was like driving in a dream. Thank you. More
by Kee75
Employees Worked With
Tanya Tomanek
May 11, 2017
Extremely grateful My Wife Jean and I would like to thank, Colby Clarke, Andie Reed, Don Gress and all the other fantastic employees at Bozard Ford, who helped us during My Wife Jean and I would like to thank, Colby Clarke, Andie Reed, Don Gress and all the other fantastic employees at Bozard Ford, who helped us during our unpleasant experience with another mechanic, which lead us to Bozard Ford. Everyone with whom we came in contact, was pleasant, courteous, sympathetic to our issues, and went above and beyond to get us on the road in our 2000 Bounder, with a Ford Chassis. Jean and I are eternally grateful for their help & kindness. Everyone who helped us is a credit to the Bozard Ford team. Please thank everyone again. Bryan & Jean French More
by Jakeafd
