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Bozard Ford Lincoln

St. Augustine, FL

5.0
9,875 Reviews
Bozard Ford Lincoln has gained national recognition as the recipient of numerous awards. Our dealership is a repeat Triple Crown Award winner! This is Ford Motor Company's most prestigious honor which is awarded to only the top 1% of Ford dealers in the nation. A Triple Crown Award recipient must receive Ford's President's Award, be a Top 100 Volume Dealer, and meet the Partner’s in Quality criteria. We have also been a recipient of DealerRater's Ford and Lincoln Dealer of the Year Award for the entire state of Florida based on customer reviews concerning friendliness, quality of service, and overall customer satisfaction.
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540 Outlet Mall Blvd

St. Augustine, FL

32084

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Showing 9,875 reviews

August 08, 2016

Oil change It took 1 hour and 45 minutes for an oil change at a place with the name FAST LANE... After I was notified that the service was complete it was anothe More

by Smelt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bo Bozard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2016 -

Bozard Ford Lincoln responded

I would like to start by taking the time to thank you for making us aware of your recent experience. We value and appreciate your feedback as that is the only way we know which areas need the improvement. I would also like to apologize for your wait, we are continuously working to improve the wait time in our Quick Lane. We hope that we can earn the opportunity to make it up to you in the future! I had left my contact information on your voice mail but would like to add it here as well. Please do not hesitate to contact me anytime! Thank you! Kristina Fenech Customer Relations Specialist (904)436-6304

August 08, 2016

Quick Lane Service I have a excellent experience every time, when Kevin has my auto serviced for me. The quality of the work done is excellent and trouble free. Autos ar More

by jcononie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bressler
Aug 08, 2016 -

Bozard Ford Lincoln responded

Kevin is great! He is always sure that our customers get nothing but the best! Thank you for taking the time to share your experience with us and we look forward to the opportunity to serve you again in the future!

August 08, 2016

It's a small world after all. The most pleasant car sales experience I've had to date. Everyone was very professional and knowledgeable, and personable as well. We were very please More

by Jeffro22
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Scheff, Kevin Noble, Ryan Shapiro
Aug 08, 2016 -

Bozard Ford Lincoln responded

Kevin, Ryan and Jesse are awesome! They are always sure our customers are well taken care of and happy! Thank you for taking the time to share your experience with us and we hope you are loving your new vehicle!

August 08, 2016

Service Jeff Sparks makes this the best service department that I have ever used. he takes the time to listen and resolves the things that need to be fixed . More

by gpascucci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Sparks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2016 -

Bozard Ford Lincoln responded

Thank you for taking the time to share your review with us! We are glad to hear you had a good experience with us and were well taken care of! We always want to be sure that our customers get nothing but the best! We look forward to the opportunity to serve you again in the future!

August 08, 2016

Ripped Off I paid 34k for a 20k vehicle. Had a lot going on at the time so I didn't think it through but now I'm stuck with a crazy payment unless I default. More

by mattpiner7
Recommend Dealer
No
Employees Worked With
Bryan Wilson
Aug 21, 2016 -

Bozard Ford Lincoln responded

Sir, We apologize that you are finding yourself in a difficult position. You purchased your vehicle through the X plan program which is actually fixed pricing from Ford and only $175 over invoice. At the same time, there might be something we could do to try to help you. When I reached out to you by phone it wasn't a good time for you so please don't hesitate to give me a call when you have the time. We believe in service after the sale and will do everything in our power to help! Thank you so much! Jesse Scheff General Sales Manager (904)434-1195

August 08, 2016

Quick and friendly Lee was a great salesman very friendly. Rick made the financing process quick and he was very knowledgable with all of my questions. The overall exper More

by SUMMERRAWSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Brewer, Rick Dotson
Aug 08, 2016 -

Bozard Ford Lincoln responded

Lee and Rick are great! So glad they made sure you were well taken care of and had a great visit with us. Thank you for taking the time to share your review with us and we hope you are loving your new vehicle!

August 08, 2016

Easy and fast Took a total of one hour to buy 2 tires put on and gone just how I like it thanks for the easy transaction will see u again More

by MOTOGUY699
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Fletcher
Aug 08, 2016 -

Bozard Ford Lincoln responded

Glad to hear that you had a good visit with us! Thank you for taking the time to share your experience with us and we look forward to the opportunity to serve you again in the future!

August 08, 2016

Second great experience Just got my second ford from Bozard. Frank Severius handled both deals and did a great job. The entire staff that I felt with was focused on getting More

by bvale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Serverius, George Clark, Ryan Shapiro
Aug 08, 2016 -

Bozard Ford Lincoln responded

Frank, George and Ryan are great! We are happy to hear that you had a great experience with us. We always are sure our customers get nothing but the best! Thank you for taking the time to share your review with us and we look forward to being able to serve you again in the future!

August 08, 2016

wrong diagnoses in which cost me over $1800.00 in repairs A/C unit was blowing through defrost vents. took it to Bozard, first they thought it was the control head and it was not. then they said it was the ev More

by OCU1
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marcia Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2016 -

Bozard Ford Lincoln responded

I would like to start by sending our sincere apologizes for your disappointment. We always want to provide our customers with the best quality service. Prices can vary from place to place depending on type of parts used to perform service as well as the type of training the technicians have received. We also warranty our parts for two years regardless of mileage. In the event something isn't right, we stand behind our work. We hope to earn the opportunity to make this up to you in the future. If there is anything we can do for you please do not hesitate to contact me directly. Kristina Fenech Customer Relations Specialist (904)436-6304

August 08, 2016

Kevin in Quick Lane is fantastic! Thank you to Kevin for always making me feel like my car is safe and sound to drive. If he recommends a repair I know I need to get it done in the tim More

by LISAOMARAWEST
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Bressler
Aug 08, 2016 -

Bozard Ford Lincoln responded

We are so happy to hear that you had a good experience while here with us! Kevin is great and always wants to be sure that our customers are well taken care of. Thank you for sharing your review with us and we look forward to being able to serve you again in the future!

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