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Bozard Ford Lincoln
St. Augustine, FL
9,783 Reviews
Bozard Ford Lincoln has gained national recognition as the recipient of numerous awards. Our dealership is a repeat Triple Crown Award winner! This is Ford Motor Company's most prestigious honor which is awarded to only the top 1% of Ford dealers in the nation. A Triple Crown Award recipient must receive Ford's President's Award, be a Top 100 Volume Dealer, and meet the Partner’s in Quality criteria. We have also been a recipient of DealerRater's Ford and Lincoln Dealer of the Year Award for the entire state of Florida based on customer reviews concerning friendliness, quality of service, and overall customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 9,783 reviews
September 26, 2015
Great service My truck had an intermittent hesitation when the engine was cold. I called and scheduled an appointment to drop it off at night so it could be looked My truck had an intermittent hesitation when the engine was cold. I called and scheduled an appointment to drop it off at night so it could be looked at the next day. I was treated very nice during my drop off and was told they would find the problem. The next day the service adviser called and said it was fixed and it was computer issue. Since I couldn't get there before the service department closed my advisor said she would leave the key up front so I could get it when it's convenient for me. More
by Camjon
Employees Worked With
September 25, 2015
Nice Experience I met the best sales person at Bozard Ford. Jena was very nice and knew exactly what to show us. We will be purchasing all of our vehicles from Jena. I met the best sales person at Bozard Ford. Jena was very nice and knew exactly what to show us. We will be purchasing all of our vehicles from Jena. I will also send me friends and family to see Jena. More
by Bama pride
Employees Worked With
Jena Thomas
September 25, 2015
Service Work not diagnosed properly Not enough room to relate my experience. The service department did not work on my truck when they said they would........they diagnosed the repairs Not enough room to relate my experience. The service department did not work on my truck when they said they would........they diagnosed the repairs improperly......caused the extended warranty to deny the repairs.......they installed parts that were not needed.....the whole problem was related to a TSB......they performed the TSB.....I got back on the road after 6 hours.......my truck broke down withing 75 miles of the dealership! .............I paid $485.00 for parts that were not needed on a truck with 25K mi on it and was told if I left without fixing it I would void my drive train warranty..............I limped back to Lakeland Florida and took my truck to the dealer I purchased it from.........I just got it back out of the shop after three days.........The service manager at Lakeland and two technicians looked at the parts that Bozard put on my truck and said nothing was wrong with any of them...... I was out of town and I really believe I was intentionally ripped off. I have received a call from your quality representative.....she apologized as well as the service manage, but Bozard still has $485.00 of my money.........so, do I feel good? no, refund the money you charged me for repairs I didn't need and because you service department reported it wrong to my extended warranty company, they also denied any reimbursement. I have the parts that were taken off......I do intend to send them to Ford with a letter that relates this experience in detail.........I own this 2012 F150 and a 2016 Ford Explorer, and I have owned three other new Ford vehicles. If I ever get a hint of my dealer cheating me or anyone else like this you can bet they will lose my business in a drop of hat. Your apologies have been heard....I'll accept you apology when I know you are sincere by refunding my money. More
by RONJONES232
Verified CustomerSeptember 25, 2015
Provide complete estimate/complete accordingly Please provide a complete estimate to the customer of the work to be performed on vehicles prior to work order completion. I came in for a wheel align Please provide a complete estimate to the customer of the work to be performed on vehicles prior to work order completion. I came in for a wheel alignment and when I described the problem with the car, a slight wobbling of the tires I was told the car may only need tires and balance. The Ford associate stated the alignment only needs to be done when the car pulls to one side of the road which my car was not. I was provided two estimates for tires only which caused me to believe the alignment was not necessary. When the car was finished, I not only had a bill that was $100.00 more than the original estimate, the car was now pulling to one side where it was not before. I was required to make time for a second trip to the Bozard service center to have the problem "corrected". My car is still pulling/drifting to one side after the second visit which it was not doing before. More
by ANGELACROOMS
Employees Worked With
Ashleigh Savitch
September 24, 2015
The experience I had at Bozard Ford Lincoln was amazing . The overall experience was amazing with the Bozard staff. The salesman was very helpful with getting me in the car I wanted at the price I could affor The overall experience was amazing with the Bozard staff. The salesman was very helpful with getting me in the car I wanted at the price I could afford . Everyone was quick to help with any questions they I needed answered and was very friendly . Finance manager got me in and out with no hassle at all . I will continue to purchase and service my cars with Bozard Ford Lincoln . More
by Ruger0131
Employees Worked With
Buddy Price, Rick Dotson
September 24, 2015
Excellent We were from the Orlando market and they were very cooperative, responsive and competitive so we made the drive for an awesome experience, not to ment We were from the Orlando market and they were very cooperative, responsive and competitive so we made the drive for an awesome experience, not to mention they did exactly as we agreed. Thank you Buddy More
by Just Another Customer
Employees Worked With
A J Miller, Buddy Price
September 24, 2015
New f150 The sales team worked to get me the truck I wanted, the price I wanted, the highest trade in allowance, and the aftermarket accesories I needed in a f The sales team worked to get me the truck I wanted, the price I wanted, the highest trade in allowance, and the aftermarket accesories I needed in a friendly and courteous manner.. I recommended my salesperson and sales manager to several friends who are currently shopping for trucks. One if them bought from Bozard the next day. It is rare that I recommend a business but Bozard has the best selection and service in Northeast Fl More
by Kjking
Employees Worked With
Luis Crespo, George Clark
September 24, 2015
Excellent service I will definitely be back to this dealership, Marcia over at service was amazingly helpful and great to work with. Marcia went above and beyond to mak I will definitely be back to this dealership, Marcia over at service was amazingly helpful and great to work with. Marcia went above and beyond to make sure I was taken care off. More
by Jlrods1
Employees Worked With
September 22, 2015
No high pressure...Actually want to make you happy Was a pleasure working with Chase. Very knowledgeable, great personality and did exactly what he said he would do. Best car buying experience I have Was a pleasure working with Chase. Very knowledgeable, great personality and did exactly what he said he would do. Best car buying experience I have encountered in many years. Would absolutely do business with Bozard Ford in the future. Will definitely recommend them to my friends. More
by dj
Employees Worked With
Chase Burnett
September 22, 2015
Worst Experience Ever.. All I dealt with was a liar Sharyl was the internet mgr I was dealing with. I was told my vehicle would be held until a specific day. She lied and my vehicle had been sold the ve Sharyl was the internet mgr I was dealing with. I was told my vehicle would be held until a specific day. She lied and my vehicle had been sold the very next morning! Sharyl pretended to give me bogus monthly payments so that I wouldn't be interested. She kept me going back and forth for a whole day, meanwhile the vehicle was sold that very morning. Every time I spoke to her she was trying to talk me out of buying the vehicle (WHO DOES THAT?!) I got a weird vibe about it so I called her boss. When I spoke with her boss, all he could say was he was sorry. And that he didn't know where she got those numbers from! Her boss, John Moon, was the one that told me the vehicle had already been sold and that she had been stringing me along all day for a vehicle that was no longer there! I highly recommend not to do business with this dealership! They lack a serious amount of professionalism! More
by Keri03
Employees Worked With
