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Bozard Ford Lincoln
St. Augustine, FL
9,876 Reviews
Bozard Ford Lincoln has gained national recognition as the recipient of numerous awards. Our dealership is a repeat Triple Crown Award winner! This is Ford Motor Company's most prestigious honor which is awarded to only the top 1% of Ford dealers in the nation. A Triple Crown Award recipient must receive Ford's President's Award, be a Top 100 Volume Dealer, and meet the Partner’s in Quality criteria. We have also been a recipient of DealerRater's Ford and Lincoln Dealer of the Year Award for the entire state of Florida based on customer reviews concerning friendliness, quality of service, and overall customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 9,876 reviews
August 17, 2015
provides the most down home professional customer service Marcia always goes above and beyond to make each customer feel right at home... her special touches make Bozard my FORD dealer...thanks Bozard for ret Marcia always goes above and beyond to make each customer feel right at home... her special touches make Bozard my FORD dealer...thanks Bozard for retaining amazing employees More
by mlands
Employees Worked With
August 16, 2015
Leak trouble I'm a long time customer at Bozard. I'm from (born here) St. Augustine and so far have purchased (6) six vehicles from the folks at Bozard over the ye I'm a long time customer at Bozard. I'm from (born here) St. Augustine and so far have purchased (6) six vehicles from the folks at Bozard over the years. My 2013 F150 developed a leak in the third brake light and Bozard hired an outside "leak specialist" to do the work. To say the least, this "leak specialist" was horrible! I came close to losing my mind over it. There were several attempts to fix the issue. After a heart felt discussion with Jeff and Russel they decided to fix the issue in House. Bozard went out of their way to correct the issue and make sure it was exactly how it was when I purchased the truck. I'll continue to do business here and urge anyone I can to do the same! More
by 10-98 leak
August 16, 2015
Ended with a wonderful new Expedition The experience was fine considering we were buying a new expedition. Both Chase and Jeff listened to what we wanted and did their best to find it ev The experience was fine considering we were buying a new expedition. Both Chase and Jeff listened to what we wanted and did their best to find it even from another dealership. Unfortunately Chase had to be out of town at a wedding when we purchased the expedition but Jeff stepped in and did a wonderful job. The only downside to the entire buying process was the finance man Rick. Where Chase and Jeff listened to us Rick did not listen! We had no problem with the credit part (interesting during this part with personal financial information being discussed Rick had the door open), however, when Rick got to the extra warranties (he shut the door). He gave his speech and we said "no" we didn't want the extended warranties, service, auto butler, etc. he wouldn't take no for an answer! To say the least my husband was ready to walk out and forget about buying the expedition. That was not a pleasant experience and my husband still is furious about it. When we said "no, not interested" he would lower the price for the plans, which upset my husband even more because then he felt like Bozard was trying to cheat us by making us pay more if we had said yes at the beginning. Not a good experience!!! Someone needs to make sure that Rick understands what the word "no" means. Our daughter this past week just bought a used car from Bozard and we made sure to be with her during the process because we didn't want her to have the pressure from a pushy finance man. She came pre-approved and her finance man AJ made his pitch but listened to her when she said "no" - AJ understands the meaning of the word and respected her and her decision, unlike Rick who tried the hard sell which was the wrong approach!,, For dealing with him we should have been given the auto butler for free! More
by LAH
Employees Worked With
Other Employees :
Chase Burnett - internet sales - first one to contact me. , Rick Dotson
August 16, 2015
patient, no pressured sales and listened to my needs Had an amazing experience. I had an even better experience with the finance n sales manager. Thank-you can't express it enough. It was a great experie Had an amazing experience. I had an even better experience with the finance n sales manager. Thank-you can't express it enough. It was a great experience. More
by sophie
Employees Worked With
Bob Hewitt Sales Manager , Bob Hewit, Rick Dotson
August 16, 2015
nothing but outstanding from start to finish The only reason I keep buying from Bozard ford is the great attention and service I get from dealing with Luis Crespo, I call him a day ahead of time The only reason I keep buying from Bozard ford is the great attention and service I get from dealing with Luis Crespo, I call him a day ahead of time and he has the vehicles I am interested in to test drive. I just bought my 5th vehicle from his this past week. No BS the man says what he means and does his very best to make things happen. If he ever leaves this dealership I will probably follow him. Keep up the great work Luis, "your the best Bozard has" . More
by condorjojo
Employees Worked With
Bob Hewit, Luis Crespo
August 16, 2015
Bozard was a good fit for us. After looking for vehicles for a couple of weeks we went to Bozard. No haggle, no pushy up sailing. Freddie Brown the salesperson listened to our cri After looking for vehicles for a couple of weeks we went to Bozard. No haggle, no pushy up sailing. Freddie Brown the salesperson listened to our criteria. Found exactly what we were looking for & the $$ we were comfortable with. Rick Garcia was very knowledgeable with the financing. Thanks to the manager Tom for checking on our experience. Very pleased with our choice of vehicle & where we purchased it from. We will return & have already recommended to others. More
by Kim
Employees Worked With
Rick Dotson
August 16, 2015
Untimely car problem. Our 2014 Escape developed problems on I-95 about 2 hours into a 24 hour journey to upstate NY. My dealership in Palm Bay referred me to Bozard Ford, Our 2014 Escape developed problems on I-95 about 2 hours into a 24 hour journey to upstate NY. My dealership in Palm Bay referred me to Bozard Ford, I called and spoke to Piper and was told to come right on in. Everyone was so incredibly nice and allayed our anxiety with this unexpected trip interruption. Piper had us in and out in 5 hours. In the meantime they drove us to Cracker Barrel where we had breakfast and picked us up. The lounge at Bozard and the level of expertise the employees showed us made our experience as pleasurable as could be. I wish I lived closer to Bozard because they would be my dealership of choice for service! More
by pyatt
Employees Worked With
August 15, 2015
excellant As always a great experience, that is why we keep coming back, filling out this form is really annoying though. otherwise all the people at the dea As always a great experience, that is why we keep coming back, filling out this form is really annoying though. otherwise all the people at the dealership do an excellent job. More
by kk
Employees Worked With
August 14, 2015
Overall a great experience Test drove two different F-150's, and looked at four different ones. Staff was very accommodating and I got a very fair deal in the end. Overall a gre Test drove two different F-150's, and looked at four different ones. Staff was very accommodating and I got a very fair deal in the end. Overall a great experience would deffinitely recommend. More
by BillyBob
Employees Worked With
A J Miller, Jesse Scheff
August 14, 2015
Great Buying Experience! We are from Orlando and tried to work with two Ford dealers in town. One of which we have bought our last 4 Fords from. Well the vehicle we wanted w We are from Orlando and tried to work with two Ford dealers in town. One of which we have bought our last 4 Fords from. Well the vehicle we wanted was at Bozard and both Orlando dealers said they could get it for us. After going round and round with them on pricing we decided to call Bozard's Internet Sales directly and see what they could do for us. I contacted Patrick Robertson on Thursday evening and told him I had a lease to turn in and wanted to lease an Edge. In less than 10 minutes, he called back and gave me the numbers on the deal. It was better than the deals offered us in Orlando. So, it was time for a road trip to St. Augustine! Drove up on Saturday, met with Patrick and he insisted we test the vehicle first even though a deal had been struck. We did and loved it. Patrick was great! It was then off to sign the papers with A. J. Miller. He was great to deal with a great sense of humor. We encountered one little hiccup in the deal because of a mistake by being quoting numbers that would have changed the price. George Clark stepped in and said we had an agreed upon price and the dealership would honor it...problem averted! Overall, it was a great experience and definitely worth the 2 hour drive from Orlando! We highly recommend Bozard to anyone considering a vehicle and will return ourselves. Thanks to all at Bozard. More
by 9mmbullitt
