Bozard Ford Lincoln

Stearing Issue I bought a 2014 Chevy Silverado in January of 2015 from Bozard Ford. They were great at the sale, Mr. Ricky Goodwin from start to finish. I drove it f I bought a 2014 Chevy Silverado in January of 2015 from Bozard Ford. They were great at the sale, Mr. Ricky Goodwin from start to finish. I drove it for about a month and was having trouble steering every once in a while. I took it to the Main service center and the asked me to take it to the quick lane service center by enterprise. They told me the ball joints were bad and replaced them upper and lower . After about a day driving it, it tightened up again, they told me it was normal to keep driving as is. Another 2 two weeks went by and it was still having trouble steering . I called again and they said it has to do with the lift on the truck and asked me where I got it... I told them I bought it like that from you guys. I asked my mechanic that works on my business trucks and he said that that was not right. After about a month of driving around like this it finally tightened up where I could not steer at all.I called up to the main service department and ASKED FOR THE MANAGER. I cannot remember his name but he said bring it in( very polite and nice guy)maybe Jeremy) and we will take care of you. I got there and they had Marcia on my issue who provided me with a rental car and one of the best customer service experiences I have ever had with anyone regarding any business. She is absolutely Great and someone who makes Bozard #1. She was always informing me of what was going on and fought to make sure everything was taken care of like it should be. They finally replaced the steering shaft and steering rack which was over a 3k job and I paid a $100 deductible. I do believe I should have never been sent to the Quick lane service center with a 3 month old purchase and someone over there should have not let it go on like they did but I am very happy the main service center took care of me and did an outstanding job as to figuring out the issue, keeping me informed, fixing the issue and getting me back in my truck. Thank you for your service and Marcia was amazing give her a raise because she is the reason people like me will come back to Bozard! All in all I am pleased with the service . Thanks Luke Taylor More

New SuperDuty Truck My experience at Bozard Ford was great. The sales staff were there to answer any questions I had. After the sale they have been great to offer addit My experience at Bozard Ford was great. The sales staff were there to answer any questions I had. After the sale they have been great to offer additional information. The Tech class was very informative in the operation of the touch screen system. More

Another great buying experience This is our 2nd car we have bought from Bozard. Everyone we talked to was so nice especially our salesman James Peters. It was one of the easiest and This is our 2nd car we have bought from Bozard. Everyone we talked to was so nice especially our salesman James Peters. It was one of the easiest and enjoyable buying experiences we've ever had. If your looking for a salesman who treat you right go see James and if you want a great deal go to Bozard. More

Sticking with Bozard This is the third vehicle the family has purchased in the last three years. Each time We have worked with Frank Serverius and A. J. Miller. Just can't This is the third vehicle the family has purchased in the last three years. Each time We have worked with Frank Serverius and A. J. Miller. Just can't say enough good things about Frank, A. J. and the entire Bozard compliment. Now I know why my Dad bought three vehicles from Bozard. They won't let you leave unhappy. More

Our sons first vehicle - brought in for inspection Scheduled an appointment to have my sons 2000 Ford Ranger inspected for any issues. The staff was very courteous and I enjoyed the free hug card from Scheduled an appointment to have my sons 2000 Ford Ranger inspected for any issues. The staff was very courteous and I enjoyed the free hug card from Marcia. Our service technician Billy spoke with me on the phone in detail about some things he found. I would recommend this dealer to service your vehicle. They came across as trustworthy, and only charged me an hour labor when they had the vehicle longer to do a thorough inspection. More

Wonderful Dawn I had service at the quick lane. My consultant was Dawn . I can't express how wonderful she is,. She kept me informed the whole time calling me each t I had service at the quick lane. My consultant was Dawn . I can't express how wonderful she is,. She kept me informed the whole time calling me each time there was any type of set back. Always pleasant and understanding. Easy to talk too. Very knowledgeable and explains everything in detail that a woman can understand. Thank you Thank you Dawn Diana Simmons More

Outstanding service Mike murdock, chase, and AJ were extremely helpful in our recent purchase of a ford fusion. I Highly recommend this group of individuals if you are lo Mike murdock, chase, and AJ were extremely helpful in our recent purchase of a ford fusion. I Highly recommend this group of individuals if you are looking a pleasant purchasing experiense. They went above and beyond their duties and provided us with outstanding customer service. They made the headache of buying a car personal and fun! They also got us a much better deal than toyota down the road could get us. More

They are the best! I purchased a 2015 Fusion and the process was so easy. Wyll, our salesman, was knowledgeable about the vehicle and able to point out all of the new f I purchased a 2015 Fusion and the process was so easy. Wyll, our salesman, was knowledgeable about the vehicle and able to point out all of the new features which we were unaware of. All of Bozard's personnel are top notch! This is the 4th vehicle we have purchased from them and we will continue to do business with them as well as referring buyers to Bozard. More

Quick Lane service in less than one hour Called Bozard at 2:55 and asked if they could work me in for an oil change and tire rotation. How about 3:30 was the reply? Got there at 3:40 with tra Called Bozard at 2:55 and asked if they could work me in for an oil change and tire rotation. How about 3:30 was the reply? Got there at 3:40 with traffic. Was done at 4:25 and home at 4:55. Terrific service and a car wash besides! More

incredible experience! I walked in to look at a new F150, I had been shopping all over the area for the perfect truck, Bozard had by far the best selection and best price. M I walked in to look at a new F150, I had been shopping all over the area for the perfect truck, Bozard had by far the best selection and best price. My intention was to really look around and come back the following weekend but my salesman, Stephen Gladden did such an exceptional job explaining the trucks to me and the differences between each model that I knew that there wasn't anymore reason to keep "shopping" for the right truck. Smooth sailing all the way, very, very pleased with my purchasing decision. Thank you Stephen for the best experience I've ever had, when my wife needs another vehicle we ate coming to you. More