Bozard Ford Lincoln

Customer Service woman was very helpful The woman who helped me at the serviced center was extremely helpful and kept me up to date during the entire process. She went out of her way to be v The woman who helped me at the serviced center was extremely helpful and kept me up to date during the entire process. She went out of her way to be very nice to me, which these days is hard to find. More

Upscale Professionalism I found the service up to the standards I hold for myself when dealing with my clients. Four things are paramount. Number one, honesty, two knowledgea I found the service up to the standards I hold for myself when dealing with my clients. Four things are paramount. Number one, honesty, two knowledgeable advise, three service and fourth wrapping it all in a cost effective package. More

Greg McDonald We bought our most recent Ford F150 from Greg in 2012. He made our buying experience very pleasant. Thank you Greg. We will buy our next vehicle fro We bought our most recent Ford F150 from Greg in 2012. He made our buying experience very pleasant. Thank you Greg. We will buy our next vehicle from Bozard and Greg McDonald! More

Tom R, Bob R and Ovidio the best!!!! They are super friendly and helpful! The price I received was amazing, but of course the way I was treated sealed the deal. Thanks a lot ;-) They are super friendly and helpful! The price I received was amazing, but of course the way I was treated sealed the deal. Thanks a lot ;-) More

mkz lease Surprisingly affordable luxury vehicle. Sales people were warm, knowledgeable, and friendly, not pushy. We appreciated the time they spent finding t Surprisingly affordable luxury vehicle. Sales people were warm, knowledgeable, and friendly, not pushy. We appreciated the time they spent finding the right vehicle at the right price. Thanks, Lee More

New Fusion I initially emailed the dealer about a new Fusion thinking I would not be able to trade in a car that we owed too much money on and was too small for I initially emailed the dealer about a new Fusion thinking I would not be able to trade in a car that we owed too much money on and was too small for our family. David Arnold immediately emailed me back. I gave him as much information as possible and told him I didn't want to waste his time or mine. There was no haggling necessary. Together with John Moon and A J Miller, they came up with a deal we could not pass up. Got a great interest rate and the best possible deal we could have gotten under the circumstances. Thanks for all of your help and I am sure we will enjoy our new Fusion!! More

Air conditioner repair I brought my car into Bozard because the a/c had not been working properly for some time. Marcia was very helpful in getting the repairs sheduled and I brought my car into Bozard because the a/c had not been working properly for some time. Marcia was very helpful in getting the repairs sheduled and completed in good fashion. My compliments to her and to the technician who did the job. I am completely satisfied. Jack Sawinski More

10 bucks please, a day at Bozard 1st, right out of the box, Bozard's mechanic DID identify my vehicle's problem correctly and offered the proper solution...now for the rest of the sto 1st, right out of the box, Bozard's mechanic DID identify my vehicle's problem correctly and offered the proper solution...now for the rest of the story <<>> Scheduled a service appointment at 8a. My vehicle was pulling to the left and entire vehicle would vibrate. Delivered my vehicle to Bozard at about 730a. Spoke with the Service Advisor, Crystal, who I had spoken to the previous day when I had scheduled the appt. A very friendly and personable young lady. I told her it might be the tires because they were old and dry rotted. I asked at about what time would they get the vehicle in to look at it. SA said " sometime this morning " and I said... well, I would hope so, my appointment is at 8a. Thinking, huHm, not sure about appointments anymore, do they really mean anything? Anyway, walked over to Enterprise Car Rental now located in the new Bozard Quick Lane building. I have rented from them before when I had to leave my vehicle with Bozard. Enterprise was just opening and I told the clerk there I needed to rent a car. A very personable young man... He said are you at Bozard? I said yes. He said, oh sorry, we don't have any cars to rent. U don't have any cars to rent? No Sir, sorry. We just don't have any cars now but I can rent U a F150 4 wheel drive truck for 45 bucks. That's the ONLY vehicle we have. JEeez buddy, I'm thinking, WHY are U even bothering to open then, I mean, like, what's the point? (Seinfeldsque) And besides, I looked on your web site last nite and U had an economy for 31 bucks. Well Sir, sorry we just don't have any cars to rent AT ALL just the one pickup truck. I said no thanks. I really was not planning on going 4 wheelin' at the beach. Just tryin' to get home, man. So, copped a ride with the Bozard Shuttle. Thank-you Bozard, I do appreciate it. SA called me at home at 1040a and said my vehicle problem was the tires and they had 4 in stock ready to rock and for about $950.00. I said great, do it, call me when U are done. Called Bozard at about 2p, having not heard from them, and said WaZzz up? Oh, they said, we only have 3 tires not 4. I said really, check my vehicle, I think it has to have 4 tires don't believe it will run on 3. Oh yes Sir, we sent out for that 4th tire. You sent out for it? Like pizza or what? U told me U had 4 tires ready to rock this morning. Oh yes Sir, sorry, inventory error. Right. ANYWAY, finally got my vehicle back at about 4p...greasey fingerprints all over my tire rims. U see, I told the SA, when U spend almost ONE THOUSAND dollars and 8 hours waiting for tires...U just don't want to see grease monkey prints all over your tire rims, it jist don't look right, git my drift, Swift? The SA was very apologetic and volunteered to clean the rims herself. I said no, it ain't your fault, besides, U got other things to do. Get me some cleaner and I will do it myself. She did and I did it. Am I not just the greatest feller in the world? Moral of the story: a troubling trend i.e. why do some of the biggest businesses TOOT their horn like a runaway freight train only to deliver rather unremarkable services or products all the while teaching their employees to apologize repeatedly to the customer? Maybe to improve services, products etc., Bozard and Enterprise, among others, should DONATE 10 BUCKS to the customer's favorite charity each time their employee has to apologize for a lack of service or product? TEN BUCKS PLEASE...thank-you very much. TEN BUCKS PLEASE...thank-you very much...TEN... More

Honest and Transparent If you dread the thought of going to a car dealer to look for a new car, Bozard Ford Lincoln is the Place to go. This was the first time that I have v If you dread the thought of going to a car dealer to look for a new car, Bozard Ford Lincoln is the Place to go. This was the first time that I have visited Bozard Ford. I am happy that I decided to stop by there, while looking for a new SUV. John put absolutely no pressure on us, while he took us around the dealership, to show us what they had on the lot. He gave us straight information and didn't hide anything. When we found the Escape we wanted we put some incredible demands on them that most dealers would have just laughed at. I am not kidding. We really did make it difficult for them to get us the deal that we wanted. But they worked through it, and gave us exactly what we were looking for, and bent over backwards to do it. Ovidio worked very hard finding us the financing that would make this work, on a holiday weekend. Everyone that we worked with had a great attitude, and genuinely worked hard for our best interest. I will be back there the next time I purchase another car. Thanks More

Outstanding customer service and sales experience Luis crespo made this happen and got us out of lease and into the car we wanted. He made the whole process seamless and worked very hard to meet our b Luis crespo made this happen and got us out of lease and into the car we wanted. He made the whole process seamless and worked very hard to meet our budget...all on Mother's Day. Entire staff was great and made this excellent sales experience. Not hard to see why this dealership is rated so highly More