Bozard Ford Lincoln

10 bucks please, a day at Bozard 1st, right out of the box, Bozard's mechanic DID identify my vehicle's problem correctly and offered the proper solution...now for the rest of the sto 1st, right out of the box, Bozard's mechanic DID identify my vehicle's problem correctly and offered the proper solution...now for the rest of the story <<>> Scheduled a service appointment at 8a. My vehicle was pulling to the left and entire vehicle would vibrate. Delivered my vehicle to Bozard at about 730a. Spoke with the Service Advisor, Crystal, who I had spoken to the previous day when I had scheduled the appt. A very friendly and personable young lady. I told her it might be the tires because they were old and dry rotted. I asked at about what time would they get the vehicle in to look at it. SA said " sometime this morning " and I said... well, I would hope so, my appointment is at 8a. Thinking, huHm, not sure about appointments anymore, do they really mean anything? Anyway, walked over to Enterprise Car Rental now located in the new Bozard Quick Lane building. I have rented from them before when I had to leave my vehicle with Bozard. Enterprise was just opening and I told the clerk there I needed to rent a car. A very personable young man... He said are you at Bozard? I said yes. He said, oh sorry, we don't have any cars to rent. U don't have any cars to rent? No Sir, sorry. We just don't have any cars now but I can rent U a F150 4 wheel drive truck for 45 bucks. That's the ONLY vehicle we have. JEeez buddy, I'm thinking, WHY are U even bothering to open then, I mean, like, what's the point? (Seinfeldsque) And besides, I looked on your web site last nite and U had an economy for 31 bucks. Well Sir, sorry we just don't have any cars to rent AT ALL just the one pickup truck. I said no thanks. I really was not planning on going 4 wheelin' at the beach. Just tryin' to get home, man. So, copped a ride with the Bozard Shuttle. Thank-you Bozard, I do appreciate it. SA called me at home at 1040a and said my vehicle problem was the tires and they had 4 in stock ready to rock and for about $950.00. I said great, do it, call me when U are done. Called Bozard at about 2p, having not heard from them, and said WaZzz up? Oh, they said, we only have 3 tires not 4. I said really, check my vehicle, I think it has to have 4 tires don't believe it will run on 3. Oh yes Sir, we sent out for that 4th tire. You sent out for it? Like pizza or what? U told me U had 4 tires ready to rock this morning. Oh yes Sir, sorry, inventory error. Right. ANYWAY, finally got my vehicle back at about 4p...greasey fingerprints all over my tire rims. U see, I told the SA, when U spend almost ONE THOUSAND dollars and 8 hours waiting for tires...U just don't want to see grease monkey prints all over your tire rims, it jist don't look right, git my drift, Swift? The SA was very apologetic and volunteered to clean the rims herself. I said no, it ain't your fault, besides, U got other things to do. Get me some cleaner and I will do it myself. She did and I did it. Am I not just the greatest feller in the world? Moral of the story: a troubling trend i.e. why do some of the biggest businesses TOOT their horn like a runaway freight train only to deliver rather unremarkable services or products all the while teaching their employees to apologize repeatedly to the customer? Maybe to improve services, products etc., Bozard and Enterprise, among others, should DONATE 10 BUCKS to the customer's favorite charity each time their employee has to apologize for a lack of service or product? TEN BUCKS PLEASE...thank-you very much. TEN BUCKS PLEASE...thank-you very much...TEN... More

Honest and Transparent If you dread the thought of going to a car dealer to look for a new car, Bozard Ford Lincoln is the Place to go. This was the first time that I have v If you dread the thought of going to a car dealer to look for a new car, Bozard Ford Lincoln is the Place to go. This was the first time that I have visited Bozard Ford. I am happy that I decided to stop by there, while looking for a new SUV. John put absolutely no pressure on us, while he took us around the dealership, to show us what they had on the lot. He gave us straight information and didn't hide anything. When we found the Escape we wanted we put some incredible demands on them that most dealers would have just laughed at. I am not kidding. We really did make it difficult for them to get us the deal that we wanted. But they worked through it, and gave us exactly what we were looking for, and bent over backwards to do it. Ovidio worked very hard finding us the financing that would make this work, on a holiday weekend. Everyone that we worked with had a great attitude, and genuinely worked hard for our best interest. I will be back there the next time I purchase another car. Thanks More

Outstanding customer service and sales experience Luis crespo made this happen and got us out of lease and into the car we wanted. He made the whole process seamless and worked very hard to meet our b Luis crespo made this happen and got us out of lease and into the car we wanted. He made the whole process seamless and worked very hard to meet our budget...all on Mother's Day. Entire staff was great and made this excellent sales experience. Not hard to see why this dealership is rated so highly More

Wonderful Experience I came out to Bozard Ford a few month ago to look at a vehicle that only they had at the time. I just wanted to test drive the vehicle to see if it w I came out to Bozard Ford a few month ago to look at a vehicle that only they had at the time. I just wanted to test drive the vehicle to see if it was something I wanted. We met with Tom Reinard. He was awesome. Very knowledgeable about the vehicle. While I was not ready to buy at that time I was certain that when I was ready I would buy from Tom and Bozard Ford. I love my new car and the experience was great. More

VERY HAPPY SERVICE EXPERIENCE our 2013 F150 Platnium decided to break down around 5pm on a saturday afternoon.Not a good time .I called Fords 800 number and a wrecker was sent in a our 2013 F150 Platnium decided to break down around 5pm on a saturday afternoon.Not a good time .I called Fords 800 number and a wrecker was sent in a very reasonable amount of time.The dealership was only 1 exit south of where we were staying. I went there on sunday about noon and Frank Serverius greeted me and showed me to my truck and explained the service advisors would be there at 7am on monday. I arrived at 7 the next morning and Marcia Nelson helped me. She got all the necessary info and explained that because we were traveling the service dept would do their best to get us going.I went back to our hotel and at 10 am she called and said we were good to go.When we got back to the dealership our truck was sitting there ready to go and all washed up and looking good.Excellent service on every ones part. More

Outstanding I have NEVER had such a great experience at a dealership like I did at this one. Ricky, TJ, AJ are the BEST EVER !!!! The Customer Service is OUTSTAN I have NEVER had such a great experience at a dealership like I did at this one. Ricky, TJ, AJ are the BEST EVER !!!! The Customer Service is OUTSTANDING. These guys went above and beyond what a car salesman job is. I have never had such a easy experience in car shopping and straight to the point. Such HONESTY !!! More

Recall The main purpose of this visit was for the Ford recall for my 2013 Escape. Alex did a great job of scheduling this work and making sure an appropri The main purpose of this visit was for the Ford recall for my 2013 Escape. Alex did a great job of scheduling this work and making sure an appropriate rental vehicle was available as I am handicapped. They also did the 20K service while our car was in for the recall. Last but not least, the car was cleaned inside and out and looked like a brand new vehicle and this required extra effort by the team as I have a handicap scooter lift on the back of vehicle, so they couldn't just run it through the car wash. In conclusion I was very happy with the service experience at Bozard Ford and would highly recommend this dealership for all your service needs. More

Great Service - Excellent Value I was actually dreading my visit to a dealership to purchase a new vehicle as I have had bad experiences in the past with pushy sales people and sha I was actually dreading my visit to a dealership to purchase a new vehicle as I have had bad experiences in the past with pushy sales people and shady tactics. You will not see that here. Lyndon provided excellent service and did not try to push me into purchasing anything. I actually told him that I was going to look at other dealerships and models before I made a decision. Lyndon recommended a Ford but also gave me pointers on what to choose if I decided otherwise and went with another manufacturer. I highly recommend Bozard Ford Lincoln - Great service and deals. More

Always great service Never have a bad word to say about anyone at Bozard Ford. Service always goes out of its way to make sure things are done right the first time. Thanks Never have a bad word to say about anyone at Bozard Ford. Service always goes out of its way to make sure things are done right the first time. Thanks ! More

Wonderful experience as always Our family has purchased many vehicle from Bozard Ford, Ricky Goodwin is the salesperson we choose to assist us. Ricky is always willing to go the ex Our family has purchased many vehicle from Bozard Ford, Ricky Goodwin is the salesperson we choose to assist us. Ricky is always willing to go the extra mile to find exactly what we want, he makes the experience enjoyable by being quick and efficient. He treat us like family and we feel the same way about him, this is related to his being trustworthy and honest with us. I love my new Ford Taurus, thank you Ricky for helping us find it!! More