Bozard Ford Lincoln

Happy customer I dropped my car off on the 23 of June, Alek and Marcia were anxiously waiting to help me. Marcia took care of most of my paperwork with me while Alek I dropped my car off on the 23 of June, Alek and Marcia were anxiously waiting to help me. Marcia took care of most of my paperwork with me while Alek evaluated any prior damage to my vehicle. I was in and out in a jiff. The following day I picked up my car, again a fast in and out trip that left me smiling. Kudos! More

Im not new to buying Trucks..... There are 5 Ford dealerships in Jacksonville Florida. So why did I drive all the way to St Augustine to buy my new truck? Good question. First I had a There are 5 Ford dealerships in Jacksonville Florida. So why did I drive all the way to St Augustine to buy my new truck? Good question. First I had a very specific list of options I wanted on my Truck. Nothing crazy mind you, but Its what I wanted. Ford F-150, white, Eco-boost, tow package, crewcab and power windows (you get the idea). When I first started shopping, I had no idea how hard that would become. I grew tired very quickly of salesman trying to get me to settle on something I didn't want, or short $$ me on my trade in. A good friend said I should go to Bozard Ford and I would see the difference. He could not have been more correct. Bob and Thom sat down listened to what I wanted, and then acted on it. They never tried to steer me to something else.......Then they gave me a very fair price for my trade in. Best part...honesty. To me there is no replacement for just being honest with a person. How many Finance managers turn the computer screen around so you can watch him look for best financing options. Bottom line.....I have no reservations at all to putting my name on this recommendation for Bozard Ford. It only takes a few minutes on their lot and you too will understand. I will recommend Bob Rustici to all of my employees looking for new vehicles. Chuck Lawson More

Great Experience!!! Thank You!!!!! A few weeks ago I went to Ford of Ocala and was very disappointed. Our sales person knew nothing about the vehicle I wanted. It irritated me, but st A few weeks ago I went to Ford of Ocala and was very disappointed. Our sales person knew nothing about the vehicle I wanted. It irritated me, but still decided to see what kind of deal we could make. I really wanted the F150 Platinum. After terrible service there and a terrible trade in offer my husband and I left. The next day I put an online request in to Bozard Ford and was called almost immediately by Fred Sellers. He answered every question I had. He even sat on the phone with me while we compared a 2014 F150 Platinum to a 2014 F150 Limited. After all the information he gave me I realized I'd rather have the Limited. Then I explained to him I had a 2013 Explorer I needed to trade in. After gathering my info he offered me almost $4,000 more then Ford of Ocala. My husband and I drove over to Bozard that day (a 2 hour drive from my house) and purchased the truck. It was definitely worth the drive!! I absolutely LOVE the truck!!!! It is by far the greatest vehicle I have ever had. Fred is a great salesman and I would recommend him to anyone that's looking for the perfect vehicle. More

New new MKZ Can't believe how easy this was. Saying good bye to my 2008 MKZ was difficult. I got into a new car, no money down and $30/mo less! Thank you Bozard Can't believe how easy this was. Saying good bye to my 2008 MKZ was difficult. I got into a new car, no money down and $30/mo less! Thank you Bozard! Love my new MKZ More

Always a good experience I brought my F250 in this past Friday for service and as always a pleasant experience. Marcia Nelson goes above and beyond to take care of my needs, c I brought my F250 in this past Friday for service and as always a pleasant experience. Marcia Nelson goes above and beyond to take care of my needs, came over to the waiting room where I setup my office for a few hours and checked on me while even bringing me snacks for my extended stay... who does that? David Moheng the tech takes care of my truck as if it was his own and makes me aware of any issues that I may not be addressing at this time. Bozard Ford knows how to create raving fans. Great job keep it up. More

Best vehicle buying expieriance in 40 years As a homeowner with kids in college who will only drive a Ford truck and prefer the Lariat I was concerned that on my budget I would not be able to fi As a homeowner with kids in college who will only drive a Ford truck and prefer the Lariat I was concerned that on my budget I would not be able to find the quality truck that I have gotten used to driving. The 2006 Ford Lariat that I bought brand new in 2006 had 289,000 miles and it was time to trade. I feel that Lyndon, Bob and Thom were relentless in helping me get the perfect truck in spite of my limited budget. I am now driving a certified 2010 F-150 Lariat that had only 69,000 miles and looked as if it had never been driven or even sat in! Bozard Ford is my families "dealer for life". More

90,000 mile service Had 90,000 mile service. Everything was great. Wife and I talked about the great luck we've had with Ford's serviced at Bozard over 15 years. We ha Had 90,000 mile service. Everything was great. Wife and I talked about the great luck we've had with Ford's serviced at Bozard over 15 years. We haven't had a major mechanical issue before 100,000 miles on last 4 Fords we owned. More

great customer service first time visit met Marcia advised repair issues checked car out advised had to order parts and waiting on extended warranty response so car over nig first time visit met Marcia advised repair issues checked car out advised had to order parts and waiting on extended warranty response so car over night. She took me back to meet Mechanic as had odd event with part for convertible top and see suspension parts. Marcia advised she would be off rest of week but I would be taken care of by Jeff and Alex. Many delays and very slow process with extended warranty company, but Bozard employees were great and knew just how to handle. It took several days dealing with warranty approvals and mechanic was on hold waiting for their inspection, etc. but everyone stayed on top of process and assured me this was normal process with outside companies having to provide approval. Everyone I met was very friendly, professional, and knowledgeable. I also have 2013 Lincoln MKX and will continue to drive from Jax to Bozard for service in the future. More

Surprisingly pleasant experience! My husband and I had been researching pre-owned vehicles for a couple weeks and visited several dealerships--Bozard Ford included--when they were clos My husband and I had been researching pre-owned vehicles for a couple weeks and visited several dealerships--Bozard Ford included--when they were closed to take a look at specific vehicles. We narrowed our choices down to a Ford Escape at Bozard, a Ford Escape at another dealership, and a RAV-4 at a Toyota dealership. We really loved the Escape, so ultimately it came down between the two dealerships. Unfortunately, we were unable to come to a price agreement with the other dealership (we were only $500 apart), and we didn't get a good feeling about the place anyways. They didn't really seem too interested in working with us, didn't seem to have too much knowledge about the vehicle, and the Escape wasn't a certified pre-owned one. So perhaps that experience was a blessing in disguise. The Escape at Bozard was identical (year, mileage, etc) to the one at the other dealership, with the exception of the color. In addition, the one at Bozard came with a moonroof--and the price was slightly higher, but came certified with a warranty, something the other one lacked. We were surprised at how great the Escape was priced. I looked at Edmund's, Kelley Blue Book, and NADA, and the price Bozard was offering was truly a steal. We were impressed, but of course, a little skeptical. Lyndon Dych contacted me via email and indicated he would really like to work with us to earn our business. He also said that if we chose a day and time, he would have the Escape waiting for us to test drive. John Moon, the Internet sales director, also followed up with Lyndon's email to ensure that we were being taken care of, which was a nice, customer service touch we appreciated. We arrived on a Saturday. I was a little hesitant because we had our two young sons with us and I didn't want them misbehaving and adding to the stress of buying a car. As soon as we arrived, Lyndon was waiting, and so was the Escape, as promised. He again stressed how important it was to earn our business, and since it will be a family car, he wanted us to test drive it, get comfortable with it, and make sure it was a good fit for our family. He also gave us a quick tour of the Escape before we left to test drive it. My husband and I were impressed with how Lyndon was stressing us loving the car versus him getting the sale. It was sincere and made us feel like we weren't being pressured into a sale. This was a totally different experience from when we test drove the Escape at the other dealership: the salesman accompanied us so my husband and I couldn't talk, and the salesperson was "fishing" for information, such as what other vehicles we were looking at, price points, etc. We also had a family member watch our boys because the dealership didn't seem too kid-friendly. The Escape drove great and we didn't find anything wrong with it. We knew from the Car Fax that it was a rental vehicle, so there were very few imperfections in spite of that. As soon as we were done test-driving the vehicle, Lyndon brought us into the sales room, and everyone was really friendly. One of the first things that Lyndon did was assure us that our kids would be taken care of. They brought them into the waiting room, gave each one of them a portable dvd player with headphones, popped in movies, and provided cookies and popcorn. The receptionist even played with my littlest one and gave him hot chocolate! We were so impressed with the great lengths Lyndon and the other staff went through to make sure our sons were entertained. They were so patient and kind. After that, Bob Hewit, the pre-owned director, approached us and said that Bozard Ford wants to earn our business and sell the Escape. He admitted that the Escape had been sitting on their lot for 60 days (we knew that from the Car Fax, too), and they wanted to move on it. He immediately took $250 off the price of the Escape! In our years of car buying, we have never seen a dealership do this--it's totally unheard of. I told Lyndon I would like to take a look at the Escape one more before making a decision because honestly, I was still a little torn about the previous Escape we test drove. I was really the one who needed convincing on the purchase, not my husband! After looking at it, I said that if they were willing to fix a couple of imperfections on the Escape and detailed it, they had a deal. Lyndon agreed. We shook hands and he handed me a roll of duct tape, telling me to tear off pieces and place them on every imperfection on the interior and the detailers would fix it. While we dealt with financing, Lyndon assured me the vehicle would be prepared. We already had financing, but I told Lyndon that if A.J. Miller could find us a better interest rate, we would finance through them. That is exactly what A.J. did, and we were shocked! He told my husband and me that he noticed who we banked with and decided to contact them first. So, we were able to get a better interest rate through our credit union thanks to A.J. There was a lot of paperwork to sign, of course, but he made it as quick as possible. The last part of our visit involved Lyndon giving us a more thorough tour of the car. He was even nice enough to set my phone to the Sync program on the car. He also arranged to have the service department contact me to address an issue with the folding rear seat (Lyndon was actually the one who discovered it!) and the handle on the hatch (trunk). By the way, those two issues have been fixed as of today. Colby Clarke fixed them within 10 minutes and apologized for my having to come back to get them repaired, as the car is practically new. The apology was not necessary but appreciated, and yet another example of Bozard's great customer service. Since purchasing the Escape last week, Lyndon has followed up twice with us and even ordered an owner's manual (it was missing from the glove compartment). He's very accessible, both by email and by text. In addition, he is probably the most knowledgeable car salesman I have ever met. I know this is a pretty extensive review, but I wanted to share my positive experiences at Bozard before, during, and after the vehicle purchase. Customer service is very important to me, and I tend to notice the little things. Trust me when I say that I even checked out the reviews (both positive and negative) of Bozard before stepping into their dealership, and I was very encouraged. Everyone my husband and I dealt with went above and beyond in taking care of us. They lived up to the reviews and to my expectations, and I am pleasantly surprised that a car purchasing experience could be this stress-free! Both my husband and I highly recommend--and commend--Bozard Ford for their commitment to customers. More

Kudos to Bozard Ford! Tom Reinard is an amazing sales man! He exceeded my expectations and went above and beyond in helping me with my car. Very friendly and super handsome Tom Reinard is an amazing sales man! He exceeded my expectations and went above and beyond in helping me with my car. Very friendly and super handsome! Kudos to Tom and the everyone else in the purchase of my new car! More