Bozard Ford Lincoln

I just picked up my new 2013 Ford Fusion Titanium on Friday March 1, 2013. In 2010 we turned in our 2007 Lincoin MKZ for a new 2010 Lincoln MKZ and Henry Rowe assisted us in the transaction. So often pu Friday March 1, 2013. In 2010 we turned in our 2007 Lincoin MKZ for a new 2010 Lincoln MKZ and Henry Rowe assisted us in the transaction. So often purchasing a new car is a hassle and not what one would consider a wonderful experience but it should be and Henry Rowe made the whole process fun and enjoyable. When our 2010 MKZ lease was up recently (December 2012) we contacted Henry to trade into a new 2013 model and ended up selecting a MKX since the MKZ wasn't available (then or now). Once again, no surprises and another wonderful experience thanks to Henry. I am the type of individual who doesn't want to be or feel pressured and Henry and everyone at Bozard Ford treats us as valued customers, they are patient, courteous, helpful and considerate and seem genuinely interested in assisting us in every way possible - and to make sure we are completely happy and satisfied. Recently with my lease coming up on my 2011 Ford Escape Limited, I contacted Henry and inquired about lease incentives and was leaning towards a 2013 Fusion for my next vehicle. I did some research on BozardFord.Com and found the exact model and equipment that would fit the bill. Henry worked up some lease numbers and I essentially committed to buy pending a test drive and inspection. This past Friday March 1 I drove from my home in Jacksonville to Bozard to meet with Henry and upon arriving found out that a family emergency had required him to attend to. The new car director George Clark greeted me and informed me of Henry's family emergency, noting that Tom Krell would be assisting me in Henry's absence. Thom Workman also approached me and told me that Tom would take good care of me, assuring me that in Henry's absence, Tom was the "go to guy." Tom greeted me warmly and noted that he worked closely with Henry and although he recognized my special relationship with Henry he would do all in his power to assist me and make me happy - and he did. He too was wonderful and as we talked about a lot of things, Tom commented that the culture of Bozard is indeed "the customer comes first" and he kept saying that if I ever needed assistance that I had both Henry and him to call upon. The same care and attention that Henry pays to me was provided by Tom and the transition in Henry's "understandable" absence was seamless and similarly enjoyable. This is our third vehicle lease within the past three years and I dare say it won't be the last. My lease work was performed by AJ Miller and he made that process as enjoyable as it could ever be - LOL. As both Bozard Ford and Lincoln customers, my wife and I have come to know, trust and enjoy our vehicle transactions with our friends at Bozard and we would recommend our dealership and representatives to anyone and everyone. Great job guys, keep up the good work. Bob & Terri Touro Jacksonville, FL More

The internet response i received was quick and friendly. Mike was very helpful and easy to work with. This was the first vechicle I have purchased totally on my own. He made the process very simple. I wi Mike was very helpful and easy to work with. This was the first vechicle I have purchased totally on my own. He made the process very simple. I will definitly recommend Bozard Ford and Mike Murdock to people looking for a new vechicle. More

Robert did an excellent job of showing me all the different cars I wanted to look at.He was then able to make the process as painless as possible. Overall the buying process was pleasent different cars I wanted to look at.He was then able to make the process as painless as possible. Overall the buying process was pleasent More

Scott was very helpful, nice selection of cars to choose from and I got a great price. Scott came in on his day off to meet with me and it was appreciated. from and I got a great price. Scott came in on his day off to meet with me and it was appreciated. More

When we decided it was time for a new vehicle, our first stop was Bozard Ford. We met Jason and he showed us around and let us drive an Explorer. We shopped other dealers and decided what we wanted and retu stop was Bozard Ford. We met Jason and he showed us around and let us drive an Explorer. We shopped other dealers and decided what we wanted and returned to Bozard. Jason was unavailable that day so we were introduced to Stephen and George and they handled finding the Explorer with the options we wanted. We were given daily updates as progress was made. On the night we picked it up, Ronnie led us through the sale with Ovidio and then showed us the features and synced our phones. The overall experience was great and we would recommend Bozard to other people we know. More

I came to the dealership looking for a new vehicle. I drove several different types at other dealerships also. However I started at your dealership and returned to make my purchase. Bruce was very knowle drove several different types at other dealerships also. However I started at your dealership and returned to make my purchase. Bruce was very knowledgeable and friendly. We test drove several cars I decided on the Ford Escape. I am loving the smoothness and comfort of my new ride. I would send anyone to Bruce that was in the market a new vehicle. Sincerely, Elsie Livingston More

Got the New F350 power stroke. Best price anywhere. Everyone I worked with was great. They will do whatever it takes to keep you happy and get you best price. Everyone I worked with was great. They will do whatever it takes to keep you happy and get you best price. More

best buyinf experience i ever had at a dealership !!! i would bdo business with them again and tell my friends . my sales man stephen purdy was a delight and he did a wonderful job... would bdo business with them again and tell my friends . my sales man stephen purdy was a delight and he did a wonderful job... More

Service department or group of individuals are always responsive to my requests and schedule. The work most recently completed on my 2010 F150 was excellent and value for service. First time I have eve responsive to my requests and schedule. The work most recently completed on my 2010 F150 was excellent and value for service. First time I have ever bought tires at the dealer and the deal with Ford's buying power was perfect. Truly one stop service for the customer. Chris Durden More

I would like to commend Marcia for her attitude and knowledge of her position. It is a pleasure to discuss the problems with my vehicle with her. She is well informed, and very helpful with any and all knowledge of her position. It is a pleasure to discuss the problems with my vehicle with her. She is well informed, and very helpful with any and all problems that I have had with my Ford Taurus. She never fails to solve any snags that might develop. More