Bozard Ford Lincoln - Service Center

Service Jeff Sparks makes this the best service department that I have ever used. he takes the time to listen and resolves the things that need to be fixed . Jeff Sparks makes this the best service department that I have ever used. he takes the time to listen and resolves the things that need to be fixed . Thank You More

wrong diagnoses in which cost me over $1800.00 in repairs A/C unit was blowing through defrost vents. took it to Bozard, first they thought it was the control head and it was not. then they said it was the ev A/C unit was blowing through defrost vents. took it to Bozard, first they thought it was the control head and it was not. then they said it was the evaporator core door was broken. wanted to charge me over $1100.00 to fix. took their diagnoses to another dealer, they replaced the cover charging me $846.00. that did not fix the problem. took it back to Bozard and spoke with the Service Manager, he told me it was the core cover door. the service guy also told me it was the core cover door that was broken. took the vehicle to a shop specializing in fords. they told me it was a broken door but not the evaporator core cover door. vehicle finally fixed at another cost of over $900.00. wouldn't by a toy vehicle from them and will never take a vehicle back to them. I will say that Marcia in service was very polite and helpful to the point that she could. More

Very Satisfied Customer This is my second new vehicle purchased at Bozard. I have had all my service needs done at the Dealership. They meet and exceed all expectations. No n This is my second new vehicle purchased at Bozard. I have had all my service needs done at the Dealership. They meet and exceed all expectations. No need to go anywhere else! More

PremiumCARE 60,000 mile service -- went as expected -- friendly staff -- will return Always a pleasure to see Henry Rowe -- Henry always has a smile and will ma 60,000 mile service -- went as expected -- friendly staff -- will return Always a pleasure to see Henry Rowe -- Henry always has a smile and will make time to chat for A few minutes -- want to thank Ed Roberts and Alex Vecerkovic for their assistance with service More

Engine shake and stall Called and talked with Alex Vecerkovic and described my problem and he thought it was the throttle. Brought the 2016 Fusion and sure enough they found Called and talked with Alex Vecerkovic and described my problem and he thought it was the throttle. Brought the 2016 Fusion and sure enough they found it was and replaced the throttle body. Fine job to Alex and his crew. More

Heading out for a 4 day fishing trip. Boat hooked up, my 2015 F-150 full of groceries, milk, meats ect. When the "check engine light" comes on. Pulled into service department at Bozard For Boat hooked up, my 2015 F-150 full of groceries, milk, meats ect. When the "check engine light" comes on. Pulled into service department at Bozard Ford of St. Augustine Fl., explained my problem to Marcia Nelsen, she basically dropped what she was doing (& she was busy !!!), went and got Curtis Weatherford who took his computer to my truck and diagnosed a tube assembly failure. He then checked inventory to make sure they had the part, they did and he worked on it immediately, as this happened Miss Nelson took my groceries, put them in a refrigerator ! AWESOME, within 2 hours I was heading for the water. AWESOME. BEST automobile experience EVER. Thank You so much. More

Warranty work Went in for warranty work, work was performed and service people Are very pleasant and professional ford is having a hard time solving the Problem Went in for warranty work, work was performed and service people Are very pleasant and professional ford is having a hard time solving the Problem. More

Great Experience! Very impressed with my first service trip to Bozard. Had an issue with my Mustang's AC and Jeff Sparks and team did a great job diagnosing and repairi Very impressed with my first service trip to Bozard. Had an issue with my Mustang's AC and Jeff Sparks and team did a great job diagnosing and repairing. Customer service was tremendous. When you walk in the door you are greeted by several very friendly people....asking how they can help, do you need water, etc. Amazing how noticeable the difference is when comparing Bozard to other local Ford service departments. Here they are happy to see you. Not the "oh no, how is this guy going to bug me" look you get elsewhere. Well done!! More

2016 explorer service I recently had to bring my 2016 Explorer in due to it overheating while using the front and rear air. I called Bozard while on 95 in front of the deal I recently had to bring my 2016 Explorer in due to it overheating while using the front and rear air. I called Bozard while on 95 in front of the dealership. They were having phone line issues so I called Daniel Stone my salesman for help. It was 5:58 and the service department closed at 6:00. He met me at the service department with Nathan Dippy. Nathan took all of my info on my issue. Daniel made sure I had a loaner car to drive. Nathan kept us informed on the service of my car. They had my car for two days. Thank you Nathan and Daniel for going above and beyond!!!! Kristina H. More

Outstanding Service! They are incredible and we are so thankful that we chose to get our Lincoln from Bozard Lincoln . We had our first service and because they didn't hav They are incredible and we are so thankful that we chose to get our Lincoln from Bozard Lincoln . We had our first service and because they didn't have a loaner they loaned us the courtesy car plus a date night at The Tasting Room in St. Augustine ? We had a three course meal plus a wine pairing plus a parking space. All complimentary! Also they make you feel like family and everyone in the service department was fantastic! We will continue to do business with them and also recommend Bozard to all our friends and anyone we know that may be interested in getting a car . Thank you, Kathy More