Bozard Ford Lincoln - Service Center
St. Augustine, FL
2,219 Reviews of Bozard Ford Lincoln - Service Center
Quick efficient and polite Always a good experience. Service department is clean well organized and professional in all aspects. Would recommend anyone to take their car to boza Always a good experience. Service department is clean well organized and professional in all aspects. Would recommend anyone to take their car to bozard for any service needed. More
Wend above and beyond In May I brought my Ford Escape in for a service issue. As they usually do, they sent my car through the wash and gave it a vacuum so it would look ni In May I brought my Ford Escape in for a service issue. As they usually do, they sent my car through the wash and gave it a vacuum so it would look nice before I picked it up. Well the wonderful man who takes care of all the washing for Bozard Ford, Mr. Jiles, took one look at the hard water spots on my front windshield and side mirrors and went out of his way to work on getting those off for me. When I came to pick it up he went out of his way to find me to show me how to take these spots off myself and to let me know that all is not lost for my paint job. He also was so sweet and said that he would worry about me if I were out on the road with mirrors and a windshield that looked like that and he couldn't have it. When it was all said and done, he told me to just let him know when I was bringing my car up here next and he'd work on it some more. They just don't make gentleman like this any more. I can't thank him enough for going out of his way for me. I look forward to seeing him on my next visit. More
A dealership that Cares!!!! I want to say how pleased I am with the service I recently received from Bozard Ford. I came to the dealership as I had some small issues that needed I want to say how pleased I am with the service I recently received from Bozard Ford. I came to the dealership as I had some small issues that needed attention. I spoke with Mr. Greg Brown who evaluated all that was needed for my Escape and ordered the parts and had all the work completed the same week I brought my car in for service. The service advisors are all friendly and very efficient. What a refreshing change as you get your automotive service completed. Thank you again, ken G More
Excellence and customer care Bottom line...they listen, pay attention to detail and provide awesome customer service ....the kind that creates loyalty. I have purchased a car he Bottom line...they listen, pay attention to detail and provide awesome customer service ....the kind that creates loyalty. I have purchased a car here and use their service department for routine maintenance...Everyone has been great...every time. More
HORRIBLE time consuming SERVICE DEPT. experience Because of all the problems we had, that are STILL NOT RESOLVED....We have decided to sell our car and get a new vehicle from a different dealer. You Because of all the problems we had, that are STILL NOT RESOLVED....We have decided to sell our car and get a new vehicle from a different dealer. Your service department is in dire need of some professionalism that can actually repair a vehicle when there is something wrong with it. We had to bring our car back 3 times, just picked it up today....at it is still making noise. So, instead of dealing with your service department, we just bought a new car. More
Top notch First class service. Always prompt, courteous, friendly. I don't take my vehicles any where else. My daughter bought her suv at Bozard and got exce First class service. Always prompt, courteous, friendly. I don't take my vehicles any where else. My daughter bought her suv at Bozard and got exceptional treatment. More
F350 Had Extensive Offroad Damage - Handled Quickly! My truck suffered some unfortunate damage from an off road excursion. After being brought in by Ford Roadside Assistance it was immediately taken in a My truck suffered some unfortunate damage from an off road excursion. After being brought in by Ford Roadside Assistance it was immediately taken in and evaluated. I cannot thank Marcia Nelson enough. She kept me informed about the process all the way through. She is EXTREMELY nice and goes out of her way to make sure the customer is informed and satisfied. I've had nothing but good experiences with Bozard. This is the third vehicle I've purchased from them and would not hesitate to do so again! More
Navigator repair A quick analysis of the issue with my Lincoln Navigator is on par with this dealership. I was then able to move forward with repairs in a timely fas A quick analysis of the issue with my Lincoln Navigator is on par with this dealership. I was then able to move forward with repairs in a timely fashion. The communication was great as usual as was the quality of the repair. Dealing with Marcia is always a pleasure. More
Backed-up wait time at posted opening. Please change the posting of your hours of operation from 7 a.m. to 6:30. The other day I arrived at 6:55 to find that 10 cars had already been admit Please change the posting of your hours of operation from 7 a.m. to 6:30. The other day I arrived at 6:55 to find that 10 cars had already been admitted for service. My car wasn't taken in until 7"35, and I didn't get it back until 8:10. Next time I plan to get there at 6:30 and hope to leave in 30 to 40 minutes instead of an hour and a quarter. More
Treated like a friend, not just a customer We always turn to Marcia Nelson for service on our vehicles. Marcia treats us like friends, not just customers. It is wonderful to have a service de We always turn to Marcia Nelson for service on our vehicles. Marcia treats us like friends, not just customers. It is wonderful to have a service department we can trust! More