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Bozard Ford Lincoln - Service Center
St. Augustine, FL
2,219 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,219 Reviews of Bozard Ford Lincoln - Service Center
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June 22, 2016
Great! This is the best customer service dealership for sales and service! I plan on buying my future cars from this dealership and will continue to have the This is the best customer service dealership for sales and service! I plan on buying my future cars from this dealership and will continue to have them serviced here! More
by Cathi
June 20, 2016
Normal preventative maintenance done in superb fashion Bozard lived up to its normal outstanding service reputation in my most recent visit to quick lane. In and out in record time but not rushing only qua Bozard lived up to its normal outstanding service reputation in my most recent visit to quick lane. In and out in record time but not rushing only quality delivery of service array. More
by Grunt06
Employees Worked With
June 20, 2016
Timely, efficient. As usual, I was able to get a appointment fairly quickly and one that would best fit my schedule. Colby was very helpful and was able to get my proble As usual, I was able to get a appointment fairly quickly and one that would best fit my schedule. Colby was very helpful and was able to get my problem resolved as quickly as possible with the consideration that parts needed to be ordered to resolve my car problems. I was kept informed of every step of the repairs and was given realistic expectations on wait time etc. Piper has assisted me in the past and this particular time was the one that handed me my keys and ensured me everything was done on my vehicle. This is a Great time and I always have the best experience possible at this location. More
by carolina-lozano
Verified CustomerJune 18, 2016
I brought my 2014 fusion in for warranty work. I live in Green Cove Springs Fl. I use to take my vehicles to The Ford dealership in Green Cove Springs. However they had less than helpful repr I live in Green Cove Springs Fl. I use to take my vehicles to The Ford dealership in Green Cove Springs. However they had less than helpful representives. Your service advisor are very friendly and helpful. I would recommend my friends and family to.use your dealership. More
by JRAYMER21
Employees Worked With
June 16, 2016
Clean, professional, and friendly device center. This was my first experience with Quick Lane, and was I impressed. The facility is top notch, the employees were were professional and friendly and my This was my first experience with Quick Lane, and was I impressed. The facility is top notch, the employees were were professional and friendly and my truck was serviced as requested. More
by Carljoschneider
Employees Worked With
Kevin Bressler
June 15, 2016
bug deflector Had bug deflector installed on new F 150 truck. The defector starts to resonate at 70 mph. Parts dept told me try hardware store to fix. Nice Had bug deflector installed on new F 150 truck. The defector starts to resonate at 70 mph. Parts dept told me try hardware store to fix. Nice More
by rchallberg
Employees Worked With
A J Miller, Stephen Purdy
June 15, 2016
CrystalCARE Bozard Ford has the best service program ever... it is called CrystalCARE and all you have to do to get this outstanding service is to bring your vehi Bozard Ford has the best service program ever... it is called CrystalCARE and all you have to do to get this outstanding service is to bring your vehicle into the service department and ask for it. With CrystalCARE there are no brochures, no deductibles and it is absolutely free. It is a real live person who listens, who cares, who is not afraid to smile, who is attentive to your needs and will do absolutely everything she can to get your issue resolved. This service is from the heart not from the parts room shelf. More
by mathisfamily
Employees Worked With
June 15, 2016
Tire Issue Picked up a nail in one of our tires - could not be fixed and a new one had to be ordered. Marcia arranged for us to have a loaner (another MKZ) for Picked up a nail in one of our tires - could not be fixed and a new one had to be ordered. Marcia arranged for us to have a loaner (another MKZ) for the time our car was in the shop. Always a class act. More
by Shirley and Carol
Employees Worked With
June 14, 2016
oil change with appointment I had a 10am appointment for an oil change. Dropped car off at 10am, was told it would take 1 hour. Came back after 1130am, car was still parked out I had a 10am appointment for an oil change. Dropped car off at 10am, was told it would take 1 hour. Came back after 1130am, car was still parked outside and had not been worked on. I talked to management about that. Next day I receive an email stating I had missed my appointment ... ????? I have a feeling our car was just forgotten about. The tech had that "deer in the headlights" look when he saw us walk in and quickly escaped to the back area before we could talk to him. Took less than 15 mins to change oil, check all fluids and rotate tires, I have been told it takes longer than 15 mins to accomplish all that. Hopefully everything was done as promised, time will tell! Bozard Ford Lincoln SORRY WE MISSED YOU! Your appointment for your 2011 Ford ESCAPE was scheduled for: Tuesday 6/7/2016 at 10:00 AM Call (904) 824-1641 or Dear ------, We're sorry we missed you at your service appointment with Bozard Ford Lincoln on 6/7/2016. Please find us online to reschedule or call us at (904) 824-1641. Our trained and professional staff is standing by to take care of your vehicle needs. We look forward to seeing you soon! John Douglass Service Advisor More
by HOXIED
Employees Worked With
do not recall
June 14, 2016
Poor experience I have been a Huge fan of Bozard Ford for over ten years. My last two experiences at the service department have been abysmal. The most recent exper I have been a Huge fan of Bozard Ford for over ten years. My last two experiences at the service department have been abysmal. The most recent experience at the Quick Lube took 2 hours for a simple oil change (actually 124minutes) and I had an appointment. The staff seemed preoccupied. My service writer seemed overwhelmed while another service writer was on with personal phone calls and the cashier was eating chips and joking around with the mechanics. There was clearly a lack of supervision. After seeing my frustration an older gentlemen got involved and closed out my ticket finally getting me out. The time before I dropped off my truck and was told that in addition to brakes, new battery and an oil change I needed about $1000.00 worth of front end repair. That seemed odd for a 4 year old F350 that had less than 40,000 miles and used only as a highway driver. When I took it to another front end specialist they showed me that everything in the front end was "like new" and needed nothing. My opinion of Bozard has changed. Last week I decided to buy a Jeep Grand Cherokee in lieu of an Explorer from another dealer and if I upgrade to a new F 450 in the fall I will probably shop elsewhere. More
by yellowfintodd
Employees Worked With
Do not Know
