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Bozard Ford Lincoln - Service Center
St. Augustine, FL
2,218 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,218 Reviews of Bozard Ford Lincoln - Service Center
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June 08, 2016
My new go to shop! Best visit i have had at a dealership. Normally i avoid dealerships, but service here was great! Associates were extremely friendly and helpful. Was i Best visit i have had at a dealership. Normally i avoid dealerships, but service here was great! Associates were extremely friendly and helpful. Was in for a oil change and recall service on my car. I chose to wait onsite, but was offered a ride to and from my job if i needed. While waiting Colby came and updated on progress. The customer lounge was nice. More
by mdaniel82
Verified Customer
June 07, 2016
When Does It End??? I wasn't going to leave a review originally, but because I keep getting calls and emails insisting I do, here it goes: Ford recalled my 2013 Ford Fo I wasn't going to leave a review originally, but because I keep getting calls and emails insisting I do, here it goes: Ford recalled my 2013 Ford Focus not once, but twice due to a faulty clutch/lack of transmission. Now, I had no problem with the thought of getting my car fixed as I know I can just open a recall claim and have them fix it for no cost... Well, after the software update in my vehicle, I was told that I would receive a call within 6 WEEKS once my clutch came in. 2 MONTHS go by before I even receive a call. By this time, I had already moved to a new city, so I called to discuss my claim. I later find out that my representative lost the claim and that's why I never received a call however the only way to ensure that I can still use the claim is to talk to her. It took me another entire month just to contact her because she had a way of never answering her phone (Marcia @ Bozard)... Now, almost 4 months have past since my initial claim and I still live a whole city away. Martia finally contacts me, telling me my clutch is in, however by this time my car was nearly undriveable. So I call a closer ford and ask them to transfer the part. They tell me, that one ford dealership has to sell the clutch for MY car to another ford dealership and turned it into yet another huge ordeal. I finally tell them to forget it and I was forced to have to tow my car 4 months after the initial claim for a second recall all the way to a Ford in a different city. I decide to request an oil change while its out there, and to be quite honest, with the xxxx they put me through, I'm surprised they even charged me for it. Needless to say, the car is already paid off, but now I know never to use Ford again. The cars are plastic and they will keep recalling your car until they're actually out of the recalled part completely. Not to mention, the reps in three dealerships in the both Jax and Saint Augustine have a lot of problems with dealing with claims. Please train your staff better. You're dealing with cars, not clothes or food. -Julia More
by julia.kusmirek
Employees Worked With
June 07, 2016
Outstanding service Jeff Sparks ,and the service dept.,provided great service ----as always No waiting at drop-off Loaner was another Lincoln My car was ready on time Jeff Sparks ,and the service dept.,provided great service ----as always No waiting at drop-off Loaner was another Lincoln My car was ready on time Work was excellent More
by Fuldauer
Employees Worked With
June 07, 2016
Best by far Quick lube is easy for me. Drop car off ( they do your paperwork right away ) and you can either wait in their lounge or walk over to the mall to do s Quick lube is easy for me. Drop car off ( they do your paperwork right away ) and you can either wait in their lounge or walk over to the mall to do some shopping while they take care of your service. Great people, great service. More
by DANGLO
Employees Worked With
June 07, 2016
Great People! Great Service! Great Experience! Kevin and the rest of the team in the Quick Lane service is always great to work with. Terrific service, Quick, efficient, professional and courteous! Kevin and the rest of the team in the Quick Lane service is always great to work with. Terrific service, Quick, efficient, professional and courteous! Highly recommend! More
by GENE FEDELE
Employees Worked With
Kevin Bressler
June 06, 2016
Great Service!! I recently had some issues with the brake booster in my Ford Edge. From the moment I called the customer service department and spoke with Jeff, I wa I recently had some issues with the brake booster in my Ford Edge. From the moment I called the customer service department and spoke with Jeff, I was impressed. He got my car in that day, and set me up with a rental while my car was being serviced. This was the best service I have seen at any dealership/service center. More
by DJC
Employees Worked With
May 30, 2016
Service The best customer service Dept I've seen anywhere in any business. Very friendly, efficient, and the follow-up is exceptional. Keep up the great work The best customer service Dept I've seen anywhere in any business. Very friendly, efficient, and the follow-up is exceptional. Keep up the great work! More
by Ron9523
Employees Worked With
May 29, 2016
Bozard get's it My experience buying at Bozard was the best I've ever had. My first quick lane servicing was quick and easy. I recommend Bozard Ford to everyone! My experience buying at Bozard was the best I've ever had. My first quick lane servicing was quick and easy. I recommend Bozard Ford to everyone! More
by Fr. Lev
Employees Worked With
May 24, 2016
Great Sales and Service Department. Treat you right. This is the best dealership I have ever bought an automobile from an I have delt with a lot of them in my 75 years. The sales and service department a This is the best dealership I have ever bought an automobile from an I have delt with a lot of them in my 75 years. The sales and service department are both great. Wouldn't trade anywhere else and I drive 50 miles to get my truck serviced. Just like the way everyone there treats you. They Know How To Run A Dealership. More
by wpgamble42
Employees Worked With
May 24, 2016
Fantastic Service! Best service I have ever gotten from any dealership. I live in Ponte Vedra and when I had a problem with my car they brought me a clean loaner with Best service I have ever gotten from any dealership. I live in Ponte Vedra and when I had a problem with my car they brought me a clean loaner with a full tank of gas and picked up my car. When it was fixed they delivered it back to my front door with a full tank of gas and clean inside and out.You can't get better than that! Tanya was fantastic and also gave me some tips about safely on my GPS. I would highly recommend Bozard to anyone looking for a car. We will definitely continue to get our cars from Bozard! Thank you, Kathy More
by Kathy 1949
Employees Worked With
