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Bozard Ford Lincoln - Service Center
St. Augustine, FL
2,219 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,219 Reviews of Bozard Ford Lincoln - Service Center
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June 14, 2016
Truck Inspection Before Trip I wanted to get my truck checked out before making a trip to the Florida Keys in mid June as I would be towing a boat. They sent me over to the quick I wanted to get my truck checked out before making a trip to the Florida Keys in mid June as I would be towing a boat. They sent me over to the quick service center as I was in between maintenance services. I had an appointment and they took me in immediately upon arriving, did a 21 point check and had me out in one hour. All personnel I encountered were very courteous and professional. Thank you Bozard Ford! More
by CAHILLJAX
Verified CustomerEmployees Worked With
Mary Lata,
June 08, 2016
My new go to shop! Best visit i have had at a dealership. Normally i avoid dealerships, but service here was great! Associates were extremely friendly and helpful. Was i Best visit i have had at a dealership. Normally i avoid dealerships, but service here was great! Associates were extremely friendly and helpful. Was in for a oil change and recall service on my car. I chose to wait onsite, but was offered a ride to and from my job if i needed. While waiting Colby came and updated on progress. The customer lounge was nice. More
by mdaniel82
June 07, 2016
Great People! Great Service! Great Experience! Kevin and the rest of the team in the Quick Lane service is always great to work with. Terrific service, Quick, efficient, professional and courteous! Kevin and the rest of the team in the Quick Lane service is always great to work with. Terrific service, Quick, efficient, professional and courteous! Highly recommend! More
by GENE FEDELE
Employees Worked With
Kevin Bressler
June 07, 2016
When Does It End??? I wasn't going to leave a review originally, but because I keep getting calls and emails insisting I do, here it goes: Ford recalled my 2013 Ford Fo I wasn't going to leave a review originally, but because I keep getting calls and emails insisting I do, here it goes: Ford recalled my 2013 Ford Focus not once, but twice due to a faulty clutch/lack of transmission. Now, I had no problem with the thought of getting my car fixed as I know I can just open a recall claim and have them fix it for no cost... Well, after the software update in my vehicle, I was told that I would receive a call within 6 WEEKS once my clutch came in. 2 MONTHS go by before I even receive a call. By this time, I had already moved to a new city, so I called to discuss my claim. I later find out that my representative lost the claim and that's why I never received a call however the only way to ensure that I can still use the claim is to talk to her. It took me another entire month just to contact her because she had a way of never answering her phone (Marcia @ Bozard)... Now, almost 4 months have past since my initial claim and I still live a whole city away. Martia finally contacts me, telling me my clutch is in, however by this time my car was nearly undriveable. So I call a closer ford and ask them to transfer the part. They tell me, that one ford dealership has to sell the clutch for MY car to another ford dealership and turned it into yet another huge ordeal. I finally tell them to forget it and I was forced to have to tow my car 4 months after the initial claim for a second recall all the way to a Ford in a different city. I decide to request an oil change while its out there, and to be quite honest, with the xxxx they put me through, I'm surprised they even charged me for it. Needless to say, the car is already paid off, but now I know never to use Ford again. The cars are plastic and they will keep recalling your car until they're actually out of the recalled part completely. Not to mention, the reps in three dealerships in the both Jax and Saint Augustine have a lot of problems with dealing with claims. Please train your staff better. You're dealing with cars, not clothes or food. -Julia More
by julia.kusmirek
Employees Worked With
June 07, 2016
Best by far Quick lube is easy for me. Drop car off ( they do your paperwork right away ) and you can either wait in their lounge or walk over to the mall to do s Quick lube is easy for me. Drop car off ( they do your paperwork right away ) and you can either wait in their lounge or walk over to the mall to do some shopping while they take care of your service. Great people, great service. More
by DANGLO
Employees Worked With
June 07, 2016
Outstanding service Jeff Sparks ,and the service dept.,provided great service ----as always No waiting at drop-off Loaner was another Lincoln My car was ready on time Jeff Sparks ,and the service dept.,provided great service ----as always No waiting at drop-off Loaner was another Lincoln My car was ready on time Work was excellent More
by Fuldauer
Employees Worked With
June 06, 2016
Great Service!! I recently had some issues with the brake booster in my Ford Edge. From the moment I called the customer service department and spoke with Jeff, I wa I recently had some issues with the brake booster in my Ford Edge. From the moment I called the customer service department and spoke with Jeff, I was impressed. He got my car in that day, and set me up with a rental while my car was being serviced. This was the best service I have seen at any dealership/service center. More
by DJC
Employees Worked With
May 30, 2016
Service The best customer service Dept I've seen anywhere in any business. Very friendly, efficient, and the follow-up is exceptional. Keep up the great work The best customer service Dept I've seen anywhere in any business. Very friendly, efficient, and the follow-up is exceptional. Keep up the great work! More
by Ron9523
Employees Worked With
May 29, 2016
Bozard get's it My experience buying at Bozard was the best I've ever had. My first quick lane servicing was quick and easy. I recommend Bozard Ford to everyone! My experience buying at Bozard was the best I've ever had. My first quick lane servicing was quick and easy. I recommend Bozard Ford to everyone! More
by Fr. Lev
Employees Worked With
May 24, 2016
Great Service and fantastic customer service! I was never one to take my car to the dealership for service, always felt they over charged and really could care less when they got to my car. Since I was never one to take my car to the dealership for service, always felt they over charged and really could care less when they got to my car. Since moving to the area we have used Bozard service for our 2013 Escape and the service was outstanding! While there my wife even talked with sales and ended up in a 2016 Escape. Recently added a 2012 Ford for one of my children and took it there to have it checked out. They checked for and did all outstanding recalls and checked over car for me. When due for service in my own Jeep Wrangler I decided on Bozard Ford instead of the local Jeep dealership because they do such a great job. More
by Hammerhead 24
Employees Worked With
Dawn Arndt
