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Bozard Ford Lincoln - Service Center

St. Augustine, FL

4.5
2,218 Reviews

2,218 Reviews of Bozard Ford Lincoln - Service Center

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April 06, 2016

Radio My radio malfunctioned and the service department repaired it. The work was completed with no errors and quickly. My truck was restored to new condit More

by JOHNLAWRIE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Sparks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2016 -

Bozard Ford Lincoln responded

So glad to hear you were well taken care of and they got you in and out while the vehicle was in service! Jeff is great and always wants to be sure that our customers are well taken care of and happy! Thank you for taking the time to share your review with us and we look forward to being able to serve you again in the future!

April 06, 2016

Warranty issue and first service Had a great experience buying my truck from Bozard and also a great experience having my first oil change and repairing a warranty issue with my trans More

by scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcia Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 06, 2016

There are a TON of other Ford Dealerships to choose from If your Ford vehicle breaks down at the mall next door to this dealership, I would STILL tell you to have your vehicle towed to a different one. Bozar More

by Robb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I will not name names
Apr 06, 2016 -

Bozard Ford Lincoln responded

We are truly sorry you had such an experience with us during your visit! We strive on making sure our customers are well taken care of and satisfied with the service work done. If there is anything we can do to make things right we will! Please give us a call at (904)824-1641. We appreciate your feedback and would love the opportunity to turn things around! Thank you!

April 04, 2016

Great service, but it takes so long! The service on my car was great, the people working there are very nice, but it took 3 hours for a quick oil change... I wish you could be faster. I More

by Autola
Recommend Dealer
Yes
Employees Worked With
I don't remember
April 04, 2016

Comfortable service center Was greeted quickly by the staff when I arrived. The facility is very clean and comfortable and the service was done quickly with a good explanation w More

by lurch61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sonya Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2016 -

Bozard Ford Lincoln responded

We are happy to hear that you had a good experience while here with us! Our Quick Lane staff are wonderful and always sure that our customers are well taken care of! Thank you for taking the time to share your review with us and we look forward to being able to serve you again in the future!

April 03, 2016

Painless The reason for the five stars is the can do attitude of your employees towards customer service !!! Marica Nelson is a great representative for your d More

by Sea Poni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcia Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2016 -

Bozard Ford Lincoln responded

Thank you for the kind words and thank you for taking the time to stop and share your experience with us! We are so glad to hear that you were well taken care of while here with us, Marcia is awesome and always takes great care of her customers. We look forward to the opportunity to serve you again in the future!

April 03, 2016

not saying the entire dealership is bad got oil change at quick lane they were really awesome. they found my radiator fluid was discolored so I had to go to service it was on a sat they got More

by beckman5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Colby Clarke
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2016 -

Bozard Ford Lincoln responded

I would like to start off by apologizing for your recent experience with us. We strive on making sure our customer always have an excellent experience but have dropped the ball with you. I know that our Service Advisor Alex had reached out to you yesterday and that we will be ordering you a new piece. We know this is a huge inconvenience and I will be contacting you directly today. Anything we can do to make this up to you we will! We truly value you and your feedback! That is the only way we are able to improve is by knowing which areas need it. Thank you!

April 02, 2016

Bozard even treats out-of-towners like royalty From the moment we arrived we felt like valued customers. Service consultant Colby Clarke listened to our odd car problem and assured us Bozard was u More

by Roger & Katy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colby Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2016 -

Bozard Ford Lincoln responded

We are pleased to hear that Colby took great care of you! Colby is awesome and is always sure that his customers are happy and well taken care of while here with us! Thank you for choosing us and for taking the time to share your experience with us!

March 31, 2016

Superior Service Got a reading on dash that key battery needed to be replaced. Called Marsha and she set us up same day. In and out in less than an hour - continued g More

by Shirley and Carol
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marcia Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2016 -

Bozard Ford Lincoln responded

We are so glad to hear that Marcia took great care of you! She is always awesome and takes great care of our customers! Thank you for choosing us and taking the time to share your experience with us! We look forward to being able to serve you again in the future!

March 30, 2016

Russell Wright Rocks. The best service department on the planet. They always do a great job of taking care of everything and getting us in and out quickly. More

by Torrie McPhail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russell Wright
Mar 31, 2016 -

Bozard Ford Lincoln responded

So glad to hear that you always are well taken care of when your vehicle is here and service with us! Our whole service team is awesome and they always want to be sure our customers are happy and in the know while the vehicle is being serviced! Thank you for taking the time to share your experience with us and we look forward to being able to serve you again in the future!

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