Bozard Ford Lincoln - Service Center

good experience with the staff's Customer Service good experience with the staff's of customer service , bad experience with repair technicians , even when CS staff work very well helping me in my mob good experience with the staff's of customer service , bad experience with repair technicians , even when CS staff work very well helping me in my mobility requirements, this is the 3er time that I am returning for the same problem, I think that the service Technicians must verify that all have been fixed before delivering the car , I hope you fixed this gap between CS/Technicians so Customers can feel a complete experience of your great service More

Oil Change & rotation of tire's. My experience at Bozard Ford in St. Augustine Florida has always been good until the last time. The girl at the counter was too busy making popcorn to My experience at Bozard Ford in St. Augustine Florida has always been good until the last time. The girl at the counter was too busy making popcorn to assist me with checking my truck in for service. I must have stood there for ten minutes before being checked in. I had my oil changed with no problem once I was checked in. More

Order Accessories For 2015 Focus Order a front shield for my 2015 Focus. I order on Bozard web sight. Made appointment go on a thurs upon driving to dealership (38miles one way) fou Order a front shield for my 2015 Focus. I order on Bozard web sight. Made appointment go on a thurs upon driving to dealership (38miles one way) found out that what I order was not what I thought it would be. Craig order another part number shield, so decided to drive up again on friday and see this item but upon opening up this shield it would not fit on my Focus. So drove up two days in a row total of some 155 plus miles and had nothing to show for it. It took almost half tank of fuel. Needless to say was not to happy with my first experience with the accessories dept. Not sure if I'll will ever use this service again time will tell......... More

Service The A/C stopped working on my 2010 F150 Platinum. I also asked them to check my alignment because of slight pull to the right & steering wheel cocked The A/C stopped working on my 2010 F150 Platinum. I also asked them to check my alignment because of slight pull to the right & steering wheel cocked to the right and replace the front brake pads. They called to tell me they needed to replace the evaporator box located in the dash, but since my extended warranty had expired I would have to pay for the evaporator box to be replaced, which I agreed too. The total cost of service was $1,620.00. When I picked up the truck I was told evaporator box was replaced, the brakes pads were replaced, front rotors had been turned and they had to swap the 2 front tires for the alignment. (they put the left front on the right side and vice versa). The A/C was working great, brakes felt great, however I noticed some noise in the dash which sounded like loose screws or bolts rolling around in the dash and the alignment felt exactly the same with a slight pull to the right and the steering wheel slightly cocked to the right. Called them, had to bring truck back in the next day. They found loose screws apparently, no more noise in dash. They also said they had performed a 4 wheel alignment to get the alignment correct. I left, the alignment was exactly the same the previous times. Slight pull to the right and steering wheel cocked exactly in the same position it was when I originally dropped it off. Took the truck to another shop and paid to corrected the alignment and steering wheel. Drives straight as an arrow now. What upsets me is the fact that I paid over $1,600 for service and they could not get the simple alignment correct, so I had to pay someone else again to get it corrected properly. The Service Rep I dealt was very friendly and courteous and even offered a loaner vehicle while my truck was being repaired, however the actual service on the alignment was very poor. More