Bozard Ford Lincoln - Service Center

Excellent tinting I came in to get my Ford Fusion tinted and I couldn't be any happier with it. Travis was very friendly and did an amazing job! I recommended him to al I came in to get my Ford Fusion tinted and I couldn't be any happier with it. Travis was very friendly and did an amazing job! I recommended him to all my friends. Excellent! More

Excellent Service! Left my MKX for scheduled service, auto butler and to check a couple of items that may or may not need to be done. Very please with the service, free Left my MKX for scheduled service, auto butler and to check a couple of items that may or may not need to be done. Very please with the service, free loaner and timeliness of completion. More

Quick Lane Service I stopped in first thing in the morning for an oil change only, and it took 1.5 hours. I was aware of only one car in front of me, but it took 40 minu I stopped in first thing in the morning for an oil change only, and it took 1.5 hours. I was aware of only one car in front of me, but it took 40 minutes to have my car even pulled into the bay. Then, the technician assigned to my car seemed to have been pulled away to provide training to a new employee (who was dressed in a T-shirt and shorts). I was advised that I needed a new battery, and there was another delay waiting for a battery to be picked up from Parts. When my car was finally complete, it was taken for a car wash that delayed my departure by another 15 minutes. While it was nice, I wish they had asked first. I was clearly dressed for work and had already been there more than an hour. I use Croftgate products on my car and would have refused the wash. This was my first visit to the quick lane, and the service was NOT up to Bozard standards. I won't use it again. More

service department Dawn has been serving me so many times before, when my cars need to taking care this time as excellent as usual great job Dawn, many thanks .... Dawn has been serving me so many times before, when my cars need to taking care this time as excellent as usual great job Dawn, many thanks ...... More

Service Experience (Especially Marcia) Excellent customer service, I travel from Fernandina Beach to St. Augustine to get my car serviced. Even though I pass quite a few dealerships but, I Excellent customer service, I travel from Fernandina Beach to St. Augustine to get my car serviced. Even though I pass quite a few dealerships but, I prefer to go where I will be taken care of properly. The entire staff is warm, friendly, compassionate & caring. They are not about cutting corners to save money, it is the safety & satisfaction of their customers. I thought I had a problem & was going to be stranded on the highway, immediately Marcia came to my rescue, Her concern was getting me to safety, awesome!!!!!!!!!!!!! Will travel there every time to have my car serviced. p.s. I was welcomed with a hug from Chase. Blessings to all! Thanks again, Cecilia More

Amazing dealership! I am always greeted by the professionalism and courtesy of the Bozard workers. Each time I visit this dealership I am always embraced by their kindne I am always greeted by the professionalism and courtesy of the Bozard workers. Each time I visit this dealership I am always embraced by their kindness. I am pleased with the excellent work on my 2014 Ford Edge. More

Body Squeak/Rattle My 9 month old 2014 F150 began to have a rattling noise in the driver seat a few weeks ago, so I took it into the dealership. They were able to identi My 9 month old 2014 F150 began to have a rattling noise in the driver seat a few weeks ago, so I took it into the dealership. They were able to identify the problem immediately and that it was coming from the console, not the seat. They quickly fixed the issue and Marcia, my service advisor, sent me on my way with a free hug. The whole crew is just a pleasure to work with! Additionally worked with parts to order accessories, and they were very knowledgeable and helpful. More

Awesome Customer Service I recently visited your Service Center, and I have to say I was pleasantly satisfied with the level of commitment that everyone showed. Crystal was gr I recently visited your Service Center, and I have to say I was pleasantly satisfied with the level of commitment that everyone showed. Crystal was great! Very knowledgeable and pleasant to deal with. To top it off the washed and vacuumed my filthy car... something I wasn't expecting.. Everyone that has children understands. Thank you again and we will be back. More

First service Very friendly and most helpful. Went the extra mile to help solve my issues Definitely a good team to have on your side when you need solutions Very friendly and most helpful. Went the extra mile to help solve my issues Definitely a good team to have on your side when you need solutions More

Like old friends They not only treat me but my 2 daughters like their own... I love the guys, they always go above and beyond to make sure we feel welcome and happy... They not only treat me but my 2 daughters like their own... I love the guys, they always go above and beyond to make sure we feel welcome and happy... It's not like car dealership at all. More