Bozard Ford Lincoln - Service Center

Incompetent Bozard had to replace the A/C evaporator on my 2017 Mustang GT under warranty. I got it back and it had a rattle in the dash that they had to disas Bozard had to replace the A/C evaporator on my 2017 Mustang GT under warranty. I got it back and it had a rattle in the dash that they had to disassemble to replace the evaporator. Also had oily Freon residue on the inside of the windshield. I brought it in to have the rattle fixed and a malfunction with the outside air temperature and to have the windshield thoroughly cleaned. After a week they asked me to come in and drive it with a QC guy because they were having a problem identifying the rattle. The QC guy heard the rattle as soon as we pulled out of the parking lot. The next day I picked up the car supposedly fixed and ready to go. The rattle was back after a few days although more intermittent, the windshield was not cleaned and the malfunction of the outside temperature was still there even after they said it was fixed. The car was in their possession for 8 days and nothing really accomplished. The only upside was the nice 2.7 Ecoboost F150 thet gave me as a loaner. More

Above and Beyond Alex was very professional and explained every aspect of the recall and the length of time it would take to finish the service. He was extremely inst Alex was very professional and explained every aspect of the recall and the length of time it would take to finish the service. He was extremely instrumental in resolving and issue with the car rental people. Once I told him of our plight he called Ashley and within 5mins they were able to get us a car. They were very sympathetic to the plight with Enterprise. It is employees like Alex and Ashley that make a business excel. To go above and beyond is what makes us Bozard customers. Thanks Alex and Ashley. More

15 minute service Had an appointment at 7:45 am was on my way home just after 8. Good quick service. addressed several other issues while I waited. Had an appointment at 7:45 am was on my way home just after 8. Good quick service. addressed several other issues while I waited. More

Seamless Experience Professional's from sales, service advisers and after market guys. Easy sales approach, prompt service and reliable results. I highly recommend all s Professional's from sales, service advisers and after market guys. Easy sales approach, prompt service and reliable results. I highly recommend all services offered at Bozard Ford. More

Over and above. Though there were delays in getting some parts, I’m very satisfied with the service I received. They set me up with a rental car and when then trouble Though there were delays in getting some parts, I’m very satisfied with the service I received. They set me up with a rental car and when then trouble returned a week later they took care of it without charging for the extra parts or labor. More

I drive almost an hour just to go to this dealership. They are worth the drive! Honest, friendly service is hard to find and they definitely deliver! They are worth the drive! Honest, friendly service is hard to find and they definitely deliver! More

Worst Experience in my years of owning cars I purchased likely the most expensive vehicle on the lot. The first time in many years an American made vehicle. WIthin 6 mos I got 3 notices of rec I purchased likely the most expensive vehicle on the lot. The first time in many years an American made vehicle. WIthin 6 mos I got 3 notices of recalls and my sunroof would not open. It took 5 visits to get it fixed, one because they had to order a screw. I got a general letter from one of the franchise owners and when I called to let her know my experience she wouldn't take my call. I did get a call from a customer service rep. and she said she would address the issue and they had failed me on at least two occasions. She assigned me a with a new service rep and said that she dealt with the issue. She also scheduled me with a new appointment and said they would make it up to me. When I arrived it was apparent that all she did was schedule a new appointment. Each time I went in I had to rent a car as they do not provide loaners. I would never buy another car from this dealerships and have steered many potential customers away from them. They are a high volume shop who gives up on the customer after the sale. More

oil change service...beware of hidden charges! I brought my 2014 Explorer in for an oil change. The service was fast and the staff were friendly and courteous. The issue I had was the hidden extra I brought my 2014 Explorer in for an oil change. The service was fast and the staff were friendly and courteous. The issue I had was the hidden extra "Shop supplies" charge that we were not aware of until we got the bill. The price quoted for the service did not include the shop supplies. We got a $49.99 oil change but were charged $22 additional for shop supplies. That is 44% of the cost of the service! Really folks...that is a lot of paper towels, etc. When I asked the service representative why so high he said the state of FL allowed the flat rate charge and that it was applied to every bill no matter what it was. That sounds more like a hidden tax to me. At least you could make the customer aware that they will be charged nearly 50% of their service price extra for paper towels and floor mats before they begin. I got my diesel truck serviced at another business in St. Augustine and the price quoted was the price paid...parts, labor and tax. I am very disappointed about the pricing here. More

Good People Brought my car in for a transmission problem. They took care of the problem. The car drives smooth now, can't believe what a difference it made. My s Brought my car in for a transmission problem. They took care of the problem. The car drives smooth now, can't believe what a difference it made. My service advisor was very 👍 I would recommend Bozard Ford. More

Amazing, best service department Staff very courteous and nice, car was well taken care of. Very secure facility. Down time was to a minimum. Always kept me up to date Staff very courteous and nice, car was well taken care of. Very secure facility. Down time was to a minimum. Always kept me up to date More