Mary Lata

No STAR — PROMISES MADE BEFORE THE SALE, DENIED AFTER THE WORK I strongly caution anyone considering major repairs at Bozard Ford to GO ELSEWHERE. Bozard Ford replaced the engine and drivetrain compone WORK I strongly caution anyone considering major repairs at Bozard Ford to GO ELSEWHERE. Bozard Ford replaced the engine and drivetrain components in my 2018 Ford Raptor. Before I approved the work, their service staff described the coverage as “bumper to bumper,” said it would be like I had “just bought the truck,” and told me I would essentially have a new drivetrain with a factory warranty. I specifically asked service advisor Mary whether the three-year, unlimited-mile warranty included the turbos and starter. I was told that it did. When I requested an itemized copy of the coverage, I was told it could be pulled up at any Ford dealership nationwide. Now that I am experiencing a turbo problem, Bozard Ford is refusing to honor the coverage as it was represented to me. Only after the work was completed did management provide a different and much narrower explanation of what was supposedly covered. That is unacceptable. If those limitations had been clearly disclosed before the repair, I could have made an informed decision about where to have the work performed. Instead, I relied on direct statements from their service department when authorizing an extremely significant repair. I gave Bozard Ford the opportunity to resolve this professionally and honor what their representative told me. Rather than stand behind those representations, they have left me fighting for coverage that I was specifically assured I had. My advice is simple: Do not rely on verbal promises from this dealership—regardless of how confidently they are made. Demand a detailed, itemized warranty document listing every covered and excluded component before authorizing any work. My experience has caused me to lose trust in Bozard Ford, and I cannot recommend their service department. More

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These guys rock! ! Great customer service highly recommend this dealership!!! thank you for a great experience! ! Great customer service highly recommend this dealership!!! thank you for a great experience! More

by monakandah Verified Customer Verified Customer

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Great service and very responsive. Love mobile service very convenient. Also thorough can't believe what they can do in a home garage. Love mobile service very convenient. Also thorough can't believe what they can do in a home garage. More

by nancynbob Verified Customer Verified Customer

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This was the second time working with Mike on a lease deal; the first being at the end of 2022. Knowing and more importantly understanding my parameters, Mike was able to wait out the best incentives f deal; the first being at the end of 2022. Knowing and more importantly understanding my parameters, Mike was able to wait out the best incentives for me, getting me into a vehicle that is far and away above any of my expectations. Mike addressed all of my concerns in full (easy to understand) detail. He also introduced me to Jack Jr. who diligently worked with me until I was comfortable with all the nuances in my new vehicle. Mike knows the flavor of luxury, and how sweet it is. Bottom line, I walked away Very Happy…and it doesn’t get any better than that. Many Thanks to You All, Thom E Linek More

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Iam 75 yrs old and have raised a family. I have dealt with many car dealers for buying and servicing. BOZARD is the best. The people are positive attitude and helpful. Low pressure sales tea I have dealt with many car dealers for buying and servicing. BOZARD is the best. The people are positive attitude and helpful. Low pressure sales teams are appreciated. Service advisors seem like they are on your side. Techs have knowledge and expertise of the Ford and Lincoln cars I have bought there. More

by 4950apple Verified Customer Verified Customer

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My wife and I are in our 70’s, have personally purchased more than 100 vehicles personally and professionally, and we cannot ever remember a during experience that comes close to what we experienced with Mi more than 100 vehicles personally and professionally, and we cannot ever remember a during experience that comes close to what we experienced with Mike and the Bozard Lincoln staff. We were welcomed with respect for our buying reasons and choices, and treated by each staff member throughout the buying process with a highest degree of professionalism. This is the example of how a car buying experience should be. Thank you Mike, Bob and Nate. More

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Third time at Bozard. Cannot recommend them enough! Excellent customer service with both sales and service. Cannot recommend them enough! Excellent customer service with both sales and service. More

by mkcdhaga Verified Customer Verified Customer

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Tischler Nelson was a wonderful salesperson! He went above and beyond to help with the purchase process and answered all my questions even when he was not scheduled to work. He made himself av He went above and beyond to help with the purchase process and answered all my questions even when he was not scheduled to work. He made himself available via phone and text making communication super easy. I purchased my last vehicle from Auto Nation and was not pleased with the process or the service so I came to Bozard since it is closer to me and heard great things. Overall, I have never had an issue with the dealership and everyone from Service to Sales is always great to work with. More

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I've got nothing but good things to say about this dealership. Always great and friendly service. Attentive to my questions and concerns when brought up. Thanks! dealership. Always great and friendly service. Attentive to my questions and concerns when brought up. Thanks! More

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I have had the worst experience at this dealership to the point I am about to travel to Palm Coast Ford instead. On top of being completely screwed over when I bought my car there (I ordered it through the f point I am about to travel to Palm Coast Ford instead. On top of being completely screwed over when I bought my car there (I ordered it through the factory and made the terrible decision to have it shipped to Bozard since it was so close, I tried like xxxx to have it moved to another dealership but Bozard wouldn't release it) the hassle was SO BAD I just signed my life away to get the xxxx out of there and now I am stuck in a horrible payment situation that no other dealership would of allowed. The service department needs to retrained like nothing I have ever seen..... they never know what is going on. For some reason my old car that Bozard took as a trade in is still on my account?! I have told them numerous times to remove it and it is still on my account, I have had a couple recalls and they had no idea how to fix them. I had to have my Palm Bay Ford contact call them to explain to them what to do.... it was completely ridiculous. I have started doing mobile oil changes/services since those guys are extremely nice and knowledgeable but I still have to deal with the service advisor for payment. I recently had a mobile oil change done and I was texted for payment, I responded with a coupon and asked that my points be used, I still have yet to get a response from the service advisor! I have checked in TWICE now asking her if she took the payment because I have not heard back yet. This dealership is a massive pain to deal with in ALL departments!! I will be traveling out of my way to avoid them from now on. More

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