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Bozard Ford Lincoln - Service Center
St. Augustine, FL
2,218 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,218 Reviews of Bozard Ford Lincoln - Service Center
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March 02, 2017
Too little too late I have always had my vehicle serviced at Bozard with little concern, but several months ago I brought my car in with concerns and was told there was n I have always had my vehicle serviced at Bozard with little concern, but several months ago I brought my car in with concerns and was told there was nothing wrong, "if there was the engine light would come on". Now, less than 15,000 miles later, with no engine light warnings, I am told that I need $4500 in repairs and the transmission will need to be replaced. I'm livid, as I don't feel that I was negligent in asking for expert advice long before the issue was out of warranty and out of my budget. I don't think that the gentlemen I worked with on this visit we're at fault but I'm extremely disappointed in Bozard as a whole on how my long term maintenance was handled and the extremely offensive trade in offered after all the money and loyalty I have had to this dealership. More
by s_millican
Verified Customer
March 02, 2017
Great service dept, they will bend over backwards to make yo I went in to have my back up camera fixed it had a blind spot at the trailer hitch but only at night and I do a lot of fishing at night so this was a I went in to have my back up camera fixed it had a blind spot at the trailer hitch but only at night and I do a lot of fishing at night so this was a problem for me they could not find a problem with it but it was day time I showed them a picture of it I took with my phone and I told them this was a problem for me so they went ahead and replaced it anyway,other dealers I have delt with wouldn't have done that but they wanted me happy I love this dealership More
by Swamp Dawg
Employees Worked With
March 02, 2017
Excellent customer service! I have been bringing my vehicles to Bozard for years to the service department. I have always dealt with Jeff Sparks he always treats me great and is I have been bringing my vehicles to Bozard for years to the service department. I have always dealt with Jeff Sparks he always treats me great and is so helpful. I truly appreciate him. More
by sferrell224
Employees Worked With
March 02, 2017
Good service this time, not so good service last time As snowbirds we bring our 5th wheel and Ford F350 to Florida every winter. And about when we hit St. Augustine we have to get an oil chance. Last ye As snowbirds we bring our 5th wheel and Ford F350 to Florida every winter. And about when we hit St. Augustine we have to get an oil chance. Last year when we got the oil change everything went well until I returned to my home dealer (Bob Shope Ford, Elizabethtown, KY) and when I got my next oil change was told that I had a stripped oil plug from the last oil chance service. That had to be your dealership. It was only 11 bucks to replace, but still it didn't sit well. Obviously not enough not to go back to your dealership because you're the only one in the area. This time it appeared to go well. I'll let you know this time if I have another stripped oil plug. More
by DONALDEREICHERT
Employees Worked With
Don't remember
March 02, 2017
FANTASTIC! ! Prompt, courteous and experienced professionals Love the outstanding customer service! ALL employees are very knowledgeable, they demonstrate all attributes that customers appreciate in a service i Love the outstanding customer service! ALL employees are very knowledgeable, they demonstrate all attributes that customers appreciate in a service industry! Bozard Ford is the BEST!! More
by MODOM1121
Employees Worked With
March 02, 2017
Top service center. With four different vehicles being serviced at the dealership all the time. They have always done an excellent job and completed it on time. Whenever With four different vehicles being serviced at the dealership all the time. They have always done an excellent job and completed it on time. Whenever I have a problem they are quick to resolve it and it can be done quickly. Keep up the good work. More
by RSTYDE
Employees Worked With
Kevin Bressler
March 02, 2017
Excellent Service, Efficient and Friendly Bozard Ford has mastered customer service. The entire staff is cheerful and the atmosphere is always very pleasant. I always know everything will be d Bozard Ford has mastered customer service. The entire staff is cheerful and the atmosphere is always very pleasant. I always know everything will be done right the first time. More
by katiesyoung
Employees Worked With
March 02, 2017
Above and beyond The service department at Bozard Ford including the managers service writers and technicians make you feel at home and your vehicle is number one pri The service department at Bozard Ford including the managers service writers and technicians make you feel at home and your vehicle is number one priority and customer satisfaction is number one and Bozard Ford More
by ss1971454
March 02, 2017
Colby Clarke is the man I only trust my car to a few. I go out of my way and drive 2 hours to get my car serviced by Colby Clarke. He is THE man to go to. I only trust my car to a few. I go out of my way and drive 2 hours to get my car serviced by Colby Clarke. He is THE man to go to. More
by NAMTU888
March 02, 2017
Warranty claim and various recalls Bought one of the long awaited Focus RS over the summer and after 14,xxx miles, there were issues developing in the engine. Turned out to be a manufa Bought one of the long awaited Focus RS over the summer and after 14,xxx miles, there were issues developing in the engine. Turned out to be a manufacture defect in the headgasket. I handed my car off to Colby Clarke (via a flatbed) and a little over a month later, there was a completely brand new engine and the quirky recalls were taken care of. Being without a vehicle for a month, he was able to source me authorization for a rental in the interim. I got the car back better than new. I walked into the service center, was handed my paperwork, keys, and a smile. So very painless and ever so thankful. More
by agspalding79
Employees Worked With
