I took my 2011 ford edge, which was bought there, to get the touch screen replaced. The software failed and was under an extended warranty. I started dealing with this about a year ago now. I took 4 one hour long trips to Los Lunas just to finally get it diagnosed and when it was it took another month to get the part in. My health took a turn for the worse a little time before my appointment with them and I couldn't make it. I was able to get another appointment made 9/7/2015, Labor Day. I asked when I made the appointment if they were for sure going to be open, Vince Montoya the service person I had been dealing with said "yes, we'll be here." I drove down to Los Lunas, another hour drive, to find their doors closed to service department and sales only open. Talked to a sales rep that was very sorry for the trouble they caused and that he would tell the general manager and have him call me. That call never happened. Called this morning to talk to Vince again and he put me on hold for 13 minutes before I could even talk to him. When I finally did he wasn't sympathetic at all just simply said "oh yeah, we were closed" ?? spent more time on the phone waiting for him to get his xxxx together I guess and I find out that the part isn't even there. So right now I am waiting for him to call back and let me know when the part will be in and when I can make another appointment to get this fixed. Once this gets fixed I am done going there for anything. They don't know their butt from a hole in the ground, and believe that they aren't at fault for xxxx. My advice to anyone car shopping out there, don't buy a vehicle from them, because when something goes wrong and you need it fixed they'll take their sweet time to do it and most likely will make you come back multiple times.