Braman BMW Miami

I am writing to share my profoundly disappointing experience with Braman, despite having trusted this dealership based on the overwhelmingly positive experiences of my friends and family. Unfortunate experience with Braman, despite having trusted this dealership based on the overwhelmingly positive experiences of my friends and family. Unfortunately, my own experience has been the complete opposite. I purchased a vehicle on May 26. Unbeknownst to me at the time of sale, the vehicle had been previously involved in a collision. This critical fact was never disclosed to me prior to the transaction. Under Florida law (Florida Deceptive and Unfair Trade Practices Act, Fla. Stat. §501.201 et seq.), failing to disclose known material damage constitutes a deceptive practice. This is especially serious when such information would clearly impact a buyer’s decision. Additionally, I was sold add-on products and services without my knowledge or consent. These extras were bundled into the contract without clear explanation, and I was rushed through signing paperwork, which I did not receive until late the following day—despite repeated requests. Under Florida Statutes §520.07, consumers are entitled to a copy of the signed retail installment contract at the time of execution. Upon learning that the vehicle had prior damage, I immediately demanded to return it. To this day, the dealership has never acknowledged that the car was previously crashed. I bought the second car May 28. Over a month later, the financing terms are still not corrected, leaving me in a prolonged state of uncertainty and frustration. Beyond the issues with the transaction itself, the dealership failed to provide a second key, and basic assistance with vehicle setup was never done. I had to follow up multiple times simply to obtain the spare key—something that should have been standard with delivery. This experience has robbed me of considerable time, caused unnecessary distress, and has completely ruined the excitement and joy typically associated with purchasing a new vehicle. I have retained all evidence of this ordeal—including messages and emails documenting the lack of transparency and support. I strongly encourage any prospective buyers to thoroughly document every interaction and ensure they receive all paperwork before signing. Under Florida law, consumers are entitled to clear, accurate disclosures and fair treatment. If you are pressured into signing documents or if material facts about the vehicle are withheld, you may have grounds to file a complaint with the Florida Department of Agriculture and Consumer Services or pursue other legal remedies. Which I will be doing so as I have had enough with the charades. I was not aware of this until recent & will be exercising my rights. More

Braman BMW goes above and beyond, Lester my advisor is always attentive and does everything to ensure his clients are satisfied always attentive and does everything to ensure his clients are satisfied More

It is the worst service center l have ever visited. They are very good for selling cars but for subsequent service the rating is zero. I would never buy a BMW car again, just to avoid having the servic They are very good for selling cars but for subsequent service the rating is zero. I would never buy a BMW car again, just to avoid having the service problem. I have tried to talk to the managers but no one has taken my call. More

Jomar Ozroco offers professional, caring service. Actually, everyone at Braman Motors welcomes me while taking care of my car needs. Actually, everyone at Braman Motors welcomes me while taking care of my car needs. More

Team has been great, especially Holly and customer service. Downside is Car has not been able to be fixed. service. Downside is Car has not been able to be fixed. More

Great professionalism, no pressure, and willing to listen to our needs. The closing process was smooth. to our needs. The closing process was smooth. More

special people, very professional, Good service, very clear business, vehicles in excellent condition, good people clear business, vehicles in excellent condition, good people More

Service was excellent. From the drop off to the pick up. And the video was very nice From the drop off to the pick up. And the video was very nice More

I’ve been a customer of Braman BMW for well over a decade. Their service is good, they try to improve every time which is great and their mechanical team is certified and very thorough. there is thoug decade. Their service is good, they try to improve every time which is great and their mechanical team is certified and very thorough. there is though always room for betterment , if attention to small details was applied. More