Braman BMW West Palm Beach

Mr. Orth was very personable and professional. You always want to return to a place (whether its a restaurant or a retail store) where the people are friendly and make you feel welcomed. I have recommended n want to return to a place (whether its a restaurant or a retail store) where the people are friendly and make you feel welcomed. I have recommended numerous friends to visit your West Palm Beach location. Although I live in Jupiter, FL (and you recently opened a BMW location there), I enjoy visiting and doing business with the WPB, FL dealership. Thank you. More

Prior to coming to Braman we had visited another BMW Prior to coming to Braman we had visited another BMW dealership and the experience could not have been more different. My experience at Braman was ou Prior to coming to Braman we had visited another BMW dealership and the experience could not have been more different. My experience at Braman was outstanding from the moment we entered the door. The receptionist greeted us immediately and directed us to our sales representative John Weltzien. John was very pleasant and knowledgeable in all aspects of my car buying experience from different models, options, insurance requirements and a true accurate time line to deliver the car. John made us feel comfortable and not rushed as the other dealership did. John ordered the car for us and stayed in touch every step of the way from the ordering of the car to the day I took delivery. John is a very sincere and honest person which contributed to my level of comfort with this whole experience. John provided me with excellent customer service and showed a tremendous attention to detail which I certainly appreciated. The day I picked up the car John again demonstrated exceptional customer service with the amount of time he took to go over the options on the car and how to work everything. Buying a car can be stressful and overwhelming and I just wanted to express my true thanks to John for all of his help in making this an enjoyable experience and I look forward to getting my next BMW with John. More

Our salesman, Willie was exceptional. He really knew everything about the car. His knowledge and the service he provided exceede our expectations even long after the sale. We have never experienced th everything about the car. His knowledge and the service he provided exceede our expectations even long after the sale. We have never experienced this level of service at any other dealership in the area. More

Simply it was an excellent service and we got the vehicle we needed. Willie showed us every sngle feature available on the X5. This gentleman is extremely knowlegable with evry aspect ad features on the X5. we needed. Willie showed us every sngle feature available on the X5. This gentleman is extremely knowlegable with evry aspect ad features on the X5. Afte the test drve he showed us and toured us through the service department. This is smething no other person ha dne for us. More

Beautiful showroom and excellent service reputation Beautiful showroom and excellent service reputation Very friendly sales staff and personable manager Finance department extremely helpful Salesper Beautiful showroom and excellent service reputation Very friendly sales staff and personable manager Finance department extremely helpful Salesperson Willie went out of his way to accomodate our needs second car purchased at this dealership and would not buy anywhere else More

Braman made everything easy. I showed up one morning asking for information about an X5 and Willie Orth spent his entire day with me. We talked about my needs/wants and then test drove multiple vehicle asking for information about an X5 and Willie Orth spent his entire day with me. We talked about my needs/wants and then test drove multiple vehicles before deciding. Then Willie went on the hunt to find EXACTLY what I was looking for. The sales manager was reasonalbe and the finance department made it all happen. I would recommed Willie and Braman without hesitation. More

I have bought several BMW's from Braman and specifically, from Nick Patel. Although I live and work in Tampa, I still buy my new BMWs from Nick. The level of service before and after the sale I get from Nic from Nick Patel. Although I live and work in Tampa, I still buy my new BMWs from Nick. The level of service before and after the sale I get from Nick makes it worth the complexity of buying from a dealer that's not in my area. I'd like to commend and thank Nick for his superior service. I strongly recommend Nick and Braman every chance I get. More

Very helpful and knowledgeable staff. They took time with me and I never felt rushed. They taught me the features of the car and made sure I was comfortable with them. They offered for me to come back with me and I never felt rushed. They taught me the features of the car and made sure I was comfortable with them. They offered for me to come back for more instuctions as I gained more confidence. Mr. Orth was a pleasure to work with. More

Willie is a nice and good salesman. He was fine to work with however his follow up is poor. We bought my wifes car and there was a scratch in the rocker panel, during delivery Willie and the GM said "make with however his follow up is poor. We bought my wifes car and there was a scratch in the rocker panel, during delivery Willie and the GM said "make an appointment, take it to service, we will get it fixed while you wait." A week goes by and I take it to service and they said they needed to keep the car and we would have to make another appointement to come back. I made an appointment to do so and Missy gets a call from serivce the day before the appointemtn who said it needed to be arranged as a sales concession and she would have to call Willie to work it out (why cant you work that out amounst yourselves and not involve your cusotmer?). Missy talks to Willie everything is supposedly fine, she comes in and they had to give her a rental, becuase it is not warranty serice it is a sales concession, sales later does not give a PO to enterprise who charges us for the rental, it was later refunded but required repeated follow up from us to do so, I felt like there was little follow through and it was aggrivating. Then we come back a month later to buy ANOTHER car from Willie on January 8th. It had to be ordred and Willie said it would be 6-8 weeks, at the time of purchase he said he would call me with a production number so we could track it's progress. Today (1-25) I get an email from Willie who sends me the production number and said the delivery will be March 31 (12 weeks from order). It is what it is and I am willing to wait, but given his track record for follow up, I am curious if the order was entered in a timely manner. Perhaps its the end of the month and he needed to turn the order in for his commission. More

I went to this dealership solely to learn about thew BMW car lineup and was immediately greeted by Willie Orth who proceeded to explain the various models, their specifications and their price points. After car lineup and was immediately greeted by Willie Orth who proceeded to explain the various models, their specifications and their price points. After ascertaining my desire for a 7 series he immediately put me in a 750 Li for a test drive explaining during the ride the features of this model, the various offered specifications and the functioning of the navigation system. After the test drive, I decided to purchase this car if the price was reasonable knowing full well that the model that I had chosen was expensive to begin with. Our negotiations on price at purchase were fair, in my opinion. After purchase, I also was able to test the service dept.I was greeted very courteously with an appointment that was on time and work performed was excellent. Because of my experience, I would not hesitate to recommend this dealership and Willie Orth for a BMW purchase. More