Eduardo Fuentes

I brought my BMW in for a servicing appointment. My service advisor was Eduardo Fuentes. He did an outstanding job. That is why I am spending my time writing this review. He returned my calls My service advisor was Eduardo Fuentes. He did an outstanding job. That is why I am spending my time writing this review. He returned my calls quickly, set a convenient time to come in, (handed me a coffee when I did!!!!), documented my concerns, called and emailed what work needed to be done and what it would cost, had the car serviced, returned it freshly washed and cleaned, and charged a reasonable fee. (I value-shopped the European auto service shops in the area. My car is now older and out of warranty.) BMW West Palm Beach was the best value and I trust their work. Loved the service advisor Eduardo Fuentes. Good job! More

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Marc and i have been working together for 20 great years. I have purchased over 15 cars from Marc. Great person to work with. I appreciate the hard work he puts in on every transaction. I have purchased over 15 cars from Marc. Great person to work with. I appreciate the hard work he puts in on every transaction. More

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Eduardo Fuentes, made my experience such a pleasure. I have had BMWs and from all my experiences with the service department this is by far the best. I will be back and I highly recommend Eduardo! I have had BMWs and from all my experiences with the service department this is by far the best. I will be back and I highly recommend Eduardo! More

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Absolutely the worst customer service I have experienced from a car service center. Eduardo was condescending, cold, and arrogant. I had a potential manufacturer warranty issue. I also found the sales team from a car service center. Eduardo was condescending, cold, and arrogant. I had a potential manufacturer warranty issue. I also found the sales team to be sub-par with some of the same attitude problems. Customers treated with dismissive interaction and seemed as if it were a "burden" to their time. I love my car but will never work with this center again. More

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Robert Sadler contacted me after I called BMW of Columbia SC. and requested a Genius meeting to set up my new BMW. While at Braman I also had a brief contact with a Service Advisor named Fuentes who was busy SC. and requested a Genius meeting to set up my new BMW. While at Braman I also had a brief contact with a Service Advisor named Fuentes who was busy with another client. I wanted to introduce myself since Braman would be servicing my vehicle.but he did not show much interest. More

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I'm on my 5th or 6th (I've lost count) lease of a BMW. The car is good, but what keeps me coming back to BMW is my service advisor, Eduardo Fuentes. On those rare occasions when the vehicle needs servic The car is good, but what keeps me coming back to BMW is my service advisor, Eduardo Fuentes. On those rare occasions when the vehicle needs service (routine, or otherwise), Mr. Fuentes gets me in/out of the dealership at warp speed and always makes the experience pleasant. More

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The Service Department of Braman BMW of West Palm Beach is excellent. It is well run and efficient. The staff is polite and friendly and helpful. My service advisor, Eduardo Fuentes was great! is excellent. It is well run and efficient. The staff is polite and friendly and helpful. My service advisor, Eduardo Fuentes was great! More

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Super Dealer Braman is great to work with. Looking forward to do more business in the future. Mark Jaffe is great to work with. Great Management. Super Sales and s Braman is great to work with. Looking forward to do more business in the future. Mark Jaffe is great to work with. Great Management. Super Sales and service dept. More

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Worst customer treatment I have ever encountered I made an appointment to bring my car in for service as the blower motor stopped working. Waited two days for appt. and showed up at dealership. The h I made an appointment to bring my car in for service as the blower motor stopped working. Waited two days for appt. and showed up at dealership. The headrest motor also did not work and the cup holder was broken, as was the rear window gasket. After a week and a half, I stopped by dealership as my service advisor was now on vacation. I asked at desk for information on my car and after about 10 minutes they pointed me to a SA that was looking into my car. At that point, the fan was fixed, the cupholder was on order, the headrest motor had come in the day before, but was not replaced. The SA went over my list of items to repair, which should have been finished by now, but said he would make sure the tech understood my list?! I leave, a little mad that the car is not fixed, but they have done this to me before, so it is expected. I get a call a couple of days later and am told the rear window needs to be removed and they have to order the gasket. The car has been there 2 weeks at this point and they are still ordering parts?Friday comes, that is 2 1/2 weeks since I dropped off my car, and I just show up at the dealership, walk in and sit at the SA's desk. I demand my car back. He offers to wash it, I say no, just give me back my car. After 1 hour, I drive away in a car that is dirtier than ever, Has boot prints in the back floor carpet, and smells like something died in it. I then realize the back window has been replaced because the window tint is not on it. I bought the car there, had them tint the windows for me, so I don't know why they would give it back to me not tinted. If they had just told me, I would have paid to get it done. Now I had to waste more time to take the car somewhere to get it done. 2 1/2 weeks, plenty of time to fix the car, retint the window and clean the car, get the excess window sealant off the paint, etc. Also, when they replaced the cupholders, they put two deep scratches on the wood finish of the center console. Every time I take the car there, they damage it in some way. Last time, 2 small dents in the hood, before that, door ding in passenger door. This is a 2013 70k 535i M sport, 20k miles garage kept and handicapped parked car, plenty of room away from other cars. They inspect the car every time it goes there, they always say there is not a mark on it. I point out each defect when I pick it up, and they can't see it or it was there before. I leave bad reviews and someone calls, leaves message, and last time I call back 3 times and leave messages, he never calls back. I called BMW of North America and it's the same thing. Nobody cares about the terrible service. My engine light came on today and I don't know where to take it. I still have a year on the factory warranty and have extended warranty and maintenance until 2020 and have no place to take the car. I just read about Vista BMW, 50 miles from me, and they are just as bad according to reviews. Unbelievable. I guess I will go to the Mercedes dealer, they are right down the street from Braman and the reviews look good so far. I can't believe that I have to get rid of a low mileage perfect 5 series because service sucks and BMW NA doesn't care. More

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Great Team The Team at Braman BMW is great. I had the easiest buying experience in my life.I told them what i was looking for and with my luck they had the exact The Team at Braman BMW is great. I had the easiest buying experience in my life.I told them what i was looking for and with my luck they had the exact BMW M6 i was looking for. Michael Scharmer and Mark Jaffe were great. I look forward to buying my next BMW with these guys. More

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