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Braman BMW West Palm Beach
West Palm Beach, FL
1,567 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,567 reviews
September 14, 2025
Thank you to Nicole and the team at BMW West Palm Beach .You made the entire experience today easy, smooth, and truly enjoyable. Your dedication and attention to detail really stand out. .You made the entire experience today easy, smooth, and truly enjoyable. Your dedication and attention to detail really stand out. More
by alejandra.obregon999
Employees Worked With
September 12, 2025
Santiago was an exceptional professional. From the moment I requested to speak with him to when I drove away in my vehicle he was there every step of the way answering all of the questions th From the moment I requested to speak with him to when I drove away in my vehicle he was there every step of the way answering all of the questions that I had. Cam from Finance was also extremely helpful. Great duo More
by leonelaugust
September 11, 2025
They were fantastic and efficient. Didn’t keep me waiting and the process was seamless for purchasing a new vehicle. Didn’t keep me waiting and the process was seamless for purchasing a new vehicle. More
by TORI WEISSMAN
Employees Worked With
September 11, 2025
Excellent salesperson and dealership. This is my 7th car with them. Jamal was exceptional and so was the rest of the team. Thanks This is my 7th car with them. Jamal was exceptional and so was the rest of the team. Thanks More
by Stylianos.kritikos
Employees Worked With
September 10, 2025
Jamal has been very effective in handling this transaction and has responded promptly when I had some concerns. I will recommend Jamal to my friends and acquaintances! transaction and has responded promptly when I had some concerns. I will recommend Jamal to my friends and acquaintances! More
by rameshpattni
Employees Worked With
September 09, 2025
GiGi was great. Not a pushover, very professional and polite. I would recommend her any time Not a pushover, very professional and polite. I would recommend her any time More
by Acjaakkola
Employees Worked With
September 06, 2025
*****Braman-BMW-Electric Nightmare***** Based on my recent experience, I strongly advise caution when considering doing business with any Braman dealerships, particularly if you are in the market for a recent experience, I strongly advise caution when considering doing business with any Braman dealerships, particularly if you are in the market for an electric vehicle. From the beginning of the sales process, I encountered several issues that raised serious concerns about transparency and customer care. My trade-in was significantly undervalued, only to later find it listed with a $10,000 markup. Information provided about the vehicle’s MMR (Manheim Market Report) was misleading, and the overall sales process lacked the honesty and professionalism one would expect from a premium dealership. I was encouraged to lease a BMW i5 that had a visible scratch on the bumper and was told to return later for repairs. More troubling, products and warranties I had explicitly declined were added without my consent. Upon delivery, the vehicle was not cleaned and exhibited immediate mechanical concerns, including faulty windshield wipers, wheel bearing issues, unusual clunking and extreme fan noises during and after DC fast charging sessions (Electrify America - BMW advertised external partner). The (popcorn like sounds) were severe enough to warrant pulling over to let the vehicle cool down. Despite taking the vehicle back to the dealership within two weeks, there was no resolution. After a month of follow-ups and involvement from BMW North America, I was told an exchange of collateral had been approved. However, this too turned out to be misleading — I was later asked to pay over $19,000 plus deposits and fees to move forward in an attempt to lure me into a trade, which is unreasonable in the context of a potentially defective electric vehicle. In such cases, either a buyback or a collateral exchange should be applicable, not a costly trade-in. The vehicle has now been at the dealership for over a month, and service staff have refused to take it to an Electrify America station for the appropriate diagnostic tests. At this point, I am deeply concerned about the safety of this vehicle — not just for myself and my family, but also for the general public. There are ongoing reports of similar issues with the i5 both domestically and abroad, particularly related to overheating and high-voltage battery cooling systems. In conclusion, this experience has left me extremely disappointed in both Braman’s dealership practices and BMW’s handling of EV-related safety concerns. The combination of misleading sales tactics, lack of transparency, and inadequate service response represents a serious breakdown in customer care and corporate accountability. I would not recommend Braman dealerships, and I would strongly advise prospective buyers to conduct thorough research before committing to a BMW electric vehicle or Braman Motor Cars. ***My Braman experiences have been nothing short of deceptions, lies, sales misconduct, lack of integrity and an overall unethical sales culture.*** Sold me a defective vehicle-Unreal!!! https://www.youtube.com/@jaearn3164/shorts More
by JYE
Employees Worked With
Other Employees :
Adriana Carelli, C.J. Huffman, Michael Morganstein
August 30, 2025
Bad service . Bad management horrible consumer service … front and back of the house is bad Bad management horrible consumer service … front and back of the house is bad More
by Peteyrosado
Employees Worked With
August 29, 2025
It was a great experience purchasing from the Braman Dealership. It was a pleasure working with Jamal and the team due to their high professionalism. The process was very efficient, and I highly recomme Dealership. It was a pleasure working with Jamal and the team due to their high professionalism. The process was very efficient, and I highly recommend Jamal and Braman BMW. More
by Vijay
Employees Worked With
August 28, 2025
I recently purchased a BMW X3 and had the pleasure of working with Nicole. She was incredibly friendly, professional, and helpful throughout the entire process. Nicole isn’t pushy or “salesy” She answere working with Nicole. She was incredibly friendly, professional, and helpful throughout the entire process. Nicole isn’t pushy or “salesy” She answered all of my questions with patience, kept everything clear and transparent, and went above and beyond to ensure everything went smoothly. The whole experience was seamless thanks to her. I highly recommend asking for Nicole if you’re looking for a stress free enjoyable car buying experience! More
by Sophia.salih.2017
Employees Worked With
