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Braman BMW West Palm Beach

West Palm Beach, FL

4.8
1,550 Reviews
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2901 Okeechobee Blvd

West Palm Beach, FL

33409

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Showing 1,550 reviews

March 16, 2021

Anthony responded to my inquiry for a certified preowned BMW promptly. He reached out to follow up on details of what I was looking for and showed me a selection of beautiful BMWs. Selected mark downs we More

by Lj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Avila , Anthony D'Amico
March 16, 2021

After 10 years from being passed down my first BMW and 8 years of schooling, I was finally in a position to purchase my first car. As soon as I saw my gorgeous CPO 2018 440i, I knew that this was "it". No o More

by spartanprof
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony D'Amico
March 16, 2021

Why can’t all salespeople be like Nicole? Honestly the Why can’t all salespeople be like Nicole? Honestly the easiest and most pleasant car buying experience I’ve had. Nicole worked hard to get me a fa More

by Francescafrappuccino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
March 14, 2021

Searched on line and made contact with Anthony. Very professional and courteous. Most pleasant buying experience my wife and I ever had. This purchase is for our 16 year old daughter. More

by tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Touma, Anthony D'Amico
March 14, 2021

Not satisfied with the service. Ladies at front desk did not communicate well. Wait times are super long. There is not anyone who seems to understand the flow. They told me it would take 3 days for an oil More

by Juliegarrison75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Teves
Mar 15, 2021 -

Braman BMW West Palm Beach responded

Hi Ms. Garrison, We strive to provide a world class experience to each and every customer. Communication is an essential part of that experience and in this case we failed. For that we apologize. The reason the repair took several days is that your fuel tank pressure sensor was faulty. This required us to safely drain the entire gas tank, remove the fuel pump, replace the fuel tank pressure sensor and adjust it to assure proper function. That was the long hard part of the job. The easy part was the actual oil change. Where we failed was not properly explaining the repair and providing the good news. The entire hard part of the repair was covered by your excellent BMW warranty, so out of an $891 repair bill, your portion was a small fraction of that just for the oil change. Additionally, per our custom, we provided you a loaner vehicle for the full amount of time so your inconvenience would be minimal. I have emailed you a copy of the repair. If you have any questions, please call me personally at 561-242-3401. I am also sending by mail a BMW hat as a gift for the frustration caused. Best regards, Daniel Bayard Client Care.

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Mar 15, 2021 -

Juliegarrison75 responded

Daniel, Thank you for the explanation. I feel the communication was not clear and if that was communicated it would have been helpful. I would not hear for a day or two and would need to text my contact to find out status and yet just said delayed with no explanation. I am hoping they will communicate with the customer on these processes. Thank you, Julie

More
Mar 16, 2021 -

Braman BMW West Palm Beach responded

Julie, This is why we appreciate your feedback. At Braman Motorcars, we are always seeking ways to improve. Thank you for the understanding. Danny

March 13, 2021

Anthony went above and beyond expectations. Highly recommend him along with Braman. Good experience, I will no doubt return for my next vehicle purchase. Big. Ups! More

by rtw730
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony D'Amico
March 13, 2021

Nicole did an amazing job helping me buy my first BMW. Easily the best car buying experience I have had. Thanks for being patient with me!! More

by Atgtravels013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Stem
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 11, 2021

Ask for Anthony D'Amico, he is the best! I live in NJ and was searching for a 2020 X4 M40i and found the exact car I wanted at Braman BMW West Palm Beach. He is amazing and makes the process really smooth. H More

by andrewlatef
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Anthony D'Amico
March 09, 2021

Eddie Avila was very helpful with details about the car, having it ready when we arrived and helping with questions regarding out of state registration and extended warranty. More

by adcraig
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Serpone
March 08, 2021

Eddy is amazing and beyond accommodating! I definitely recommend him as your go to rep. He was patient and made sure that both me and my family were taken care of. More

by NataliaM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Scharmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Barry, Marc Valdes
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