Braman BMW West Palm Beach

Atrocious service Run fast. My car was damaged, soiled and mishandled here. Service advisors are very polite, well dressed and pleasant but they disguise a service depa Run fast. My car was damaged, soiled and mishandled here. Service advisors are very polite, well dressed and pleasant but they disguise a service department that is a true disgrace to BMW. Cannot believe that they survive with this level of repair talent that i unfortunately have seen and experienced. By the way, they do not balance wheels properly either...... my complementary balance made my car undrivable due to vibration so had to cancel trip while getting it done properly later More

All my expectations were addressed in a professional manner. I have always had great service personnel and sales experiences at Braman. In fact the Bentley service department could learn a few things from the BM I have always had great service personnel and sales experiences at Braman. In fact the Bentley service department could learn a few things from the BMW service department. The only thing that concerned me in my recent experience was the fact that my bike hitch on my 2013 vehicle couldn't be transferred to my 2017 like it was from my 2011. This resulted in my having to install the BMW hitch at a cost of over $1400. The hitch that was installed does not properly accommodate my current bike rack. So there is my issue. Other than that I was totally satisfied with my experience. However, this is a deal breaker for any future purchases from Braman. More

Painless and Professional experience For almost 20 years we had dealt with the same BMW dealer in northern NJ. In that area there were three BMW dealers all within a short driving distan For almost 20 years we had dealt with the same BMW dealer in northern NJ. In that area there were three BMW dealers all within a short driving distance which provided choice. We had settled on one because they were always easy to deal with and always seemed to offer the best deal. When we relocated to south Florida we were apprehensive since Braman BMW seemed to be the only game in town. We were coming off lease on a 428 and were looking for something bigger. We met Harry who couldn't have been more helpful. He went through all our pricing options on SUV's and the new 5 series. There was never any pressure to close a sale prior to our giving some thought on which model we would settle on. We returned after a few weeks choosing a new 5 series. Harry again answered many questions that we posed to him and we signed a contract. On pick up of the vehicle everything went exactly as Harry had promised. There were no surprises. We had been used to our sales person going over the features of the car on delivery. At Braman they have "geniuses" who explain the vehicle features to you. We were introduced to Francisco Santos. He went over everything and answered every question that we posed. He even answered many non BMW related tech questions. We have an older version IPOD that would just not work with the new 5. Francisco promised that he would research it and within days called back with a possible solution. We're convinced that this dealership was as interested in our business and kept their promises just like the dealership we had grown so found of back in NJ. More

do not trust horrible horrible horrible, fraud ! Steve Johnson Sales Manager is a real scammer and wordless human. they always trying to advertise already pr horrible horrible horrible, fraud ! Steve Johnson Sales Manager is a real scammer and wordless human. they always trying to advertise already previously sold cars. OMG More

Outstanding! I've owned and leased many cars - from Mercedes Benz, BMW - Ferrari's. However, my recent experience at Braman Motor Cars West Palm Beach // Braman BM I've owned and leased many cars - from Mercedes Benz, BMW - Ferrari's. However, my recent experience at Braman Motor Cars West Palm Beach // Braman BMW WPB, was above and beyond any other experience I've had at other dealerships. The only place I will be purchasing and leasing my cars! The entire team that I had the pleasure of working with from my sales associate Mr. Jorge Mundo, to my introduction to upper management and the finance manager Mr. Alejandro Barrios - all treated me and my family with the upmost respect and professionalism. 10/10 - 5 Stars! My only regret is not getting my former vechiles there. More

Horrible buying experience, be very careful here. 9/3/16: I went in with my wife to work out a deal on a CPO 135i. I had serviced my wife's car at Braman and was familiar with the salesperson (Jon E 9/3/16: I went in with my wife to work out a deal on a CPO 135i. I had serviced my wife's car at Braman and was familiar with the salesperson (Jon Ehrlich who no longer there) Issues: 1) According to Braman, the previous owner had a vanity plate. When they removed the plate, they had to respray the front bumper and it appeared sloppily done; 2) The headlamp spacing and front bumper were not aligning properly, almost like the bumper had been damaged and not re-affixed properly. This left a significant and noticeable gap; 3) I inquired about what was done to get this car to CPO standards. I was told the car had new or like new tires (note later this was far from the truth); 4) I noticed a light vibration when lightly braking which seemed to be warped rotors (I found this hard to believe as the car had just passed BMW's "strict CPO requirements!" I wrote on the "we owe" sheet that the deal was "contingent on the vehicle inspection stating car was in same condition as Braman has described or I have the option to cancel the entire contract with all deposits refunded." This was signed by my salesman as managers had went home. Michael Morganstein, the preowned manager was fully aware of its existence. I brought my vehicle to Eurowerks in Deerfield as early as I could get an appointment. Eurowerks expressed concern in two areas: The driver headlamp spacing was excessive; the bumper was not sitting even close to flush with the vehicle. Braman had disclosed the bumper was painted solely because of a vanity plate on the vehicle. If this is the actual truth, and I am skeptical at best of its veracity, the painting was done incredibly poorly. The bumper was painted while on the vehicle and was already peeling in some places. The screws which held the bumper in place were sprayed too which proved the bumper was painted while on the vehicle. The vehicle had numerous areas of over-spray as a result, corroborated by my body shop. Eurowerks could not confirm any hidden damage until the bumper in fact was removed. In addition, the front rotors were warped and the car needed a complete front brake job. Immediately after leaving Eurowerks, I drove the vehicle back to Braman. I showed the Eurowerks paper to Jon and expressed my concerns. He brought over Michael Morganstein who attempted to rectify the situation. I told him how I was very disappointed in the findings of the bumper and was concerned about potential hidden damage behind it. I told him I was going to exercise my option to cancel the contract as the representation that the bumper was painted solely for the vanity plate was not accurate. He expressed that the "we owe" paperwork was not binding because a manager never signed it. After I expressed my desire to cancel the contract, Michael became very defensive. He said he would get everything taken care of and would put me in a loaner car and pay for the Eurowerks invoice. Braman had my vehicle approximately 9 days. The bumper was still off when I picked it up, but they managed to adjust the bumper where it wasn't too bad. I took the vehicle and drove it nearly two weeks. I returned home one evening and noticed that the front bumper had started peeling. I couldn't believe this much damage could happen from what appeared to be a rock hitting my bumper as the point of impact was visible. I brought the vehicle to reputable body shop which corroborated my concern: a rock hit the bumper, but the damage should have ended there. The peeling under the point of impact was a result of the bumper not being painted properly. Braman ended up fixing the bumper but I had to get corporate involved to do so. The new front brake job began scoring soon after I picked the car up and had to be redone. Last week, my tire shop said I needed new rear tires. This is after 9k miles of use on what were supposed to be new/like new tires. I was in today with Rod Ortega, service manager, who put my car on the lift and offered to give an alignment/mount balance if I bought the new rear tires ($500+). I told him what had been explained to me regarding the condition of the tires. He showed me his CPO sheet which said these tires had JUST passed CPO standards at 6mm (5mm would fail and new tires are at approximately 8-9mm). I was never told the tires were anything but new/like new. The tires on this vehicle had approximately 60% tread when I purchased the car on 9/3, not 90%. I gave Rod the opportunity to make it right. I also let him know I would never purchase from Braman again and would be servicing both of my BMW's at Vista in Coconut Creek. Braman service is a nightmare, often making you wait hours on end. Vista is a dream by comparison. I saw on my internal sheet, I am a "difficult customer." I am not a difficult customer when work is done in a professional manner. Braman work is sloppy and unprofessional. Be extremely careful when dealing with Braman. Matthew Rubin March 2017 More

Mark Hull Been with Braman since 99 BEST customer service and sales advisor. In and out in hour and my car was detailed and all set up with my personal s Been with Braman since 99 BEST customer service and sales advisor. In and out in hour and my car was detailed and all set up with my personal settings. THANKS More

Worst customer treatment I have ever encountered I made an appointment to bring my car in for service as the blower motor stopped working. Waited two days for appt. and showed up at dealership. The h I made an appointment to bring my car in for service as the blower motor stopped working. Waited two days for appt. and showed up at dealership. The headrest motor also did not work and the cup holder was broken, as was the rear window gasket. After a week and a half, I stopped by dealership as my service advisor was now on vacation. I asked at desk for information on my car and after about 10 minutes they pointed me to a SA that was looking into my car. At that point, the fan was fixed, the cupholder was on order, the headrest motor had come in the day before, but was not replaced. The SA went over my list of items to repair, which should have been finished by now, but said he would make sure the tech understood my list?! I leave, a little mad that the car is not fixed, but they have done this to me before, so it is expected. I get a call a couple of days later and am told the rear window needs to be removed and they have to order the gasket. The car has been there 2 weeks at this point and they are still ordering parts?Friday comes, that is 2 1/2 weeks since I dropped off my car, and I just show up at the dealership, walk in and sit at the SA's desk. I demand my car back. He offers to wash it, I say no, just give me back my car. After 1 hour, I drive away in a car that is dirtier than ever, Has boot prints in the back floor carpet, and smells like something died in it. I then realize the back window has been replaced because the window tint is not on it. I bought the car there, had them tint the windows for me, so I don't know why they would give it back to me not tinted. If they had just told me, I would have paid to get it done. Now I had to waste more time to take the car somewhere to get it done. 2 1/2 weeks, plenty of time to fix the car, retint the window and clean the car, get the excess window sealant off the paint, etc. Also, when they replaced the cupholders, they put two deep scratches on the wood finish of the center console. Every time I take the car there, they damage it in some way. Last time, 2 small dents in the hood, before that, door ding in passenger door. This is a 2013 70k 535i M sport, 20k miles garage kept and handicapped parked car, plenty of room away from other cars. They inspect the car every time it goes there, they always say there is not a mark on it. I point out each defect when I pick it up, and they can't see it or it was there before. I leave bad reviews and someone calls, leaves message, and last time I call back 3 times and leave messages, he never calls back. I called BMW of North America and it's the same thing. Nobody cares about the terrible service. My engine light came on today and I don't know where to take it. I still have a year on the factory warranty and have extended warranty and maintenance until 2020 and have no place to take the car. I just read about Vista BMW, 50 miles from me, and they are just as bad according to reviews. Unbelievable. I guess I will go to the Mercedes dealer, they are right down the street from Braman and the reviews look good so far. I can't believe that I have to get rid of a low mileage perfect 5 series because service sucks and BMW NA doesn't care. More