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Braman BMW West Palm Beach
West Palm Beach, FL
1,623 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 80 service reviews
February 02, 2026
Not only did Anthony help me with leasing my new vehicle he provided help on his day off to have someone assist me with an issue that I had with the car. he provided help on his day off to have someone assist me with an issue that I had with the car. More
by richardluery
Employees Worked With
June 11, 2025
This is a review BRAMAN PORSCHE. ...................... I had a misunderstanding with the service department in regard to what was and was not covered by my aftermarket extended warr ...................... I had a misunderstanding with the service department in regard to what was and was not covered by my aftermarket extended warranty. I declined to have the work done and was NOT happy! I paid the diagnostic fee and left. The following day the service Manager Craig Middleton went out of his way to give me a call to tell me that they made a mistake on the amount out of pocket and he wanted to make it right, and boy did he! They picked up my car from my house dropped off a loaner car repaired my Cayenne in 3 days, refunded my diagnostic fee and did not charge me a dime out of pocket! He also had my car detailed and out front ready to go when I got there! As a retired GM in the car business, I must tell you that Craig and his team did an outstanding job of making a disgruntled customer into a happy customer and I must say now a customer for life!! Thanks Craig and the team a Braman Porsche!! More
by NYDR
September 19, 2024
I had a great service experience with Vemoy Ramsay. I am very big on working with women in sales/service. She made the whole experience seamless, and she was very efficient when it came to my time. I w I am very big on working with women in sales/service. She made the whole experience seamless, and she was very efficient when it came to my time. I will definitely be scheduling my next maintenance with her. Braman BMW has again, made me feel like I’m part of their family and not another client. Highly recommend working with Vemoy. More
by Jasminelindo1
Employees Worked With
Vemoy Ramsay
February 26, 2024
I brought my BMW in for a servicing appointment. My service advisor was Eduardo Fuentes. He did an outstanding job. That is why I am spending my time writing this review. He returned my calls My service advisor was Eduardo Fuentes. He did an outstanding job. That is why I am spending my time writing this review. He returned my calls quickly, set a convenient time to come in, (handed me a coffee when I did!!!!), documented my concerns, called and emailed what work needed to be done and what it would cost, had the car serviced, returned it freshly washed and cleaned, and charged a reasonable fee. (I value-shopped the European auto service shops in the area. My car is now older and out of warranty.) BMW West Palm Beach was the best value and I trust their work. Loved the service advisor Eduardo Fuentes. Good job! More
by LjD
Employees Worked With
November 09, 2023
What a Waist of time . I Can’t believe a company that large or management staff with such a true carelessness of customer service and customer retention . If I was the Gene I Can’t believe a company that large or management staff with such a true carelessness of customer service and customer retention . If I was the General Manager or owner I would be doing a complete overall of what goes on in their service department . Complete lack of business and customer service . I brought my car in for service. Oil change and filter fluids etc… they tell me we have a great 3 year service plan that will include oil changes, filters and fluids top off . I specifically questioned if the oil change package would include filters as it seamed a little cheap to me and they said yes of course it’s a Special program for cars over 5 years old . So I purchased the package with a representative , they then say have a seat and the service writer will be with you momentarily. The service writer came (Ralph Avila Jr.) and proceeded to tell me I would need to pay an additional $315 for filters and the plan doesn’t include filters . I was a little upset by this but said the normal bait and switch, but said OK let’s do it. I left my car there at noon. I was told it would be ready by end of day worst-case tomorrow morning the day passed never got a call. The following day at around noon I sent Mr Avila Jr a text and his reply was the tech was just finishing a multi point inspection on the car and it would be ready shortly. Never got a call or text . So around 2:40 I send another text . No response. So at about 3:30pm I just go in knowing there tech stops at 4pm as I was told the day before and figured after 2 days they by now should have finished the oil change, filters and fluids too off . I walk in and the service writer Mr. Avila Jr tells me another 30 minutes and again says there finishing the multi point inspection (Same he told me 4 hours ago ) I’m now thinking to myself two days for oil change but whatever I’ll wait. 4 o’clock comes around and now I’m being told that they did the oil change but they don’t have the filters. My response is are you serious, you decided to tell me this now after you have held my car for 2 days and never communicated this to me till now . But that’s fine I’ll take the car with just the oil change and I’ll do the filters when they come in . Mind you on my way out the service manager hears that I’m upset walks right by me and does and says nothing. I get in my car and as I’m driving home I see they never even Serviced the car the oil was not done nor anything at all . so they held my car there for two days did nothing and charged me for services never performed. I Will be disputing the charge with my credit card company and I will never go back there . 20 years and 13 cars later with BMW never had such a bad experience . I’ll take my 3 BMW’s to Delray BMW from now on to be serviced. Horrible just horrible . Photos showing proof of everything Im saying happened really happened below More
by shocked
Employees Worked With
Ralph Avila Jr
August 08, 2023
Eduardo Fuentes, made my experience such a pleasure. I have had BMWs and from all my experiences with the service department this is by far the best. I will be back and I highly recommend Eduardo! I have had BMWs and from all my experiences with the service department this is by far the best. I will be back and I highly recommend Eduardo! More
by Rtc770
Employees Worked With
October 29, 2022
Absolutely the worst customer service I have experienced from a car service center. Eduardo was condescending, cold, and arrogant. I had a potential manufacturer warranty issue. I also found the sales team from a car service center. Eduardo was condescending, cold, and arrogant. I had a potential manufacturer warranty issue. I also found the sales team to be sub-par with some of the same attitude problems. Customers treated with dismissive interaction and seemed as if it were a "burden" to their time. I love my car but will never work with this center again. More
by Joshua
Employees Worked With
