Braman Honda of Palm Beach

This was the first time I purchased a new vehicle using the American Express car-buying service. When I logged into their program, (4) local dealership names and addresses appeared that participated. Bra the American Express car-buying service. When I logged into their program, (4) local dealership names and addresses appeared that participated. Braman Honda of Palm Beach was one of them. Rick Greenlee responded to my inquiry and we shared a few e-mails, back and forth concerning price confirmation, what the Amex price included and did not include, color, model, etc. I set up an appointment with him and visited the dealership. Rick is an awesome member of the Braman Sales Team. It was a pleasure working with him. I received everything that was quoted and promised to me, and more! I wasn't happy with the vehicle that I was initially interested in due to color changes in the new model year. Rick advised he would be able to get me whatever I wanted, in or out of stock. I ended up getting a vehicle that was in stock. We completed the paperwork and I worked with Alfonso Murcia, as well. Again, Alfonso was a perfect gentleman. He knew exactly what I wanted and didn't want. Both Rick and Alfonso completed the sales transaction without any hassles or pressure. It was an excellent experience. I got the car I wanted at the finance percentage I wanted without any un-necessary haggling and pressure. I highly recommend this dealership and working with Rick and Alfonso. More

Service was outstanding. James the sales person provided me all the information that I needed and took the time to research and answer all the questions that I had. Ernesto in the finance department got me me all the information that I needed and took the time to research and answer all the questions that I had. Ernesto in the finance department got me a great rate for financing. They even delivered the car at no extra charge as I did not have a way to get to the dealership. Highly recommended. More

My experience at Braman Honda was absolutely excellent. I found the general atmosphere at the dealership quite welcoming and professional, but I have to say the number one reason it was a great experience wa found the general atmosphere at the dealership quite welcoming and professional, but I have to say the number one reason it was a great experience was simple...Paulo Rossi. He was extremely professional, did not waste a minute of my time, listened to exactly what I needed and produced it asap. He called when he said he would and delivered what he promised. After 30 years of buying cars, no one has earned my business the way he did and look forward to being able to send him any business that I can. Congratulations to management for keeping Paulo on staff. Sincerely, Jose L. Duran 2011 Odyssey More

I am writing in reference to my recent visit to Braman Honda West Palm Beach. I have been a loyal customer to the dealership since 2006 purchasing a total of 3 vehicles. I have continuously returned to th Honda West Palm Beach. I have been a loyal customer to the dealership since 2006 purchasing a total of 3 vehicles. I have continuously returned to the dealership for any and all of my vehicle needs including purchase, service, and reccomendations. In February 2011, of course, I was interested in recieving more information so I pursued an appointment and visited the dealership Monday, March 28 at around 6:00 PM with Sam Pola. First and foremost, I was misinformed and quite frankly, taken advantage of. After expressing an interest in the promotion, I told the financer that I would like to think about making my purchase. I asked him if I may have one full day to discuss with my family and Mark responded by telling me that the deal closed at the end of the day; that I had to make my decision today. Of course, as I later found out, this was very untrue. After being forced to finalize the deal uncomfortably, I was informed that I had 14 days to return the car and/or change the warranty. Again, this was information I recieved by Mark. On Tuesday I called numerous times, leaving a number of voicemails with no return. I was not satisfied with the Honda Accord SE for it was far too big of a vehicle and I was not cocmfortable with the purchase. After hours of waiting for a response, I recieved a phone call from Mark and was told that I cannot return the vehicle for the "deal is closed." Finally Wednesday, I visited the dealership and spoke to Pedro, one of the sales managers. He informed me that "they will do what they can to make me happy" on Thursday. Thursday, I visited the dealership at 8:30 AM expecting Pedro at 9:00 AM only to be informed that Pedro would not be in until 10:00 AM. I waited at the dealership for an hour and a half waiting, missing my entire work day. Finally once Pedro arrived, he told me that he spoke with Corporate and they informed him that I would have to swap the Honda Accord SE for a vehicle of equal or MORE value. For the third time, I was misled by Honda's team. I was forced to look at other cars, via computer. Pedro, Mark, nor Sam offered to physically take me on your lot to view different options. He informed me that the only options I had were three difference Honda Civics, EX-L class. At this point I was extremely uncomfortable for I was in Sam's office with him and Pedro hoping to find a suitable solution only to be forced into another undesireable vehicle. At this point I am still with a vehicle that I totally and completely do not like. I am stuck with this vehicle for 84 months not by choice but by force and manipulation. I have been a valuable customer to Braman Honda and for this reason, I feel that I should have bedn treated with more respect and honesty. I have spoken with the owners paralegal by the name of Vanessa Frankel and she stated that there is no law in the state of Florida that requires them to take back a car. I am filing a complaint with the FTC and giving Braman a 1 because they were dishonest and misleading. More

Everyone at this dealership was wonderful very attenitive but without pressure.Explained everything about the differences in the cars we were interested in. They were all very efficient in thier jobs.We didn but without pressure.Explained everything about the differences in the cars we were interested in. They were all very efficient in thier jobs.We didn't finish up before the closing of the dealership on a Saturday and they were still very professional and did not rush us. Love the car so far!!! More

Mitchell was very informative, friendly and knew the vehicle well. When we took the car for a test drive he went over many of the options and showed us how they worked. After we bought the vehicle he sp vehicle well. When we took the car for a test drive he went over many of the options and showed us how they worked. After we bought the vehicle he spent about two hours with us showing us how the options worked and how to set them up to our needs and wants. More

The salesman Lindon helped me select my BMW 135I from several cars I had test driven. After the sale completion of several promises that were made to me was easy. This included new floormats and the remo several cars I had test driven. After the sale completion of several promises that were made to me was easy. This included new floormats and the removal of some old gps wiring the previous owner had custom made. Alex the finance manager was very helpful making this deal work for me. More

I had a great experience at braman Honda. Gino Bayate, Om Prakash and B.R. was very helpful on purchasing our car. Thank you so much for the great service, I will definitly recommend my friends and family t Prakash and B.R. was very helpful on purchasing our car. Thank you so much for the great service, I will definitly recommend my friends and family to come here and purchase their car. We love it. More

My experience with Brahman Honda once again was a pleasure. Paolo Rossi was very helpful, mannerly and informative. I am very happy with my new Insight and hope to get good mileage. I will recomm pleasure. Paolo Rossi was very helpful, mannerly and informative. I am very happy with my new Insight and hope to get good mileage. I will recommend Mr. Rossi to my friends and family. Thank you, Concetta More

I just went in to "look" and I came out with a Brand New Car!!!! With ZERO DOWN, WOOHO!!!!! My experience was AWESOME!! The service was friendly and professional. The sales rep and the accounting Brand New Car!!!! With ZERO DOWN, WOOHO!!!!! My experience was AWESOME!! The service was friendly and professional. The sales rep and the accounting manager were both very accomodating to my specific needs and concerns and they were professional at the same time. The best part besides me driving off in a NEW CAR with ZERO Down was that there were no games or gimmicks. They really gave me the feeling that they were Helping me to get what I wanted at a comfortable price and with NO PRESSURE. I HAVE DEFINITELY recommended Braman Honda to everyone I know!! and I will do it again!. BRAMAN HONDA, YOU ROCK!!!! More