Brandfon Honda

I am absolutely thrilled with my recent purchase of a brand new 2011 Honda Fit Sport from Brandfon Honda! The salesperson, Kathryn Woodford, was great to work with. She was extremely friendly, straight brand new 2011 Honda Fit Sport from Brandfon Honda! The salesperson, Kathryn Woodford, was great to work with. She was extremely friendly, straightforward, and helpful through every part of my car purchase. She physically showed me how everything worked in the car and was available to answer any questions I had. I would HIGHLY recommend Kathryn Woodford at Brandfon Honda! The business manager, Matt Goodwin, was also very helpful. He dealt with many of my New York State to Connecticut issues, including my trade-in having a New York State title. He called the DMV and figured out how to handle everything. It was great! I felt that everyone at the dealership was friendly and helpful. No one was pushy, rushed, or trying to squeeze any extra money out of me. The whole process was straightforward and enjoyable. I highly recommend buying your next car from this dealership! Ask for Kathryn Woodford and you won't be disappointed! More

I recently purchased a 2011 Honda Pilot. My car buying I recently purchased a 2011 Honda Pilot. My car buying exprience with Brandfon was effortless. Simply put, I have never had a more efficient and pr I recently purchased a 2011 Honda Pilot. My car buying exprience with Brandfon was effortless. Simply put, I have never had a more efficient and proffessional purchasing experience buying any high cost capital item. A car purchase for me has been something to dread. I dare say, this purchasing experience was enjoyable. I am awarding a 5 rating based on my experince with management, sales and finance. I hope to be able to report the same when the time comes to deal with post-purchase departments and staff. Based on the purchasing experience, I am confident that this "culture" exists throughout and across the business. More

Bob was willing to load a drumset into an Insight in the middle of a snow storm to make sure this car would meet my family's needs. No hard sell from these guys which I appreciate. And I was quite pleased w middle of a snow storm to make sure this car would meet my family's needs. No hard sell from these guys which I appreciate. And I was quite pleased with the trade in offer and their ability to obtain the car I wanted between all the snow storms slowing life down this week. More

From the very first phone call, I was amazed by the From the very first phone call, I was amazed by the customer service I received. I asked the receptionist to recommend a sales person that I could wo From the very first phone call, I was amazed by the customer service I received. I asked the receptionist to recommend a sales person that I could work with. I told her I was looking for someone that would not patronize me because I am a single woman. The person that answered the phone did an excellent job in directing me to Joann. I spoke with Joann on the phone and really laid it on the line. I told her I didn't want to deal with the BS of buying a car, and would not put up with the games that other car dealers play. I was not in a good mood having just dealt with idiots at a local high end dealership .This did not shake Joann at all. She took it all in stride, and politely ask what she could do to help. I was amazed. I laid out my list, and she told me that she felt she could help. A story I had heard more then a few times before from other dealerships in the area, only to walk into the dealership,have them take my keys for my trade in and then tell me, "OH, we can't find your keys" when I wish to storm out because of their ridicules offer. Really? really, I thought the hide the keys game went out in the 80s, but not the case in East Haven. So I decided to stop down, and take a look at the car, thinking that more then likely, I wasn't going to buy a Honda. From the moment I walked in the door I was welcomed. NOT rushed. I didn't feel pressured, or attacked. I politely asked for Joann, and waited. I only had to wait a moment, before Joann to come around the corner to welcome me. She was with another customer, yet she wanted to welcome me and let me know she would only be a moment. I told her not to rush, as I did not call her to let her know I was coming down as she had asked. I waited around a little bit, looked at some brochures and then asked a nice young man if I could look at one of the cars I came in to see. He didn't hesitate to run and grab me some keys. I went out to the car, and it was only another moment for Joann to make sure I was OK. I told her I was fine. There I was, looking at this beautiful vehicle all by myself. I loved it. Then I came in only to be directed to the computer to look up the Honda's on line. Now I will say that their showroom does pales in comparison to the higher end dealerships, with their 20 different types of coffee, LCD TV, 1/4" napkins and 500 gallon fish tank , but when it all comes down to it, who cares? I can't take the showroom home with me, and once I purchase the car, how offen am I going to go there? Well with all the recent recalls, apparently a lot more then I wanted to . But you know what I mean. The point I am trying to make is, Branford Honda is a wonderful dealership. I walked in the door with a ball cap on my head, dirty jeans and an old sweatshirt, and they treated me as a valued customer. Not only was Joann wonderful, but the management staff was delightful and polite as well. Each one that I met, approached me with a big smile and a warm handshake. Not because I was sitting in a office, arguing about pricing and having to play the game , "I have to check with my manager" .... The dealership didn't have the car I wanted on the lot, and they still were as kind and attentive as can be. I am writing this glowing review because they deserve it. I would recommend them to anyone. I am not sure what vehicle I am going to purchase, but the Honda Car Makers, should be proud that Branford Honda is selling their cars. I think that other car marker should screen who they allow to sell their products more thoroughly. I have dealt with dealerships that have made me NOT want to purchase a car, based on treatment/ service, but not the car, i.e, why I was at the Honda dealership in the first place, but I have NEVER had a dealership make me want to buy a car based on the treatment and service and not the car. If you are looking to purchase a NEW or USED car, stop by Branford Honda. Even if you don't purchase a Honda at least you will know how you SHOULD be treated, and you will not settle for less. More

Katheryn Woodford was very helpful, honest and professional. She treated me with respect and followed through on her promises. I recommend her highly and have done so to others. This is the fir professional. She treated me with respect and followed through on her promises. I recommend her highly and have done so to others. This is the first time that I have felt that I was not taken advantage of in any way when buying a car. More

I have been a customer of Brandfon for several years and have always been satisfied with my experience. The showroom/waiting area is clean, bright, and the people are friendly. The service is always prof have always been satisfied with my experience. The showroom/waiting area is clean, bright, and the people are friendly. The service is always professional, fast, and efficient. The service people always go over any issues or concerns I may have and patiently answer my questions. I feel confident that my car is getting good care/service because it is evident that they know their "product" (Honda)! I have recommended Brandfon to friends and they have the same positive feedback. If you are looking for a quality vehicle and competent service technicians who will care for it~ Brandfon is the place! More

Everyone i dealt with from the salesman to the business manager all nothing but helpful and courteous and really put my needs first and made sure my first purchasing of a car went smoothly nothing but grea manager all nothing but helpful and courteous and really put my needs first and made sure my first purchasing of a car went smoothly nothing but great things to say def would recommend them to anyone looking to do business More

I've used this dealership to purchase 2 new Hondas and service 4 Hondas since 2002. Brandfon has consistently provided superior service in every way. When purchasing, they have been quite competitive. service 4 Hondas since 2002. Brandfon has consistently provided superior service in every way. When purchasing, they have been quite competitive. For service and repair, they are not the cheapest around, but if you value the caliber of service you and your cars receive, they're as good or better than any I've encountered, anywhere, anytime. More

The process of buying a new car was very easy at Brandfon Honda in Branford, Ct. I previously owned a Honda, but this was the first car that I have purchased from this particular dealership. Although I alr Honda in Branford, Ct. I previously owned a Honda, but this was the first car that I have purchased from this particular dealership. Although I already knew I wanted to purchase another Honda, it is very intimadating for a female to walk into any car dealership alone. But Bob Karcich put me at ease from the very start. He was easy to talk to and he explained everything very effectively. He also took the time to go over, at my request, a number of possibilities for financing my new vehicle. At the time of purchase, Matthew Goodwin efficiently explained the numerous forms and paperwork associated with the purchase and did not hurry me through the process. Both of these gentlemen were very personable and quite knowledeable in their respective fields. I would highly recommend both of them to any friend or relative wishing to purchase a vehicle. More

Randy was honest and straightforward. He was a pleasure to work with and went above and beyond my expectations. He quickly diagnosed the problem and came back to me with a solution. I never thought servi to work with and went above and beyond my expectations. He quickly diagnosed the problem and came back to me with a solution. I never thought service from a dealership could be this good. Thank you Randy!! More