Brandfon Honda

I had forgotten about the extended warranty I had on the car and Joe truly made me 'smile' when he told me the repair (replace the A/C condenser) was free! Exceptional courtesy. car and Joe truly made me 'smile' when he told me the repair (replace the A/C condenser) was free! Exceptional courtesy. More

I leased my third car from Brandfon Honda yesterday, and am so pleased with the car, the service and the price. I have been leasing cars with honda for years, as well as my whole family. We absolutely lov am so pleased with the car, the service and the price. I have been leasing cars with honda for years, as well as my whole family. We absolutely love it there. You are treated like family. So much so that my family and I have created a relationship with our salesperson, Joanne Panzo, a relationship that turned our "salesperson" into a dear friend, whom we can trust. And we all know that trust is hard to find particularly in the car business. She knows exactly what I like, and what I can and can not afford. She never tries to "sell" me something out of my price range, like some other dealerships do. I honestly do not get the feeling that I am in a car dealership when I walk into Brandfon. I feel almost at home. This time around, I knew exactly what car I wanted. I wanted a red 2012 standard civic coupe. A very hard car to find at the time. There was one in CT, and two more in five surrounding states. The one in CT was at Liberty Honda, in Hartford. So, I decided to take a trip up to Hartford to check out the car, and I knew from the moment I walked in the door I was in the wrong place. I did not feel at home, and I did not feel that the dealership was looking out for my best interest, and more that they were trying to make the most possible money off the sale. I did not feel like I was being put first. The prices they were mentioning were far out of my range, and no where near the numbers Brandfon had offered me. When I told the other dealership what Brandfon offered me as a monthly payment, the salesman almost fell out of his seat. He told me he could not understand how they came up with those numbers and told me I would be better off going back to Branford, and he was absolutely right! I knew immediately I needed to leave. As a matter of fact I called Joanne from the dealership to let her know I was on my way. And Joanne never gave up on me, even when I was being a real pain! She searched for weeks and found me the car of my dreams! And because of her, and the people at Brandfon, Justin Beam and Matthew Goodwin, I am now driving around in the car I wanted at a price I could afford. I trust them completely and know that the minute I walk through those doors, they are there for me and to make me as happy as possible, and they certainly did. I would recommend them to everyone! I always have and I always will. More

I have purchased 3 Honda CRV's from this dealership and still have my original 2000 CRV! Always a pleasure coming into the dealership for a car purchase and service! still have my original 2000 CRV! Always a pleasure coming into the dealership for a car purchase and service! More

This was my first experience at a Honda in CT and recomended by a friend of mine, and felt they were not pushy, easy to talk and work with, price and service awesome, Jon was very professional. Thank recomended by a friend of mine, and felt they were not pushy, easy to talk and work with, price and service awesome, Jon was very professional. Thanks. More

Randy Newton is always professional and courteous and gets our work done in very good time. He makes it a pleasure to bring our car for service. gets our work done in very good time. He makes it a pleasure to bring our car for service. More

I usually use Brandfon Honda for my oil changes. I love getting the email specials, and savings,that really helps. Joe was very helpful and friendly. getting the email specials, and savings,that really helps. Joe was very helpful and friendly. More

Jon was very helpful. They got my car done quickly. Jon explained all of the charges. The girl I pay is always pleasant and cheerful. Their waiting room is nice also. explained all of the charges. The girl I pay is always pleasant and cheerful. Their waiting room is nice also. More

I had service done at Branfond Honda and from the moment I arrived the service advisor, Randy Newton, handled all of my car needs with a high level of professionalism, courtesy, and knowledge that should se I arrived the service advisor, Randy Newton, handled all of my car needs with a high level of professionalism, courtesy, and knowledge that should set as the standard of what customer service should be. I had brought my car in at 9 a.m. on a weekday for it's service, which can be a very busy time, and the service was completed and car washed in roughly a little more than an hour. I had told them I was crammed for time with work and I believe they did everything they could to get me out on the road again in a timely manner. It portrayed a solid example of how important their customers are to them in accommodating to their needs. This all started and ended with Randy. Thank you for your professional approach to your work! More

I went to the dealership to lease a new CR-V with navi. I was told that there weren't any on the lot and that they would get one from another dealer. Immediately they asked for a $2,000 deposit which I ga I was told that there weren't any on the lot and that they would get one from another dealer. Immediately they asked for a $2,000 deposit which I gave them and they took it knowing there was no car in sight. They were not up front with me and kept me hanging, not telling me there wasn't a car they could locate. We had to call them continuously to find out what was going on. They had quoted us a lease amount for the car which we considered reasonable and believed that it was the final lease price. When they thought they located a car we went over the figures again which was a couple of weeks after they had given us the initial quote and informed us that the original price did not include taxes. I have leased cars for the past 12 years and have never been given a lease price without the sales tax in them. I feel we were very misled by the sales rep and his manager. We immediately asked for our $2,000.00 deposit which was given to us immediately. I would never recommend this dealership to anyone. More

Joel Demarco handled my end lease and new lease 2012. My experience was a simple,painless transition to my new lease.I would recommend Brandfon Honda to anyone interested in a Honda. experience was a simple,painless transition to my new lease.I would recommend Brandfon Honda to anyone interested in a Honda. More