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Brandfon Honda
Branford, CT
1,271 Reviews
Brandfon Honda offers exceptional Sales, Service and Parts for all your automotive needs. We have the flexibility and patience to make your car buying experience more pleasant than you'd ever expect!
Please visit our website to view our large selection of new and pre-owned vehicles. You can also schedule service for your current vehicle or order parts online. And don't forget about our $19.95 express lube and car wash!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,271 reviews
September 16, 2011
Joanne made car buying a pleasure in an otherwise stressful situation. Matt was very nice and made finance easily understood. Both Joanne and Matt are a credit to the dealership! stressful situation. Matt was very nice and made finance easily understood. Both Joanne and Matt are a credit to the dealership! More
by tcolaresi
September 15, 2011
I COME HERE FOR SERVICE ALL THE TIME AND I DEAL WITH RANDY MOST OF THE TIME I COME HERE, I JUST WANT TO SAY ITS ALL WAYS A PLEASURE RANDY MOST OF THE TIME I COME HERE, I JUST WANT TO SAY ITS ALL WAYS A PLEASURE More
by THOMMANZI
September 15, 2011
Nice atmosphere for waiting while your car gets serviced. Very friendly staff and they were very helpful in getting my new Iphone synched with the bluetooth in my car. Very friendly staff and they were very helpful in getting my new Iphone synched with the bluetooth in my car. More
by bemg3
Employees Worked With
Joe Whitmore
September 15, 2011
On September 14th I had a great experience with Branfon Honda. I had Jon Carter for a Service Advisor, and he was great!!! I told him what I was experiencing and he said to bring the car right down. Tha Honda. I had Jon Carter for a Service Advisor, and he was great!!! I told him what I was experiencing and he said to bring the car right down. Thanks to Jon Carter!! Marlene Zito More
by marlenezito
Employees Worked With
Jon Carter, Jon Carter
September 14, 2011
I came To this dealership with my son who was referred by a mutual friend. (Customer) The person who I approached near the entryway was Matt DeMarco. It was NOT a pleasurable experience.I asked him to be hon a mutual friend. (Customer) The person who I approached near the entryway was Matt DeMarco. It was NOT a pleasurable experience.I asked him to be honest and forthright right from the start. I showed him a picture (From an on line photo from Branfon Honda)of which car we were looking for and how much we we're prepared to spend. My son was also using his 03 Jeep Wrangler Sahara toward a trade in on the Honda he ultimately purchased. Mr. DeMarci talked too fast, was not really listening or avoided listening to what we were trying to say. In short without particularizing, he was annoying, arrogant and very difficult to communicate with. I picked this up within less than 05 minutes after meeting him while waiting for my son to arrive. In Short-He needs to settle down, learn to listen and be totally honest in his communications to customers. As a long time customer service manager and a retired federal mediator for the USPS for the State of Ct, I assure whoever receives this critique, I would NEVER go back to Branfon Honda based on my experience with Mr. DeMarco. I will say, I had an entirely different experience just before we were about to walk out of the dealership. Mr. Greg Michael, Mr. Daniel Vargas and Corrie Branfon weere excellent and essentially "came to the rescue." Had it not been for these gentlemen,we were about to storm out the door to head to the next Honda dealership. Mr. Vargas was exceptional in his communication his demeanor and his overall attitude and personality, a true gentleman and customer service salesperson. He was a pleasure to work with. Corey was also great. Very friendly, understanding and clear. Mr. Michael was also a pleasure to work with. He listened to what we wanted and extended himself to make some phone calls regarding the trade-in. He was a true professional. Each of these three men were excellent. Only because of them did we buy a car and would refer our family or friends to them...This does not go for Mr. DeMarco. I believe Mr. DeMarco needs to get some serious customer service training..start with being truthful and honest. There are too many customers (clients) out there today that do their homework long before they arrive at the dealerships and are intelligent enough to know when someone is giving them the bum's rush or trying to talk overthem. Thank you for this opportunity to express our feelings. Again, I can't say enough of the three gentleman described above. George W Costeines More
by Mediator
Employees Worked With
Four, Matt DeMarco, Corey Brandfon
September 14, 2011
BOTH EMPLOYEES WERE EXCELLENT AND THOURUOGH. THE PRICE WAS COMPETETIVE. THINGS WEERE DONE IN A TIMELY FASHION. VARIOUS OPTIONS WERE OFFERED . THERE WAS NO PRESSURE. BOB SAVINO WAS COMPETETIVE. THINGS WEERE DONE IN A TIMELY FASHION. VARIOUS OPTIONS WERE OFFERED . THERE WAS NO PRESSURE. BOB SAVINO More
by ROBERTLSAVINO
Employees Worked With
JOHN PROUST,MATT,GOODWIN
September 13, 2011
Simple express service, oil change and tire rotation and balance. Service was quick. Randy friendly and informative. Cashier was friendly. Price fine. In about 8:30-8:45 am- out by 10 am. Appreciate car balance. Service was quick. Randy friendly and informative. Cashier was friendly. Price fine. In about 8:30-8:45 am- out by 10 am. Appreciate car wash. Am only a recent customer. did not buy this vehicle from Brandfon, but helped my daughter buy one from Brandfon a few months ago. That sales help was fine. So far, I'd say a 4+ rating. Not sure what "great" is, and suppose there's always room for improvement. But Brandfon has done well by me so far. More
by FrankandDana
September 12, 2011
the service department is very personable and clear in their estimates and communication with the consumer. the brakes oil change and tire issue wre solved quickly and efficiently. i wish the replacement their estimates and communication with the consumer. the brakes oil change and tire issue wre solved quickly and efficiently. i wish the replacement of my electronic key was a lower price which is not a service issue, but a honda issue! More
by rachrich87
Employees Worked With
earl the manager
September 12, 2011
Brandfon Honda successfully employes the service Brandfon Honda successfully employes the service excellence principles of management guru Tom Peters in dealing with t Brandfon Honda successfully employes the service excellence principles of management guru Tom Peters in dealing with the service needs of their customers. My car required routine maintenance and Brandfon's technician discovered mechanical belts that needed to be replaced. Randy Newton, the service consultant involved, contacted me about this additional problem and then arranged a repair appointment time that fit into my work schedule. Everthing was handled very professionally. In purchasing a car it is not the price alone that matters. Excellent service is critically needed to meet the customer's long term needs. Brandfon Honda definitely takes excellent care of its customers. More
by leonardciaburri
September 12, 2011
WE BOUGHT A NEW HONDA CIVIC IN 2008 AND A PILOT IN 2011.THIS IS A GREAT DEALERSHIP,ALL EMPLOYEES REALLY CARE,AND SHOW IT.CUSTOMER SERVICE IS FANTASTIC!ALSO PRICES ARE THE BEST AROUND.IF YOU ARE A COST 2011.THIS IS A GREAT DEALERSHIP,ALL EMPLOYEES REALLY CARE,AND SHOW IT.CUSTOMER SERVICE IS FANTASTIC!ALSO PRICES ARE THE BEST AROUND.IF YOU ARE A COSTCO MEMBER CHECK OUT BRANDFON HONDAS CAR PURCHASE PROGRAM,,,ITS GREAT.I HAVE NEVER BEEN TREATED BETTER THAN BRANDFON HONDA,IN SERVICE BY TOM PETERS,OR IN THE SALE DEPT BY JUSTIN.I DRIVE FROM STRATFORD TO BRANFORD,AND ITS WORTH THE TRIP.ALSO,BRANDFON HAS VEHICLES ON THE LOT,{NEW}DO NOT LET THE ADS FROM OTHER COMPANYS SWAY YOU.BUY THE BEST,HONDA IS WITHOUT A DOUBT THE BEST VEHICLE FOR YOUR MONEY.TOM PETERS IS JUST 1 OF THE GREAT TEAM OF SERVICE MANAGERS THERE.ALL OF THE STAFF IS FRIENDLY,AND HELPFUL.I WILL CONTINUE TO USE BRANDFON FOR EVERY THING NEEDED TO KEEP BOTH OUR HONDAS RUNNING GREAT,AND KEPT IN TOP NOTCH CONDITION.BRING YOUR CAR IN DIRTY/////THEY WASH EACH CAR THAT COMES IN FOR ANY SERVICE..........FREE....................GREAT PRICES,GOOD SELECTION,GREAT EMPLOYEES.THE WAIT LOUNGE HAS FRESH COFFEE,WATER,TV,AND WIFI,SO YOU CAN WORK IF NEEDED WHILE WAITING.CLEAN FACILITY,VERY OPEN AND AIRY WAIT AREA.PLEASE TAKE A LOOK AT LEAST.....YOU WILL NOT BE SORRY.......THESE PEOPLE REALLY CARE........ More
by RSUT
Employees Worked With
TOM PETERS, Tom Peters
