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Brandfon Hyundai - Service Center

New Haven, CT

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18 Reviews

18 Reviews of Brandfon Hyundai - Service Center

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March 22, 2019

"Pleasant"

- flower

My experience was most pleasant. I am a senior citizen and the entire staff made it very easy for me in every way, Johnnie in the Service Dept. was very understanding and efficient. I felt very comfortable there.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : The young man who drove me to my office while my car was being serviced was the most pleasant and personable individual I have met in a long time. Gave me the royal treatment.
November 28, 2018

"Worst dealership ever! "

- Tomer ram

This dealership is by far the worst i ever been to! This guys lie,extremely rude and unprofessional and love to give you the run around any time they can,so save yourself the trouble and bad vibes and go somewhere else instead

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Recommend Dealer
No
Employees Worked With
John evans
Nov 29, 2018 -

Brandfon Hyundai responded

Tom, I am concerned to see your review. We pride ourselves on being an honest and trustworthy dealership. I would like to speak with you and hear more about your experience with us. At your convenience, please reach out to me directly at cbrandfon@brandfon.com or call me at 203-481-1616 ext 159, so I can see how we can make this right for you. - Corey Brandfon

January 02, 2018

"Looong oil change"

- Nickyk123

3:00 appointment for oil change, 4:20 still not done! I hate coming here. Much better when it was Quality Hyundai! So mad now.

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No
Employees Worked With
Jan 17, 2018 -

Brandfon Hyundai responded

We apologize for any inconvenience you may have experienced during your recent visit with us. I would like to speak with you directly and hear what we could have done to give you a better experience. At your earliest convenience, please contact me directly at cbrandfon@brandfon.com or call me at 203-481-1616 ext 159

December 08, 2017

"Worst experience with service department"

- cp

I don't know about their sales department, but would not ever use this dealership for service!!! My daughter took her car in for a recall that should have taken 1 hour. It took 2 trips and wasted 2 days. She had to call them over 7 times over 2 days to get any info about her car. The first day she told them she needed to be picked up when her car was ready, and when she finally got a call, she was told that the driver was gone for the day. The second trip, she told them that she had to have her car by noon. By the time she picked her car up, it was almost 3:00PM. The poor service had to be brought to their attention, before there was an"I'm sorry". When I asked the woman if she would be aggravated, if this was her, she replied YES. They give a new meaning to the name "service Department".......... And it's NOT in a good way. I'm not one to complain usually. I try to understand that stuff happens, but this was not the first undesirable dealing with this service department, but it sure was the worst.

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Recommend Dealer
No
Employees Worked With
Didn't get her name, but originally asked for manager
Dec 08, 2017 -

Brandfon Hyundai responded

Firstly, we would like to apologize for any negativity you may have felt during your recent visit. We pride ourselves on being an honest and trustworthy dealership. We would like to discuss the nature of your review further. At your earliest convenience, please reach out to Corey Brandfon at cbrandfon@brandfon.com or 203-481-1616 ext 159 . We look forward to making this right for you.

August 11, 2016

"Awesome !"

- DarrylZ

We have just purchased a new Hyundai Santa Fe from Brian Langley at Quality Hyundai. The funny part is that we did not go there to purchase a new vehicle. My 2009 Santa Fe was in there for some service and while my wife and I were waiting for it to be ready we took a gander at the cars in the showroom. Brian was fantastic, he asked us if he could help us in any way and even though we weren't looking to buy I had some questions for him and he answered them all. One thing led to another and we ended up buying a 2017 Santa Fe because we were so impressed with it. Thank you Brian and by the way, we love the vehicle !

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Recommend Dealer
Yes
Employees Worked With
Brian Langley, Marco Diraffaele, John Ochman
Aug 12, 2016 -

Brandfon Hyundai responded

Darryl, we're so glad that you had a great car-buying experience with Brian! Thank you for the kind words, and enjoy your new Santa Fe!

July 25, 2016

"Professional and caring"

- Shanahan7

I am visiting my sister from Raleigh NC. One of my tires was low so I went to a tire store to have it checked. They told me that my tire had a "slow leak due to corrosion on the inside of the rim but they were able to clean it". I checked the pressure after leaving the store and they had filled that tire to 44 PSI. All other tires were 36. Since my Hyundai Tucson is 2016 I didn't believe what they had told me so I brought my car into Quality Hyundai where the manager Bob Guevara and Carla Daniels took care of me. The technician found a small hole in the affected tire and was able to patch it. I can not say enough about this dealership and these 2 employees that were so kind and caring about my safety. They went above and beyond in customer service and would very much appreciate you passing my comments to there managers and to them personally. Thank you Bernie McShane

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Recommend Dealer
Yes
Employees Worked With
Bob Guevara and Carla Daniels
Jul 26, 2016 -

Brandfon Hyundai responded

We're so glad we were able to accommodate you! Thank you for this nice review, and we'll be sure to pass along the kind words.

July 15, 2016

"Went in for service and leased a new Sonada"

- Walt1941

Quality Hyundai is one of the finest dealerships that I have ever had the pleasure of dealing with. I recently went in with my leased 2014 Sonada and left with a new Sonada - funny how that happens! The owner of the dealership and I were talking along with John Ochman, who I have leased many a car from at other dealerships. Then I spoke with Jay Holliday and together I received what I consider a great deal on a new lease. Thanks to all the staff at Quality, from the service personnel to the sales staff. I WOULD HIGHLY RECOMMEND THIS HYUNDAI DEALERSHIP. P.S. This is my third Hyundai and each one is better than the last one

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Recommend Dealer
Yes
Employees Worked With
Jay Holliday, Brian Langley, John Ochman
Jul 15, 2016 -

Brandfon Hyundai responded

Wow, what an amazing review! Thank you so much for your loyalty and continued patronage! It's customer experiences like yours that make our job so rewarding. We appreciate the kind words and generous recommendation, and we look forward to seeing you again.

June 29, 2016

"Amazing staff"

- A1234

I have been going to Quality Hyundai for years, when I walk in everyone knows me and strikes up a conversation, they have put me into two great Hyundai vehicles and are always taking great care of my cars in the service department. The sales department always goes above and beyond to find something I love that fits my needs! Great dealership!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Carla , Marco Diraffaele, John Ochman
Jun 30, 2016 -

Brandfon Hyundai responded

We cannot thank you enough for your loyalty and continued patronage! Your review and kind words are much appreciated, and we look forward to seeing you again.

June 18, 2016

"Pleasant Experience "

- STACK_DIANA

Service is wonderful. Carla in service department is outstanding. With past. Vehicles I have bought at other dealerships I did not go back for service due to always being pressured to buy various services. At Quality Hyundai it is always a pleasant experience.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Carla
Jun 20, 2016 -

Brandfon Hyundai responded

Diana, we're so pleased to hear that you had a great service experience with us! We'll be sure to pass along the kind words to Carla, and we look forward to seeing you again.

May 16, 2016

"Oil change and test drive new vehicle "

- Taraspence

Great customer service in the service dept. Carla is great! easy, no haggle test drive with no pressure and honest answers. Not readyvto buy just yet and salesman was not pushy.

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Yes
Employees Worked With
Carla in service is great !, Chris Bepko
May 17, 2016 -

Brandfon Hyundai responded

We're pleased your service experience went so well! Thank you for this nice review, and we hope to see you again soon.

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